Customer did not leave a comment.Thomas T.
Customer Reviews for Phils 76 Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sally F.
Customer did not leave a comment.Lindsey H.
Customer did not leave a comment.EDWARD DALE M.
Customer did not leave a comment.Aniesh S.
Small shop were you will work around their schedule.Stephen S.
Helpful staffBob P.
Customer did not leave a comment.Karthik N.
smooth pick upJames S.
The location was closed , which was unexpected. We thought we could drive here and get the keys from someone behind the counter. So Pickup took about an hour, as we had to set up an online account with the help of a representative just to get a code to open a mailbox to get the keys. Setting up the account was fraught with complexity, several set backs, and twas time consuming which was frustrating. But for the help of a patient representative walking us through the set up process we would not have been able to get the keys. We almost gave up after driving over an hour to get to the location, which incidentally was changed from the location we requested and were told we could pick up the truck to another location (half hour drive from the location we requested) We were extremely upset this location was changed the night before pickup in an email at 800 pm, which I opened at 1030 pm. But for me fortuitously opening this email Before I went to bed my husband and I would have driven to Ann Arbor, the location that was scheduled/requested, and discovered there was no truck. This change was made unilaterally with no advance notice or phone call. Extremely poor communication. When I discovered this at 1030 I immediately contacted a rep who transferred me to customer service allegedly open 24 hours at about 1055 pm. Took an hour for a rep to answer the phone, which I found extremely upsetting bc you would think that between 1100-1200 pm very few people are calling U-Haul. I wanted my original location and was informed there were no trucks available in Ann Arbor. U-Haul needs to comply with their original location agreements with customers, communicate any changes with a phone call and advance notice and specifically inform customers that the location they are picking up the trucks are closed and that customers need to set up an online account to retrieve keys. Extremely dissatisfied with U-Haul and it's lack of communication, inability to timely answer the phones, unilaterally changing the original pick up location with no advance notice, and failure to inform customers that a pickup location is closed and an online account is needed to pick up the truck.Mark H.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Jeff A.
Nothing. Rob was awesome! Everything went extremely well! Couldn't be more satisfied.Scott L.
Customer did not leave a comment.Michele G.
Customer did not leave a comment.John G.
CJ handled everything very well considering the system was all down. Still made the transition very well. Ty CJjeannine V.
Everything went well.Jim O.
Customer did not leave a comment.NANCY P.
Phil's 76 is the best Uhaul I have ever dealt with. THE BEST!ROBERT H.
You guy's doing great, Thanksluis V.
Very easy pick up and drop offroy P.
Customer did not leave a comment.CECELLA LASHAWN L.
Customer did not leave a comment.John Mark Y.
Your app and U-Haul.com is very frustrating. Was not able to fond my reservation. When i logged in to return said no reservations existed. I had an issue where i mistyped email as yagoo instead of yahoo, app didn't catch it and i couldnt edit it when i realized the error. Fortunately the drop off was staffed.Kenneth C.
Customer did not leave a comment.Bradley B.
The guy at the counter was not helpful. I felt like me showing up to drop off the trailer was a real problem for him. I won't return. Ever.James V.
Customer did not leave a comment.John H.
Customer did not leave a comment.Thomas E.
Personnel were professional and efficient to get the contract done.Nicholas T.
Movers were GREATElizabeth M.
Customer did not leave a comment.Nicolae R.
Customer did not leave a comment.Brian Z.
Customer did not leave a comment.Krista F.
Customer did not leave a comment.CLIFFORD D.
Customer did not leave a comment.Bailey F.
Very helpfulLamar N.
Customer did not leave a comment.David M.
Rent adapters for electrical connections instead of selling them. I had to buy an adapter to accept the smaller connector on the trailerMichael S.
No masks--dirty old auto garage. Rude people. When I returned the trailer he told me to put it in a spot. I said there was no room to turn around and he said U haul means you haul. He eventually disconnected the trailer and walked away. What a jerk.William S.
I believe the place was closed.... it was Sunday. I left the trailer in a space out front but it wast so clear where it should be left and there was no stand for the trailer to sit on.Paul P.
Customer did not leave a comment.Michael M.
After completing the paperwork for the pick-up, the attendant simply handed over the key and said everything is all set. When I mentioned there are scratches on the truck after a brief visual inspection, he seemed irritated and grudgingly came out to look at the scratches and said to just upload some pictures.. When I got home and tried to upload the pictures, the link had expired and would not let me upload them. By this time the rental office was closed for the weekend. The truck interior was sticky and was evident it had not been wiped or sanitized so I had to clean and sanitize it given the current COVID-19 concerns. Overall this was not a pleasant pick-up experience.Paul K.
Customer did not leave a comment.Ali A.
Customer did not leave a comment.David C.
Customer did not leave a comment.JOHN MICHAEL W.
Customer did not leave a comment.Brenda B.
Customer did not leave a comment.TERI J.
Phils 76 Service is Great!Robert H.
no one there at drop offTeresa B.
Customer did not leave a comment.Charles P.
After hoursRobin B.
Every thing went great Highly recommend this locationKenneth C.
Very nice and very helpful.Aaron C.
Customer did not leave a comment.Austin D.
I was unable to use my portable phone charger, it works fine in my cigarette liter but neither of the trucks liters would function to charge the phone. Highly unsatisfactory when needing to view mapquest.Callista M.
Customer did not leave a comment.James G.
Customer did not leave a comment.Grant H.
The rep that I dealt with was extremely knowledgeable and friendly. I would always suggest that location above all others.Ginger Lynn S.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Toms T.
Customer did not leave a comment.OMER C.
Phil's needs to update his address in Google. Takes.you to the wrong place.Jason H.
Customer did not leave a comment.Cameron B.
Customer did not leave a comment.Henry W.
Customer did not leave a comment.Amerigo V.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Bart T.
Very friendly staff. Took care of me very well and got me underway in less than 15 minutes.James B.
Great experienceRobert G.
Great experience, but fix the d*mn soda machine. Just kidding. Well done. Hope to see you again soon. Wish you had more vans to rent at this location.KEVIN F.
The trailer was great, the location is not the normal rental spot for me, they are professional, not rude, but not very outgoing, maybe due to being late in the day. You can count on them to get you in and on the road.Rocky J.
Customer did not leave a comment.Barbara S.
Everything was perfect. thank you!Jeannette A.
Phil was very helpful.Glenda L.
Phil was very helpful and a pleasure to deal with.GLENDA L.
Not charge 20 for gas when I thought I put enough indina D.
Customer did not leave a comment.Joseph M.
Rented trailer two separate times. Both pickup and drop off were handled efficiently and professionally by staff. Equipment was in good condition.Mark T.
Customer did not leave a comment.Mark T.
The office person didn't want to help unhook the trailer. There wasn't adequate space to back the trailer in where they wanted me to. Someone else from the yard did come help unhook the trailer for us.DIANE L.
Customer did not leave a comment.william C.
Customer did not leave a comment.David D.
The guy at the front desk was very rude. Try to avoid any communication with them and do the self pickupRajaselvasuthan P.
I was finished with the vehicle on December 23rd which was multiple days ahead of the due date which was by 9:00 AM on December 26th. I called ahead to their phone number of 248-380-6290 and I was told they were open until 5:00. I immediately drove there to drop it off. When I arrived right around 4:45 I was told by two people in the office that the U-haul portion was already closed. I asked if someone could park the vehicle and they just pointed to a spot with cement strips on lawn out front. No help getting it parked. I called the number again and I believe I got routed to the corporate help desk who indicated the location either closed at 4:45 or may not have even been open that day, but they did indicate (over the phone) they would mark it as returned on December 23rd and note the time. Then on the 26th I get a bill showing the return date as the morning of the 26th and a charge for gas of $28 marking the level on the fuel gauge as below half when it was clearly slightly above half when I dropped it off. I will not be using this location again.James C.
The people at Phils 76 Service were amazing! They made the whole rental process easy! They are the friendliest, most caring, and professional group of people I have met in the Northville service industry! What a great find in a car service as well as rental place! I will use them many times more!Karen C.
Customer did not leave a comment.Ervie N.
Customer did not leave a comment.james S.
Customer did not leave a comment.Alexander M.
I turned in my trailer late on Sunday, so maybe they were not fully staffed. The place I picked the trailer up from (Houghton Lake, MI) was clean, staff was helpful and friendly too. This place (maybe since it is not a corporate store) was only OK.Justin W.
Customer did not leave a comment.Vaughn G.
This truck had a lot of miles on it, but it made it the 60 miles it needed for me, so I'm grateful.James N.
Customer did not leave a comment.darice T.
Customer did not leave a comment.joseph W.
Customer did not leave a comment.Lisa J.
Customer did not leave a comment.gary S.
The truck I got had a powder coating on the floor and the side. So I returned the truck immediately when I found the dirt. I spoke to the person at the rental location and he said I can talk to area field manager(Jesse Brown) and I won't be charged. So I called and left a voice message but I still haven't got a call back and instead have been charged $51.51CHANDAN P.
Customer did not leave a comment.Steve M.
Equipment was very old but working, I returned the equipment clean, but the location has still put the unnecessary cleaning charges of $25. They are just making money out of customer. They want customers to become sweepers and sweep the vehicle for them. Even though the while return the vehicle is clean. I am looking for reversal of this cleaning charges.Tej V.
I used the manually check out and check in process. It did require a lot of uploading but it was still a very easy process. The site is very user friendly.Erich J.
I called ahead to make sure this location was open for drop-off on Sunday. When I arrived, there was a person there, but he told me uhaul was closed on Sunday. Then shortly after I received an email saying I was being charged 25$ for cleaning even though we folded blankets, took all garbage and swept the truck out. The email gave a reply address in case I had any questions about the 25$ fee. I immediately sent an email. I have not received a reply in 4 days. Then today I received another email saying I owed 55$ with the late fee. Only four days have passed since I returned the truck. I again sent an email questioning the extra fees. Still no reply from uhaul. I payed nearly 1400$ to rent the truck. I can't believe I'm being charged another 25$/55$ for this cleaning fee and late fee - I'm not even late!! I will be certain to tell everyone I know about this experience so that they will not face the same frustration with uhaul. I'll advise them to use Penske instead!Mark S.