Perfect all around. Nice people
Bennett M
Performance Pool & Spa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plymouth, MN 55441
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very convenient location off Hwy 55 and 494. Online reservation process was easy, and check-in/check-out was quick.
Daniel WThe young man that helped me was very pleasant took about 10 minutes to have my truck ready to leave from the time I walked in will use them again if I need a truck
Steve BI can't think of anything to critique - they were great to deal with.
Tari KTo start off the app failed to work and was unable to find my location. I ended up going in the business to take care of the paperwork. The location had two young adults working who seemed highly uninterested in helping and appeared upset that they had to get off their phones to help me. One failed to even look up, the other did help but was almost annoyed. (Note to uhaul itself, if the app is so intriguing to the user experience please improve the reliability of the app.) After getting the truck no major issues outside an uncomfortable amount of rattling and banging coming from the box. However, when completing my activities I was able to return the truck within my rental window and during their businesses hours. The one person who didn't even get off their phones the first time was still working there and again hardly looked up. I told the individual I was returning the truck and asked if I needed to complete any paper work etc.. they hardly acknowledged me and said I was good to go. However, several days later I get an email from uhaul saying I still hadn't returned the truck. Calling uhaul support was quick but annoyingly the person who completely the original paper had left for the day so the person helping me on the phone was a bit lost and didn't give me much details or information.. later that same day I finally got my receipt. To recap my frustrations, the issue was the clucky app, somewhat unprofessional customer support the awful service at this particular rental place.
Morgan W