Customer Reviews for Vans 76 Gas Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vans 76 Gas Station

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Harold F. on

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Excellent service from Ebony! Equipment was recently returned before my rental, so no time to prep it ahead. Appreciated having the usage nonetheless! Kenny very helpful upon my return, too.

David G. on

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Richard Z. on

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Customer did not leave a comment.

Christopher H. on

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Tell them NOT to use U-Haul. If they do, call ahead and spend a ton of time making sure what you planned for is actually there. Not only did my location not have my equipment, they were robbed of both equipment and gasoline. My truck had less than 1/4 tank of gas.

Andrew J. on

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Customer did not leave a comment.

Stephanie H. on

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Back of truck had moving blankets all over. Was almost charged for more miles than I used. I had to call customer service for help. I was almost charged for 21 more miles than I actually used.

Lewis R M. on

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First problem was with the U-Haul website. It told me to go to an address that did not have my reservation so we had to waste time getting to the correct place for the truck. As for the truck, the housing around the key was broken so the only way the truck key could work was by using a pair of pliers to turn the key.

Robert C. on

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cassie S. on

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Kevin S. on

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I had a 5pm pick up appointment, and here was no Uhaul employee. The Gas station attendant, Tre Michael was awesome. He saved the entire experience and he's not your employee. First, you changed locations on me 2 days before my rental making it delightfully inconvenient to pick up. Second I had to deal with your horrible internet check in, dropped the first time and the second attempt I was rejected for because my "photo could not be verified." I'm a preferred repeat customer, how do you treat new customers? Then, once TM had done your job by checking me in and calling 4 of 5 Uhaul employees for assistance, the key could not be found. It took over 45 minutes for all this BS to happen so I left frustrated and tired - no way to be driving a big old moving truck through town, now is it? The truck was great, the Uhaul service lousy, the worst ever. Granted I've used you guys maybe 6 times in 30 years, but service had NEVER been an issue before

Ian M. on

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I’d give it a qualified recommendation. The employees care about doing a good job and helping their customers, but they don’t have enough support. For example they don’t have a phone answering system or voicemail. The lone employee I saw seemed busy enough that he could use a coworker. This delayed my rental by about 30 minutes. In general I’d recommend that people go to a different uhaul.

Chris L. on

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Give every customer the lockbox code or be there when you say you will be there so the customer doesn’t have to put their keys in the lockbox once someone else who was told the code arrives. We wasted an hour waiting for someone.

ADRIENNE H. on

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Mark B. on

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I didn't know the truck needed to be swept out before returning it. The attendant kindly offered me the option to use their broom to sweep it out or pay a cleaning fee. No-brainer, I swept it out myself. Nice service.

Philip S. on

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Customer did not leave a comment.

Dave T. on

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Not charge fir a cleaning fee when it was as clean as when I picked it up...charging a fee for after hr drop iff when I did all the work; took pictures and uploaded...other locations have not charged $35 extra. In addition I filled the tamk w an 1\8th of a tank more than I took it.

Brad K. on

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Mary T. on

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Benjamin Y. on

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The pickup truck had a problem with it. If you had to Mack a quick stop an intersection it would die and make me start it.

Ronald J. on

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John W. on

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Ben was very helpful and knowledgeable.

Erin C. on

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Improve customer service by opening on time and completing the rental process in a more timely manner.

Basimise M. on

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Get yourself together. Y’all thought I stole a whole cargo van.

michael P. on

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I don't know everything went well

Jamie V. on

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Unprofessional Disorganized Disrespectful Belittling Questionable business tactics

Madalynn S. on

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Perfect the way it always is

Erin B. on

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Did not check the vehicle in until two days after the return so I had to get the extra charges reversed.

Suzanne O. on

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Server was down when I went in to get Truck. Caused a 5 hour delay in our moving start time.

Brittney L. on

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I was charged $25 for moving pads and dollies that I did not ask for or receive. I have tried to get the charges removed and have received no response. I haven’t made it back into the location yet, but will continue to pursue a refund.

Kellie C. on

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Edward C. on

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Slow service.Crammed. No parking. OVERCHARGED: 1- 10.00 for Pads and Dolly. Didn't want, didn't use, specified that on my order. 2- 13.+ I was told, and given a print out, that showed how many gallons of gas to get back to 3/8. It said 5 gallons. I put in 5 gallons, but they had taken the keys so I couldn't check the gas gauge. Bill comes back with 13+ gas charge. UHaul, your business practices are unethical and I will remember them the next time I consider a truck.

Tyler S. on

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Customer did not leave a comment.

Brianna W. on

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Uhaul’s entire system was down so they couldn’t officially check me back in. Then I was charged $13.50 for gas later even though I filled it up back to the level when I checked it out. Just under 1/2 a tank. The entire uhaul rental experience was just awful.

Katrina S. on

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Needs better signage - it wasn't clear where to return the truck as cars were blocking the equipment return driveway. The Uhaul employee wasn't in the office even though it was during business hours, so we weren't able to finalize the equipment eturn in person. It was annoying having to call to correct a billing error.

joseph C. on

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There was an extra 248$ rental tax the was never mentioned on the original Uhaul contract. It’s very upsetting to get an extras rental tax charge and the gentleman working the counter at the 76 told me 200$ was a hold amount and it would be refunded. It was a lie.

Robert R. on

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Customer did not leave a comment.