My observation isn't a customer service suggestion but perhaps there are others with similar experience. I rented the motorcycle trailer. The design has an area for the front tire but it isn't as deep as an actual wheel chock. The result of this even with three point tie down , my brand new Indian Motorcycle fell over to the side after hitting rough city road at less than the speed limit and dented the gas tank. It was my decision to rent the trailer and it's my responsibility to ensure I have a proper trailer, I don't think the uhaul motorcycle trailer is well designed and I would never rent one again. I will buy a proper wheel chock next time and find a more suitable trailer. My bike is now in the shop to be repaired. It makes me a little sick to think of seeing that beautiful bike with the deep gash on her tank. Oh well, live & learn. Kurt Wakdruff
Moving Truck Rental in Winchester, VA at Winchester Moving Supplies
Moving to or from Winchester, VA 22601? Get FREE truck rental rate quotes at Winchester Moving Supplies.
Get FREE moving truck, pickup truck and cargo van rental quotes at Winchester Moving Supplies
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Winchester, VA.
Cargo vans and pickup truck rentals in Winchester, VA
U-Haul cargo van rentals and pickup trucks in Winchester, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Winchester, VA 22601. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Over charged my card and would not return my phone calls to resolve. I tried to dispute it through the credit card company but Uhaul lied to the credit card company. I rented a truck and trailer for 3 days however returned the trailer in less than 24 hours. Uhaul charge me for 3 days for the trailer. I rented from them again this month and again was over charged. Currently disputing charges again. This time the charged me 39.95/day for a 15 ft truck that rents for 29.95/day. Additionally, over charged for packing blankets.
Great customer service! The equipment made it from VA to CA with no issues!
Great service and very pleasant and knowledgeable attendant.
I have rented from this location twice and each time I have had good customer service and a fast check in/out. Both times the vehicle were full of gas and ready to go. This time the truck had some pet hair on the seats and doors but it was no big deal. I will continue renting from this location!
The woman I spoke with was very very rude because I said I wanted to keep the truck over night and didn't mind paying the extra fees, she also cussed and screamed, yes CUSSED using words like F*cking and b*tch because I said I couldn't find the truck number on my app, she hung up on me twice, the first day I just assumed she was having a bad day but the next day was just uncalled for, she screamed at me, degraded me, and refused to give the phone to someone else until I started yelling back, everyone I spoke to claimed to be the owner, no one wanted to give me information on how to report this location. Overall they should be shut down. I spoke to absolutely no one personable. The man I spoke with after her kept talking over me and refused to address it listen to my concerns about the lady, he heard her screaming at me and took the phone, while they both trash talked me while I could clearly hear them, then he kept saying there was nothing I could do about their attitude or no one else I could speak to. I wouldn't step foot back if my life depended on it, I'll probably never rent another U-Haul. This was by far THE WORST experience I've had with ANY business in my life. I literally did nothing to deserve the treatment I got and wasn't even unpset before I spoke with them, I got off the phone in tears. My fiancÃ© had to finish the conversation and he ended up just hanging up the phone. There was absolutely no reason for it. I honestly still don't even fully understand why they were so upset in the first place. Never again.
Not charge a cleaning fee every time we rent a vehicle from you. Even when they come back clean you still charge a cleaning fee! Every little cent you can add on right?
I rented a Uhaul from this place 2258 valley ave in Winchester the mi were 142 mi one way so to and back should have been roughly about 300 to and from. the truck rental was 29.95 plus insurance 14.00. she charges me 389 for mi and an additional 86 to hold if I paid in cash. when I returned the truck late then she charges the truck fee and insurance again 29.95 +14.00 again. I was to be back a 130pm I returned at 300pm I only used 302 miles and the gas tank and truck was as it was given to me. in stead of giving back me extra hold money she charged me 52 more dollars. if I had time to stay and call the cops I would have but I didn't so now I and going to reach out to the uhaul and try to get them to do the right thing by me. She over charged me 125. and all she would say is fees I have been dealing with uhaul for a long time I never been charged like that I do not recommend that place and they still and lie.no fees ran that bill up like that just employee that lie and steals.
Easy drop off
I loved the after-hours pick up! It was so convenient for us. The one thing I would change is that the verification took a bit long. I know it takes that long in person, but since we were online, we kept wondering if we lost connection or did something wrong. It would be helpful to send some automated messages reminding us that you're still verifying, so we know that we haven't messed up. That's a super small thing, everything else was absolutely fantastic and easy!
Somehow your online reservations system changed some things about my reservation, adding a dolly and switching me to a different trailer with no notification to me. Somebody needs to review uhaul's UX/UI. This is not the fault of the location! In fact, they straightened it out.
The equipment was great, the staff friendly and efficient, and the price was fair... no complaints
The uhaul online service was great. The customer service inside was not so great. She was rude and curt. I started the check out process but since I had rented online before I knew I'd have to take pictures and verify pictures. I couldn't find the key box. The one place I went to before had the box near the trucks. There were also signs telling you where to go. This location didn't have any signs and I didn't see the box. I went inside to ask and she snapped at me when she realized that I was using the online system. She said you have to finish with your cell before you can get the key. She didn't even tell me where the box was.
Went to location to drop off trailer. Business hours clearly post that they are open until 5pm. I arrived at 2:20pm. The door was locked and the lights off. Verified correct location and called x2 with no answer, or call being forwarded to a representative. Called another location and verified hours and address were correct. The young lady attempted to contact the location to no avail. I dropped the trailer in the parking lot because if I had taken it to another location I would be billed for it.
Personnel was rude, not helpful at all. I have rented UHaul from this location before , and the personal was rude then also. I was hoping it was one person , but it is any person that works there. I suspect it is the owners of that agency.
This is the best UHaul experience I have ever had renting from your company
Your online pickup and drop off works really well.
Everything was perfect. Mary Ann was great.
Young woman at the desk was very kind and acknowledged each person as they came into the store. She is exactly the kind of person you want in that position - competent, friendly, acknowledging.
Mary Ann was very nice and accommodating. Equipment worked well and was a fair price. Thanks.
I never received a final receipt as promised by the agent located at the counter.
Everything went as it was supposed to. No surprises. The staff was friendly and courtesy. I will definitely use again when I need a truck.
When the customer before me didn't turn in the truck I had reserved on time, they bent over backwards to make it right for me. They were friendly and extremely helpful. The late return put a huge dent in our already tight scheduled move. Thank you for your help.