The Uhual had a full tank of gas, the tires were fine, fluids seemed topped off, but the interior wasn't vacuumed, the rear box area, wasn't swept amd cleaned out, and we found dirty and wet paper towels in the door jams. One of the sun visors was broken and the driver side window handle was broken. This is the worst experience we've had with Uhual. And then when we stated on the return that the truck should be cleaned out, we were to be charged $25. We shouldn't be charged $25 for someone else's mess. These are basic things that should ve checked out by the local Uhual business before renting it out to another person.
Joshua H
Midgard Self Storage Rock Hill LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rock Hill, SC 29732
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Please improve the check-in process, it's cumbersome took me about 40min. Make sure to correctly report the mileage and gas gauge from the dashboard so customers don't have to spend hours the phone to fight charges. Called several times, left a voicemail about the discrepancies on the gas and milage readers, but they never returned the call. They still went ahead charge me for driving 186 miles (in 2h) when I actually only drove 42 miles. Like who on Earth can drive 186 miles in 2h in a cargo van?
NIC SI have no suggestions for improvement. The customer service was top notch!
RACHEAL Kimprove upon wifi signsl strength. Virtial Asst. lost signal 3 times then sdjusted
ANTHONY RDrop off went smooth. The system was down and he said he would take care of it for me and he did. Nice clean and simple return.
RANDALL C