Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who took my reservation and helped me was so very thorough, like and helpful. She was a fabulous person to work with going above and beyond to ensure I had a pleasant experience. Thank you!!
Martina was awesome to work with! Very polite and kind. If I use U-Haul again I'll definitely be coming back to the U Store South Lyon location.
Overall experience was good. Customer service was excellent.
why does my invoice emailed to me say charge of $ 76.15 but my debit card shows i was charged $85.60 ??
Store manager provided exceptional service (5 star).
The U-Haul representative was nice and courteous, but the location had a closed gate during normal operating hours and it was not clear how to gain access. I used the intercom button on the push pad, but there was no answer. The representative happened to be taking out the trash and saw me waiting at the gate. This is how I entered the storage facility. It was frustrating for me and I would not pick this location again.
A trailer jack should be included w/ a trailer rental. It was very inconvenient not to be able to disconnect the trailer.
This was so easy and seamless. Thank you!
Streamline your process. I have rented a truck several times in the past 3 months, and the system seems to take forever. It's not the fault of the rep, Martina, either. Not having a chair to sit on, per Covid-19 rules, exacerbates the problem for someone who has difficulty standing. Martina did offer a chair when I brought that up last time, but I had already set down on a flat dolly.
I was called a day earlier saying that i had to go to this location to pick up a 15' truck at same price as 10' truck but was charged 15' price. I didn't notice till i left.
The person at the center was amazing, friendly, helpful and made the experience really great.
Place call in number on the fence. The sight is completely fenced in.
Martina was WONDERFUL!! Love the service at this place.
Very professional and a very convenient location. I was very impressed on how clean the rental van was. Thank you.
We used the app to get the truck and it took 40 minutes to get approved. We went over on time because of that.
Lady that i rented from was nice and helpful.
Martina was very courteous and helpful.
The staff here where great. Very friendly will come here again when I need there services.
Very helpful and friendly person working the desk.
Nothig, Very courtious thank you
keep up the exc. work.
Good service
Open store at a reasonable hour on Saturday, and when an Uhaul Ustore employee opens for you let it be known. Told I couldn't pick up till 10 on Saturday only to find out the gal was there and open at 8:30. No excuse or apology for the missed communication.
1.) The truck radio had tons of static and almost unlistenable. 2.) A backup camera is almost an expectation these days, especially on a much larger vehicle tgan most people are accustomed to.
nothing experience was great
Was just hoping to pick up a trailer closer to home but that is how it goes sometimes.
Pick up trailer with a flat tire. Had to return to the location & wait for someone to come and change the tire . Trailer should have been checked before hand. They had plenty of time to do so before we picked it up.
Martina was very nice. She was knowledgeable, courteous and helpful. We had absolutely no issues! Thank you very much.
Very friendly and helpful lady at the desk
The truck I ordered wasn't available and the facility provided me the next size larger truck free of charge, which was great as it allowed me to move all my items in one trip.
I always get great service at U store South Lyon.
Drop off through your smart phone process easy and efficient!
I have rented from U-Haul before, and this location was great. My only suggestion would be that you make some sort of email notification that says how to return the equipment. Especially if you do remote pickup, and you reset the code dial, there's no way that I'm aware of to get that code back without calling uhaul (unless you have an impeccable memory)
The transmission on the vehicle I rented seems to be slipping. It was loud when switching gears and the vehicle jerks when switching gears. Recommend someone take a look at that.
Trailer was clean but we transported furniture during a rainstorm and it leaked. Our furniture was wet and a mattrice and box springs got soaked. Hopefully we can salvage them. Feel do to these problems there should be no charge at least for renting such old - non maintained equipment. Considering other options.
Excellent person running the location. She was especially helpful and made the overall experience great.
Nothing
The lady working the store was great. Lot of people you deal with now a days are just rude she was a pleasure to work with.
No improvements needed. The woman working the desk at pick and same for the drop off was excellent and one of the nicest people I've ever dealt with!
Staff was excellent and very helpful. Highly recommended
I didn't get her name, but the person who helped me was friendly and knowledgeable about the trailer I rented. She paid particular attention to safety as she double checked the hitch twice to make sure it was secure. I dropped the trailer off after hours and everything worked just as she said it would.
We rented the truck online from Waterford Twp but the day we were to pick it up, we were diverted to another office in South Lyon. That change added 60 extra miles that we had to pay for.. really disappointing.
Service was very professional, prompt, and friendly. No hassle pick-up and drop-off.
