Worst service ever. Sent me to locations in the middle of no where. Deliberately trying to waste my time. I'd never use UHAUL in Cullman AL for any reason
john m
Customer Reviews for S&N Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No personal on location You follow the instructions on app Was very confusing
LoEva BLocation was closed. If not for an emergency phone number on the door, I don't know if I could haver picked up my vehicle.
Michael KNo one at the location when I arrived. Waited almost am hour for someone to actually show up so I could rent equipment
Alex PHorrible Horrible horrible. No one was there. Zero help, zero phone answering, spent 2 hours trying to drop off through app, Finally called 1800 number and she said she went through the return process, and middle of next week I get a call stating that I stole the trailer. Not sure if this ever got fixed and showed as returned, and when I spoke my dis satisfaction was told oh well. WOW. Was also supposed to receive a call back from the regional sales rep to verify this has been returned and still nothing. Worse experience ever and I use yall all the time. Guess I need to find another company.
Gideon RNothing
LARRY SThe online system with return instruction was terrible. It kept showing errors and would not check in the equipment. Luckily someone at S&N Auto was in the office after hours and graciously checked the equipment back in the UHaul system. Live customer service was excellent. The online system was absolutely terrible. Please don’t go to a fully automated system.
Dung TGreat customer service!!!!
Timothy CGeoff and his staff provided me excellent service. Both very professional and friendly. Rented a trailer and they had me trailered up and back on the road in 10 minutes. Will definitely rent from these folks again!
Patrick WAdd a tongue jack to your 6' x 12' trailers. Fortunately for me there were 2 young me there to help me hook up the trailer.
Clif NThe location was great. Friendly staff and very helpful. I was only disappointed with the condition of the trailer. It was a very rough ride. The trailer bounced all over and was very noisy. So we had to listen to the loud racket and the vehicle jerking entire time. I have a service pup that was a nervous wreck by ths time we got done. Guess my expectations was a Lil high considering the money I spent. But S&N auto was a great location. Friendly convenient helpful and professional.
Brandi L