Customer Reviews for Lexington Canada
(U-Haul Neighborhood Dealer)

58 reviews

16252 Concession Rd 11   Schomberg, ON L0G1T0

(289) 318-0223

Office Hours

  • Mon: 11 am–3:30 pm
  • Tue-Thur: 11 am–3 pm
  • Fri: 11 am–3:30 pm
  • Sat-Sun: 11 am–3 pm
Special Operating Hours
  • 7/20/2024: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(289) 318-0223

16252 Concession Rd 11
Schomberg, ON L0G1T0

Services at this Location:

Office Hours

  • Mon: 11 am–3:30 pm
  • Tue-Thur: 11 am–3 pm
  • Fri: 11 am–3:30 pm
  • Sat-Sun: 11 am–3 pm
Special Operating Hours
  • 7/20/2024: 9:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hartmut D 
Rating:
4.0

The location was great and very well laid out. The owner had my trailer ready to go as I pulled up and was very kind. The only way they could improve is if they had a more visible sign to mark the driveway entrance.

Jacob W 
Rating:
4.0

Needs signage. Location is very easy to miss especially if you’re not familiar with the area. I also found that there was no cell coverage when trying to return the vehicle online. I answered “No” to were the personnel helpful? As I returned the vehicle out of hours and there was nobody there.

Leonard J 
Rating:
3.0

Truck indicator shows maintenance due , the U-Haul app doesn’t work at the property for self check out due to network issues in the remote location . Also, I was offered 26 foot truck instead of my requirement of 20 foot truck. But I noticed after final bill that there was no price match

Tarang E 
Rating:
3.0

Taking forever to get through to UHAUL in general,,,,but not this location..

Guiseppe J 
Rating:
4.0

Customer did not leave a comment.

Robert W 
Rating:
1.0

The truck we ordered wasn’t available. U haul customer service had us on hold for 20 min. Uploading pictures and location services on the app didn’t work properly. Had to be called by the location supervisor to tell us the correct lockbox and code (this information was never provided to U-Haul via the app or to the customer service rep). It took 1 hour and 30 min to get the truck

Daniel J 
Rating:
1.0

Customer did not leave a comment.

Kyle C 
Rating:
4.0

Just improve signage in terms of finding the location. Otherwise, no complaints. All went very well - much easier check in/out than any of the other locations we have used in the city.

Nancy D 
Rating:
1.0

The pick up was horrible. No one around to help. Was told I had to do everything through an app. No internet service at the location, app didn’t work. Took over an hour to get access to the vehicle. Turned me off uhual.

alex a 
Rating:
5.0

Nothing except the uhaul app is not very user friendly. Needa ro be much easier to create profile. Kept taking us to the states for location. We were 2 hours delayed because the App wasn't working properly. Thankfully the guys at the location were extremely helpful

Winston G 
Rating:
1.0

Even with 3 week prior booking didn't receive vehicle on time had to drove 50kms to get one. Even after that was unable to do online check in no help from customer service. Finally we have to switch from oneway to in town trip and had to driver back 100kms to return vehicle. Overpaid for booking + waste of precious time while moveing. Never recommend anyone to go with uhaul.

Ankit P 
Rating:
5.0

I highly recommend this place. The staff was very courteous and professional. The company employee handled everything very politely. You can confidently use this place. He parked the trailer, unloaded the car, and detached it from the car himself. When we returned the car around 10 PM and forgot our glasses in the car, we called the company employee, and he came at such a late hour, for which I want to extend my special thanks to him.

Natalya A 
Rating:
5.0

Amazing customer service! The entire process was seamless and they were always available for assistance.

harpreet s 
Rating:
1.0

Fuel was 1/8 when i took truck, charged 45$

Tejinderpal B 
Rating:
5.0

Made the process very easy.👍

Scott J 
Rating:
3.0

To many hidden fees. Would never use Uhaul again.

Josh C 
Rating:
2.0

Location is a private residence. Staffing is spotty. No one is available unless you call at least 30 minutes before arriving. Equipment is typical UHaul. Built like tanks and then left in the elements without regular attention. Coupler, surge brake, suspension shackles, hold down strap ratchets, and everything else that moves never sees lubrication. Everything squeaks and groans while in motion which leaves me feeling nervous the whole time I’m on the road. So, was the equipment clean? Yes. Was it well maintained? No. Was it safe? Quite likely. Inspection stickers showed inspections and certifications to be current. Did it impart a sense of quality and reliability? Definitely not.

Gil C 
Rating:
5.0

Customer did not leave a comment.

Chyenne T 
Rating:
5.0

Customer did not leave a comment.

AHMAD T 
Rating:
5.0

Customer did not leave a comment.

Jara J 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
4.0

Customer did not leave a comment.

Harnek S 
Rating:
5.0

Great Customer Service and equipment was well maintained . Will use them again for sure

Shawn G 
Rating:
2.0

Contact customers before making a change in their pickup time and stop sending so many emails after the contract has been executed. I have received multiple receipts etc...

Tim B 
Rating:
4.0

When booking thru U-Haul was told I could pick up at a different time, and that this location was open during a holiday. However thank goodness the person that operates this location called to let me know that their hours differ. I had to pick up earlier. Great communication from the operator of this facility. But seems to be a gap between the communication of the main company booking to this location. Otherwise rental went well and actual pick up and drop off of the trailer was good.

Susan C 
Rating:
3.0

Customer did not leave a comment.

Larry P 
Rating:
3.0

I find the information different from my booking. I request the guy to fix it but he told me he can't do anything? It is remote place where I did not find any responsible person to talk.

Pravinkumar P 
Rating:
3.0

Customer did not leave a comment.

Stephen J 
Rating:
5.0

Great and easy experience

DANNY B 
Rating:
5.0

Customer did not leave a comment.

Lucas B 
Rating:
2.0

Very strange experience and didn’t feel professional. Customer service was fine and good communications but it’s located behind a house with no office or anyone on site. I would avoid renting here unless absolutely necessary.

Carling M 
Rating:
4.0

I use Rogers for my cellphone. There was very bad mobile internet connection so I could not perform online rent and drop off. The person on that site was able to help me over the phone

Volodymyr V 
Rating:
5.0

Customer did not leave a comment.

Anne H 
Rating:
5.0

A little more explaination of the app and it’s requirements before leaving with the vehicle as we locked the doors of the rented truck before finishing the apps required photos

Amanda B 
Rating:
4.0

Drop off location was great with communication and instructions

Scott R 
Rating:
5.0

Helpful staff, make sure to call or text 15 minutes before coming. Did the checkout over the phone and picked up via truckshare

Harinder B 
Rating:
5.0

Thank you for the helping, you guys are so kind! Will rent again from Lexington U-haul

Jian L 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
4.0

Very friendly service.

ANDY A 
Rating:
4.0

Customer did not leave a comment.

Sam O 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
1.0

Unprofessional and unorganized

John-Vincent T 
Rating:
5.0

Excellent

Giovanni D 
Rating:
5.0

I rented a lot of trucks and trailers at a short time notice, this place was definitely/by far the easiest and best place to deal with, communication, punctuality and friendly staff.. I will give them my business and my friends/family going forward 🙂

Ian C 
Rating:
5.0

Customer did not leave a comment.

Ian M 
Rating:
2.0

Customer did not leave a comment.

RANDYL C 
Rating:
5.0

This location went above and beyond with their customer service. I would highly recommend this location to friends and family. Thank you for making our move as smooth as possible!

Kyle R 
Rating:
5.0

Great service. Great location.

Sharanbir K 
Rating:
5.0

Customer did not leave a comment.

Bill C 
Rating:
5.0

Nothing... Everything was run perfectly. Friendly help and great support.

Ed I 
Rating:
5.0

Keep up what your doing all good.

Rocco S 
Rating:
5.0

Customer Service was very professional and friendly making the transaction very efficient. Thanks!

Arman S 
Rating:
5.0

Customer did not leave a comment.

rebecca k 
Rating:
5.0

Customer did not leave a comment.

Evette C 
Rating:
5.0

Nothing. Everything was great. Thanks for helping me with the online stuff. Next time, Hopefully it will be easier!

Janice F 
Rating:
5.0

The gentleman at the Lexington location in Schomberg Ontario was wonderful. He reallly helped through the online process, He also went above and beyond. We will definitely use this location again.

Christina R 
No reviews have been submitted for this location.

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