I would suggest not using the self check in our using it online. That was a lot of work and hassle! You can only upload one photo showing it's dirty. I found a pizza crust after the fact, the dash was gross w food or gunk, the floor wasn't "clean" by any means, there was a cigarette hole in the seat. And I didn't know I needed to also pay for gas, until after. The truck sounded sick, but I've never driven a big truck.SHANNA D.
Customer Reviews for Purses 2 Go
(U-Haul Neighborhood Dealer)
Sioux Falls, SD 57106
Services at this Location:
- Mon: Closed
- Tue-Fri: 10 am - 5 pm
- Sat: 11 am - 3 pm
- Sun: Closed
Special Operating Hours
- 7/6/2022: Closed
- 7/9/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not open on Monday. No one there to help.ROBERT H.
Customer did not leave a comment.Nathan B.
Customer did not leave a comment.John Z.
Customer did not leave a comment.Richard J.
The computer connection was slow and kept freezing up so the agent had to call in the information for me and the customer ahead of me. It worked, just took a whileTena H.
Wasn't there for the drop off.BRUCE A.
Very rude on the phone and upset with me for nothing that was in my control. I was advised of my dropoff date when I picked up the trailer, and they did not honor that and I was charged.HANNAH P.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.Travis B.
Offer a cup of free coffee at the time of vehicle turn in.Frank A.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.KRISTYNE F.
Customer did not leave a comment.MICHAEL S.
It wasn't purses to go's issue, the delivery was fine but I was annoyed that the way a rental is set up in sioux falls- (I reserved through the toll free number) 1. I didn't know who I could contact to ask about the pick up (I wanted to pick up earlier in the morning and this place didn't open until 10am). and 2. I didn't know exactly where my pick up location was until the afternoon before.jason M.
Tell then that they're going to pay an extra $150 for what I assume is no reason they're trying to tell me that the U-Haul is not brought back on full my son said it was and then they said I went an additional 100 miles when I paid for a hundred miles and I know that there is no way that we went another hundred miles overtaylor W.
The trailer would not latch on to the ball on my hitch. When I tried to contact the location for assistance, I found out they left early and I had to reach out to the muffler shop next door for assistance. The employees at the muffler shop advised this happens often. It was a very frustrating situation.Tana H.
Location was average. But very upset that after I search for specific size truck and reserve it. Then I pay in advance and 2 days prior to picking up I get a call that it's unavailable.tylor F.
Great ladies running the business and you can shop for your wife while picking up the truck.Prasith P.
I requested this vehicle be in a different town and was told I had to pick it up in Sioux Falls. I filled out the online booking for a different location in Sioux Falls, which was confirmed until the DAY BEFORE pick up, when someone called me and said that I HAD to pick it up there and there was no other option or way around it.Gregory R.
My reservation was for a 15' truck. I was checked out, and turned loose with the truck. After a walk around, I found the back door rolling door to be broke. The person who helped me was very kind, and immediately replaced my reservation with a new truck. However, the only option available was a 20' truck.Teddi S.
The fuel Guage is not working I paid 35.50 for 20 milesrakesh K.
Equipment was clean but needs to be service. Roll up door on trailer needs lubricant and/or alignmentStacy S.
Customer did not leave a comment.Dylan F.
The person who coordinated our pickup was very friendly and helpful. We did a 24/7 pickup and the process was explained to us well.Michelle L.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.Anh N.
Nothing. All good.Felix A.
Customer did not leave a comment.Shane M.
Customer did not leave a comment.Mark K.
Very difficult to find, ended up leaving keys with gentleman at Merkel Norman. Process for dropping of truck was ridiculous, for what was asked of us all the photographs etc we should get a discount for doing your staff's check-in process. Will only drop off at bona fide UNaul stores in the future should I ever move again.Jeremy L.
This location was closed on saturday when I was done with the uhaul and had difficulty getting the online return completed. I tried again on sunday and still was unsuccessful and called customer service. The rep advised to return the truck and that she would note the account so after 45 mins of utilizing uhauls 'amazing' self service online tools and a call to customer service I returned the truck by 1030 am on sunday which apparently was 2 hours after the designated drop off time. 1- this location has crap hours and makes it extremely difficult to return rented items. 2- your customer service is absolutely horrible and I will NEVER recommend uhaul to anyone, ever.kendra D.
Customer did not leave a comment.KEVIN P.
we had to pick up the car dolly and the truck in two different locations. which is fine, but it wasnt made real clear to us and resulted in wasting time because went to the wrong place first. but everyone was nice and helpful.Travis G.
Keep this location. The owner of Purse 2Go was very accommodating and helpful. Even on Sunday when her store wad closed. She gave precise instruction and very helpful. Improvement: maybe a UHaul signage in the parking lot.Joseph G.
Customer did not leave a comment.Amber G.
Needs signs that are visible from the street. It is difficult to find the location.Chris V.
Customer did not leave a comment.laverne L.
Customer did not leave a comment.kristie G.
More visuals for the U-Haul brand. Signage was very small & few. Equipment was hidden out back out-of-sight.Dave A.
We were supposed to pick up the haul truck at 923 W 11th St. Upon arriving there we are told our truck was given to a UPS driver and they had no idea when he would return it. The woman called around to see who also had a 10 ft truck available. They sent us to Purses to Go. Problem..they were closed on Monday. Called your main # to see what to do. We paid on line then they gave us the code for the truck lock. It was the wrong code. After trying 3 additional code we finally got one that worked. This made us really double think ever renting from Uhaul again. THIS EXPERIENCE HAS BEEN TERRIBLE.Barbara wayne M.
Customer did not leave a comment.Connie S.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Matt M.
Customer did not leave a comment.Micheal E.
Customer Service was great. The location is not the most convenient. Very small U-Haul sign on the building. Drove by it the first time. My GPS kept saying I was at my destination. The drop off site is way back of the building.MARK E.
Customer did not leave a comment.Nichole K.
Customer did not leave a comment.joe H.
It would have helped knowing it was "Purses to Go." An address with Ste number was frustrating. Gas tank was only half full at pick up time. We had to add $46. worth of gas to make the trip.connie C.
Customer did not leave a comment.DIANNA M.
Very user friendly location. Thank you.Mike H.
Your agent was very informative, she was accommodating, it was a pleasure to work with her. It is rare to fine such an informed, polite employee. I would highly recommend this agent and her location to anyone. AnnieAnnie N.
Customer did not leave a comment.Melissa P.
Customer did not leave a comment.Virginia P.
For whatever reason the online check failed to work and that was kind of a bummer- but other than. All good.Gary S.
Customer did not leave a comment.Rhonda M.
Customer did not leave a comment.Judy F.
Customer did not leave a comment.Lavae A.
While this site did a fine job, I was not impressed with our overall uhaul experience. We did not get the uhaul at the time selected or the location we selected. We really had to rush to get everything done in a shorter amount of time. Very frustrating.Casey F.
Customer did not leave a comment.ROD W.
Customer did not leave a comment.Keith L.
Also, when calling U-haul to make a payment since the online site was not able to locate my info. I had to call 3 times to actually pay since they also could not bring up my info "for 2 days"...not great service overall.anita W.
I did not receive a final receipt showing the total amount for the truck rental. Can you please email me a copy of the receipt. My email address is firstname.lastname@example.org. The contract number was 23043080. thanks.Andrew A.
Customer did not leave a comment.steven R.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.Doulgas S.
Customer did not leave a comment.Carol M.
Customer did not leave a comment.Dorian R.
Customer did not leave a comment.Steve V.
Customer did not leave a comment.Steve V.
Customer did not leave a comment.STEVE H.
Tammy does a great job, rented from here before and will go back there for all my rental needs. Makes me feel like I'm important.Rick K.
Customer did not leave a comment.allan C.
Location not marked. Small area to back up and drop trailer.douglas O.
Customer did not leave a comment.Brian N.
Customer did not leave a comment.Matt C.
This was not where we were actually scheduled to drop the trailer off. It took forever to find that place, there was no place to park,and the guy practically screamed at us that there was no one there to "do it". We ended up googling the next closest place. She was friendly and let us drop it off at Purses to Go.lila M.
Customer did not leave a comment.Jodi J.
Customer did not leave a comment.TERRY H.
Customer did not leave a comment.Lauren G.
Customer did not leave a comment.DAN S.
The gal was very pleasant and I would recommend this location.LYNDA A.
The store was too cluttered and we had to find a path to the counter in the back of the store through a maze of purses and other items. The Uhaul was in a different lot behind the store front and we had to wade through snow to get to it. Also the truck was not warmed up or ice scraped from the windows etc. We feel she is trying to do too many things by herself in a very small retail store and Uhaul is just a side item.Rick H.
Customer did not leave a comment.toni G.
Need more visible signage to locate Uhaul Center.Mark F.
Unusual combination, purses and rental trucks, but it works. There were no trucks in sight when I got there. They are parked behind building. Seeing Uhaul trucks would help me find the location.DAVID S.
When we were at the West 11th Street location in Sioux Falls three times to get set up with U-Haul, not one time did they tell us that we might have to go to a different location to get the truck/transporter. So when we arrived to pick up the equipment on West 11th, we were told to go to Purses Plus...which we were told didn't open until 11am on Sat. We had people arriving at 9:00am to help load us up....so we were not happy with the overall U-haul experience. Then when we arrived at Purses Plus, she had opened up at 10 am and stated she had tried to call...but we did not get a phone call that morning. So - 2 things that need to be done .... UHaul employees need to explain that you might have to pick up a truck etc at a different location and at the Purses 49th location, they need to open up sooner on a Saturday morning like 7 am so that people can get loaded up earlier....this whole situation set up back by a 1/2 day.deb Z.
Customer did not leave a comment.Brad A.
Great facility, Tammy makes renting painless!!KOREY K.
Tammy was extremely pleasant and helpful!!!Trude H.
Customer did not leave a comment.Vicki M.
The location was convenient and the gal was very efficient and pleasant!GARTH P.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.reese C.
Customer did not leave a comment.BRIAN N.
Uhaul was very difficult to deal with. Location changes, pick up time changes. Purses to go open from 10-5 only. Next time, I will actually shop around instead of trust the name Uhaul.Nicholas M.
I had to change my pick-up time to accommodate them. They were upset with me because I didn't have the correct tools with me to put the ball joint on the hitch...if I'm picking up a trailer, they should have those tools...it should be up to me.Jamie B.
The lady that helped me out with the uhaul was amazing. She made sure I had everything I needed for moving and was very informative on the vehicles. She helped me choose the size and was very helpful if I had any questions. Will use her again in the future!Kolby K.
No personnel were on site when I returned my equipment. The facility was closed. I simply dropped off the trailer and parked it in the lot but the place of business.Timothy W.