Customer Reviews for Burlington Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Burlington Citgo

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Hilda V. on

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Great service !! Very friendly staff

Edith B. on

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Easy transaction, good service, would use this rental site again! Thanks!

Daniel C. on

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they didnt register the user before me so i was charged 300 more miles on my order. Had to takeoff owkr so even when they fixed the rice i lost money tryingto fix . their mistake

Stephen M. on

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There was a mix up originally, but this worked out perfectly. Thank you.

Paul D. on

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Dmitry B. on

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Chris E. on

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No problems at all. The truck I requested was ready when I showed up. I had to return after closing hours, but that was not a problem for them. All went smoothly.

Jessica I. on

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The return instructions were to be careful not to block anything but there was only one space I could fit the truck. It might have blocked another uhaul which was sort of tucked around the back of the building but it looked like that one was tucked behind because no one was planning to pick it up. But it was something uncertain in the drop off process. It’s always nice to drop off where the location is also a gas station though so that’s a plus.

Lawrence A. on

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Easy and fast rental. Equipment clean and ready to go. Courteous staff. Thanks.

paul D. on

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Steven M. on

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Your online pickup process needs improvement. Not user friendly as the app claims. We got emails to pick up in Burlington(our requested location), then Wilmington bc the truck wasn't available in Burl. but we were physically at the Burlington location and the truck was there and available. The owner of the Citgo Burlington was extremely helpful and facilitated the process for us. It all ended up great in the end but that confusion gave us A LOT of unnecessary stress.

Majid S. on

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Nice and accommodating person but there was hardly and space in this gas station that doubled as a u haul delivery place. Had to park my uhaul in a VERY tight spot. Wouldn’t be my preferred location in future

Jonathan L. on

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The service here was excellent, the employees really nice and helpful. The only thing was that the Uhaul that I was given had only half a tank of gas and the owner didnt catch that until another employee had inputted into the computer that it was 3/4 tank. The owner of the gas station said to call him if I got charged for gas not being returned at 3/4. Unfortunately, I was charged $33+ for the gas. I called the place explaining what happened, still waiting for a response.

Kathleen B. on

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The only issue was UHaul put my account on hold and never notified me. It was an easy fix and something that should have been taken care of on your end. Wasn't a problem but delayed the PU a bit. Burlington Citgo was a very pleasant experience, very professional and caring. Would highly recommend PU at Burlington Citgo.

Happy L. on

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Matthew D. on

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Make sure someone is there at all times that understands the drop-off procedure

Edward O. on

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Busy gas station so a bit of a delay in getting attention for rental pickup but after that 5/5.

Robert S. on

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Stewart F. on

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Nothing great experience

Daniel H. on

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Matthew M. on

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Sean D. on

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When I got to the rental location I found out that U-Haul had rented the same vehicle to three people and there was only one van available I got lucky because the guy who was ahead of me had stepped out because we all were waiting for half an hour just to rent the damn van. But the Fact that you haul would actually rent the same vehicle to multiple customers is completely ridiculous and I will never rent from U-Haul again. The fact that the people at the gas station were so nonchalant about it infuriated me. Seriously, you guys are very messed up and disorganized. Bad company.

William T. on

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John R. on

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Shannon S. on

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WIlliam K. on

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Good truck. Pleasant people at the location. No problems.

Peter C. on

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Peter C. on

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Thomas T. on

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carlos T. on

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Made an appt... was sent to a completely different place, called and they didnt have the truck I needed, was sent to another placed which was 15 miles from my destination. Went to destination and they told me I couldnt drop it off at a location near me. They charged me 30 dollars for the first 30 Miles which I wasted picking up and dropping off the truck. Was told over the phone that I didnt have to pay more for an upgraded truck since it was 15 miles away and I was charged full price for it. Waited over 40 minutes to be able to get the truck. Horrible experiance...

Scott H. on

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Kristin M. on

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