Customer Reviews for Crescenta Valley Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Crescenta Valley Mini Storage

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Tom R.
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Customer did not leave a comment.

kevin T.
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Everything was good...people respectful and friendly.

Tim B.
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Bella S.
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Colby D.
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richard M.
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Very happy with everything.

jo C.
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Quick and easy pick up, great parking, friendly and very helpful staff!

MIGUEL T.
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Excellent service

Trevor A.
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Ed F.
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ERIC B.
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Greg H.
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BENJAMIN B.
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The car that I went to pick up , the battery was dead, the guy jump started and mentioned me that they don't have any other car available so I took the car but I jump stared at least 4 times during my use

juan O.
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I want to point out that my first reservation for a 10 footer at another location was not found and it really messed up my schedule. The gentleman was hostile and repeatedly told me he could not find my frist reservation on the system. I had to call Uhaul customer service but it totally messed up my schedule. I THOUGHT YOU GUYS GUARANTEE RESERVATIONS?

Raymond Y.
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Megan L.
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Best U-haul experience I've had! Super easy process.

Ara I.
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mike Y.
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Scott M.
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elizabeth A.
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n/a

Vahe B.
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dena B.
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Jim was FANTASTIC! Give him a raise!

abby P.
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alan S.
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Everything was great! Friendly office staff, and the truck was in good working order with a full tank of gas. I'll definitely be back.

amirah L.
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Masis M.
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Edward M.
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The attendant was not wearing a face covering. This is disrespectful of the clients and contributes to LA County having one of the worst records regarding COVID-19. I will return, but do not appreciate the disrespect.

Nasreen A.
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chet M.
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Christopher B.
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John C.
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Excellent service

Kirk M.
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I was in a bind and called Your 1-800 number to extend my rental for 1 more day. The woman I got through to at 8:06 pm on 8/22/20, was blunt and and borderline rude and very very unempathetic towards our situation and said that there is another reservation right after when we're supposed to return the truck. I asked if there was anything she could do it all, and she said nope there's nothing else I could do. So I hung up the phone feeling very deflated. Then I decided to go on the online chat and got connected with a representative named Lisa. Lisa was very friendly, empathetic to my situation, and kept working on it and finally got back and said that she secured me an extra day, through 24/7 rideshare, and I was immediately relieved that she was able to help me. SoLisa who helped me on chat was very helpful, and I believe upheld the standards of U-Haul. The other woman I spoke to over the phone who did not help me or try to help me in any way, I think with all the unemployed people out there, it wouldn't be a bad idea to let her go honestly.

ERIC K.
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George K.
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Diane C.
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Yeprem B.
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JOHN M.
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Sweep out the rental, and at least clean the windows and side mirrors so it's easier to drive and maneuver

Brandy N.
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Allison S.
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Edward M.
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Olivia M.
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RAZMIK P.
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RUDY H.
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Have more trucks so reservation times and dates can be more flexible. Compared to all Uhaul locations I've done business with in the past, this has been the best in every way. Wonderful staff, and clean and modern rental truck!

JOSE R.
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Travis L.
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ROBERT L.
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excellent staff there. Very helpful and efficient!

Shan S.
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Louis A.
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Edward M.
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Rosanne D.
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Katelyn O.
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BRYAN K.
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The one of the staff was caucasian and I asked question to the staff and he was very cocky and rolled his eyes like I was asking stupid questions. Very unprofessional and will never ever come back to this place. I completely do not recommend this place and equipment/car were also very poorly maintained.

TRACY S.
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Great customer service. Clean facility and trucks. Thank you! Made my move that much more pleasant.

Hrire A.
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JOSHUA S.
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edvard P.
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ERIK L.
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Very friendly service, informative and efficient.

willam K.
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It was perfect! Thanks

Nicholas B.
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These guys are top notch.

Lee B.
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It's really nice when everything works perfectly and the move goes smoothly.

william C.
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Alejandro S.
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Great people, easy process! Thank you!

DANIEL V.
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I never received the moving blankets I paid for. I filed a dispute and called and it still showed uP on my bill. Everything else was great.

jim Y.
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Ana B.
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Customer service was excellent.

Katelyn O.
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David H.
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Really GREAT people.

youngmoon L.
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Orion H.
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Staff was help and efficient.

Anthony A.
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Eric S.
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JAMES K.
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The team at this U-Haul location is the BEST. Everyone was extremely helpful and friendly. We really enjoyed working with them and would definitely recommend this location to others,

Raymond B.
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The price to much

rimsky G.
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Drew H.
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Check in was quick and easy. Thank you.

Carlos G.
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Of all the U-Haul outlets in this area this is by far the best. Vehicles are well maintained, clean and the professional manner with which the rental team dispatches their vehicles is superior to others I have encountered. This outlet has won my loyalty, for sure. Best,

Margaret S.
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Easy to deal with and quick drop off

GARIK K.
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Ariana G.
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Gregory F.
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Exceeded my expectations. Positive aspect of otherwise stressful move.

Lucy R.
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Tell them not to use the electronic check in It overcharges, then of course we have to wait for our bank to refund our money.

chris T.
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Pick-up sucked, was told that even though I had the app and could check out early, the facility was not and i had to wait until they opened . Defeating the entire reason of self checking out the truck

Ariana G.
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Jeffrey O.
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Nothing - Uhaul La Crescenta is the BEST! Thanks very much!

Robert S.
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Susan A.
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No improvement needed! The people were so nice and helpful! In every way, they made a tough job as easy as possible. I will go back there anytime I need a rental again.

April P.
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Thank you, staff was friendly and helpful. 5 star customer service.

Gary F.
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Rick N.
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Well Folks - Im here to tell you that this time, on my 2nd outing with this U-Haul supplier I was delighted with the service, the vehicle and everything about my experience. Last time,I gave them a "less than favorable review and as it turns out - the fault of my complaint was due to MY mis-understanding, NOT theirs! I will do business with CV Mini Storage in the future and ENCOURAGE YOU to do the same. They are a stand-up group and will strive to make your experience of U-Haul Rental the best it can be. I apologize for the bad review I put out after my first rental, (they did NOT mis-lead me / I misunderstood), and look forward to sharing the cookies I'll bring them to say Im Sorry."

stephanie C.
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The service was great and the vehicle was clean and well maintained as well as the storage unit. Dave & Jim informed me of all my options and helped me immensely.

Lori W.
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Colby D.
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Honestly, nothing. The people that rented me the vehicle were so polite and friendly. The vehicle worked perfectly.

Rick N.
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I was encouraged to "sign here" - "initial here", and sign at the bottom. I did that and managed to get the additional $10.00 charge for coverage. Didn't need that, because I already have coverage through my auto policy. Feels like I was taken advantage of - - - Live and learn.

Paul B.
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Outstanding service and super friendly

Cenk K.
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The staff is extremely friendly and helpful. Such a great experience at this location every time.

Lawrence J.
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Brady M.
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Brian J.
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Most friendly and helpful experience I have ever had. Highly recommend! Thanks, Brian

Bradford W.
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Clayton S.
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No reviews have been submitted for this location.

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