Customer Reviews for Country Storage
(U-Haul Neighborhood Dealer)

247 reviews

58000 8 Mile Rd   Northville, MI 48167
(1 1/2 Miles East of Pontiac Trail)

(248) 446-1804

Office Hours

  • Mon-Fri: 10:30 am–5 pm
  • Sat: 9:30 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2024: Closed

Services at this Location:

Contact Us

(248) 446-1804

58000 8 Mile Rd
Northville, MI 48167
(1 1/2 Miles East of Pontiac Trail)

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am–5 pm
  • Sat: 9:30 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Night drop off

David K 
Rating:
5.0

Caitlin provided exceptional service to me during my long distance move. I rented a large truck from Country Storage which was perfect for moving many furniture pieces to a house in northern Michigan. I am very happy with Country Storage and would highly recommend them!

Kip Y 
Rating:
4.0

Customer did not leave a comment.

Habib A 
Rating:
5.0

The customer service person was great!

Laura H 
Rating:
5.0

Customer did not leave a comment.

Linda B 
Rating:
4.0

Be sure equipment is in the truck as ordered. I almost drove off without them. Lucky the office was still open.

NANCY S 
Rating:
5.0

Customer did not leave a comment.

Modou C 
Rating:
5.0

Customer did not leave a comment.

Judy H 
Rating:
5.0

Customer did not leave a comment.

CAITLIN E 
Rating:
5.0

Customer did not leave a comment.

Mark W 
Rating:
5.0

Pickup was easy - great location! Reservation was easy to make also! Thank you

Cheryl K 
Rating:
5.0

The customer service at Country Acres was phenomenal. Pick up was easy and we were well taken care of.

Kaylee W 
Rating:
5.0

Customer did not leave a comment.

PATrick S 
Rating:
5.0

The young lady met me at the truck and she was super sweet and I got everything done in a matter of minutes.

Marqueita J 
Rating:
5.0

The staff member that assisted me was very thorough. She explained me all the details and options and patiently answered all my questions, making the renting and returning process seamless.

raj g 
Rating:
5.0

The office employee Caitlyn was FANTASTIC! Very knowledgeable, efficient, and friendly. The cargo potion of the truck was acceptable, but the cab had a significant amount of grass on the mats, which I had to clean before using the truck. Would definitely recommend this location.

Thomas J 
Rating:
5.0

Customer did not leave a comment.

DEREK E 
Rating:
5.0

The lady at this location was very nice and asked every question. Very pleasant.. I would recommend this place again.

Staci K 
Rating:
5.0

Always happy with U-Haul service and equipment - and the people are the best!

Francis K 
Rating:
3.0

Customer did not leave a comment.

Thomas D 
Rating:
5.0

Everything was great! We always rent from here and will continue to rent from here. Great friendly customer service and always willing to help.

JENNIFER K 
Rating:
5.0

Again. It was after hours and the app failed at drop off. Some in photos, but also cell service was spotty and photo uploads took forever. Overall would have been more helpful to interact with humans vs the app. I won’t be using after hours again. Thought it would save time, but really it just added time.

Thomas D 
Rating:
5.0

the best. the woman running this place is professional and extremely knowledgeable. also was very friendly. plan on using only this facility for truck rental.

Christopher S 
Rating:
5.0

Experience was top notch, could not have been better!!!

Dale F 
Rating:
4.0

Customer did not leave a comment.

Todd K 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
5.0

The entire Country Storage services are awesome. We are a returning customer of several years. This is the first time we rented a UHaul and it was super convenient. Thanks to Country Storage and UHAUL.

TOM N 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Nothing the service I got from a young lady at that location was incredible recommend to anybody thanks

ROY R 
Rating:
5.0

Everything was great! I was in and out in 5 minutes to pick up the vehicle, returned after hours and made use of the drop box for the key. Perfect!

Eric N 
Rating:
2.0

The truck was filthy. I don't think it would be possible to get more mud on the exterior. A quick spray would have made a huge difference. Interior of trick was clean and was good mechanically.

Gary B 
Rating:
5.0

Customer did not leave a comment.

Brian K 
Rating:
5.0

The location and service was great! Many accessories available to rent for moving and the truck was clean and ready to go. Great value and experience.

Dustin W 
Rating:
5.0

I made the reservation under my name, but because I indicated that a relative would be the main driver, this caused the reservation to be under her name instead of mine. At no point in your online booking service does it warn you that this will be the case. It took nearly 3 hours of both her and I calling UHaul customer service repeatedly to get the reservation put in my name to allow me to utilitize the online 24/7 pick up. We both had to call about 3 times. This is not an issue that should have taken hours to resolve. The reservation was attached to my phone number, my email address, AND my credit card, and yet UHaul representatives said that the reservation belonged to her and that I could not edit the reservation. Absolutely ridiculous. THEN on the day I was to return the rental, I called again to ask for the time to be extended because I was worried that I wouldn't be able to return it on time. The person I spoke to said (Nathan was his name) not to worry about it, that he would extend it by a few hours for me. Well, he failed to make any note of this conversation or what he told me on the reservation and he did not inform the location I was returning the truck to of this conversation either. So an hour after my original return time, I get a call and text messages saying I will be fined for not returning the equipment on time. This entire experience was unnecessarily stressful during an already stressful time in my life. I will never be using UHaul again and I will warn everyone I know not to utilize this service either. At no point was I offered any discount for the time I had to spend resolving these issues when a UHaul representative failed to resolve them for me. Multiple times both I and the aforementioned relative were given inaccurate information from UHaul representatives. 0/10 is how I rate this experience overall. The only individual that ended up being even slightly helpful was the representative from the return location who allowed me to pay for an additional day rather than being fined due to your representatives' incompetence and she is not even a UHaul employee.

Sarah W 
Rating:
5.0

Customer did not leave a comment.

Stephen T 
Rating:
5.0

Katelyn was amazing . So kind , friendly and informative please give her some Recognition , she very much deserves it and I never usually review anything but she was awesome . Great job U-Haul!

Charles L 
Rating:
1.0

No one was at the drop off location when I arrived. I parked my rental and returned the keys as I was told to do at Michigan Storage. I was then incorrectly charged $121 because the contract I was put under was incorrectly processed. Customer Service has been unwilling to do any sort of investigation to figure out this issue. I do not recommend renting with UHaul.

Rachel L 
Rating:
5.0

Very friendly and professional staff

Josh D 
Rating:
5.0

Customer did not leave a comment.

Jamie N 
Rating:
5.0

Customer did not leave a comment.

Linda K 
Rating:
1.0

Don’t allow reservations that need to be handed off in person to be made at a location that will be closed. Teach your employees how to be more professional. Hire some more helpline workers in the wait times are so ridiculous.

Sydney C 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

Service was good and they did try to get ahold of me but vehicle was late on return and I almost had to run to another store to pick up vehicle.truck had 119,000 miles on it and seemed to run a little rough but the move went smoothly

Ed H 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

SHEREEANDRACE M 
Rating:
4.0

Customer did not leave a comment.

Jennifer A 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

The vehicle was clean and well maintained. Staff was friendly and a pleasure to work with.

Michael L 
Rating:
2.0

Truck was not checked in, so took a while and multiple phone calls to figure out how to check it out to me. Truck was drivable, but ran and handled very rough. Location was roughly 30 minutes from the location where I placed the reservation making us drive quite a ways out of the way to pick up the truck. Truck was larger than reserved.

Doug V 
Rating:
5.0

GREAT customer service at the pickup counter. Easily the kindest U-Haul / Storage facility people. 100% would recommend the location to friends and family.

Allan B 
Rating:
5.0

The app had a glitch. When I clicked to sign in, the area to type my email and password never displayed. I tried uninstalling it and reinstalling it. It did not work. When I went to “create new account “ it said. Email already exists and the finally popped up the area to type. This was very stressful being stranded out there and a reason to not use you app. Seems like every time I do something goes wrong.

Eric K 
Rating:
5.0

Customer did not leave a comment.

Mike C 
Rating:
5.0

Customer did not leave a comment.

Todd K 
Rating:
5.0

Customer did not leave a comment.

Judith S 
Rating:
5.0

Customer did not leave a comment.

JILL K 
Rating:
5.0

Customer did not leave a comment.

Keith S 
Rating:
5.0

Customer did not leave a comment.

TERESA M 
Rating:
5.0

Super fast service, easy to understand expectations, and very friendly customer service!

Tracy B 
Rating:
5.0

Very friendly and professional staff

ANDREW D 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
3.0

Truck was covered in snow - once I cleaned that off, there was almost an inch of ice on the windshield. Took me almost 30 minutes to get the truck drive-able. Then, when I returned the truck they charged me a $25 cleaning fee!

Jim C 
Rating:
3.0

I was an hour early but the truck was still full of snow and the inside wasn't cleaned out either. Again, I was an hour early but I doubt that would have changed anything.

MITCHELL E 
Rating:
4.0

Customer did not leave a comment.

Bryan T 
Rating:
5.0

Customer did not leave a comment.

Christine K 
Rating:
5.0

Nothing service was great!!!!

VANESSA L 
Rating:
5.0

Customer did not leave a comment.

EILEEN M 
Rating:
2.0

Customer did not leave a comment.

DAJANAY K 
Rating:
4.0

after hours return

Michael R 
Rating:
3.0

The mobile platform kept crashing, but the equipment and service location worked well.

Scott Z 
Rating:
5.0

Customer did not leave a comment.

JOSIAH R 
Rating:
5.0

Only location I want to use. They make it easy

ERIC J 
Rating:
5.0

Fast and friendly service.

TIMOTHY B 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

ROBERT A 
Rating:
5.0

Customer did not leave a comment.

KENG L 
Rating:
5.0

Friendly staff and easy drop off

Jeffery S 
Rating:
5.0

Customer did not leave a comment.

Tammy W 
Rating:
4.0

If you really want my feedback…here it is: The woman at the front desk is very condescending and talks to me like I was a child and like I was an inconvenience because I came in at 145pm on Saturday. Secondly, charging an environmental fee of $1.00 that nobody can explain seems fishy and it made me question what I was being billed for. Lastly, charging me a $20 “convenience fee” made me feel like I had to do someone else’s job or I was going to get charged. Not a good feeling. If anyone cares,or wants to speak to me human-to-human, please call me at 248/860-8581 Joe Williams PS the irony is that the truck (the machine) functioned fine and it worked well for my purpose. My associated problem was with the the person and the process: both entirely fixable.

JOSEPH N 
Rating:
5.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Very friendly staff. Drop off was simple and efficient.

Brian H 
Rating:
3.0

I did not receive the dolly and furniture pads but it ended up being okay

Maddy R 
Rating:
1.0

Customer did not leave a comment.

Brook N 
Rating:
4.0

The owner was very nice and enjoyed working with him. The truck was clean. The moving pads provided were dirty even though they were in plastic bags. I don't know if it is the responsibility of the pick up location to clean these or if U Haul corporate handles this task. There were no hand trucks available but I understand there is short supply throughout the U Haul system or they are concentrated in specific areas.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

Jacob C 
Rating:
5.0

Customer did not leave a comment.

Hector S 
Rating:
5.0

Great staff!

ERIC J 
Rating:
1.0

Could not find the Uhaul key Dropbox which caused me some stress

Adam A 
Rating:
5.0

Customer did not leave a comment.

Paresh M 
Rating:
4.0

We dropped off on Sunday and they were not open. Did everything by phone

Wain K 
Rating:
5.0

Customer did not leave a comment.

vincent t 
Rating:
5.0

Customer did not leave a comment.

Kayla L 
Rating:
5.0

The crew member called prior to my pick to make sure I knew their closing time was when I was supposed to pick up the truck and was very friendly and knowledgeable when I arrived. I would definitely recommend this location.

Stacy H 
Rating:
2.0

The counter person was rude and evasive while trying to complete the transaction.

Tim K 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

ADNAN F 
Rating:
5.0

Suzanne is wonderful:) Made the transaction very simple. Thank you!

Mary C 
Rating:
5.0

I wish all people to could treat there customers as they do

Jim H 
Rating:
4.0

There was no way to assess the inside of the truck as the application only allows for outside assessment. The only thing to assess inside the truck was clean or not clean. While the vehicle was clean, it smelled like cigarette smoke and there were some burn holes in the seats. Additionally, the knob to control the defrost was not present resulting in the inability to use defrost the cab. There was no way to adjust the mirrors and the passenger side mirror was not useable as it was out of alignment.

Teresa D 
Rating:
5.0

Easy parking and drop off location

SCOTT E 
Rating:
4.0

Customer did not leave a comment.

Barb K 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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