First I booked a 15ft truck to move, 2 days before I get told there are no trucks that size or bigger so I have to take the 10ft truck.. no worries I can do that. Then they try to charge me for the bigger truck and when calling, the person I spoke to was rude. I had to call back to talk to someone else before they fixed it. When we picked it up there was garbage inside left from other people. At drop off the location was supposed to be open for return and it was locked up. I did the check out online like it said, and submitted pictures of everything. They try to charge me again for 18$ in fuel. The fuel was at 7/16 tank when I got it and I returned it with half a tank. I also submitted photo proof 3 separate times and they are still arguing that the tank was only at 3/8 when i returned it. The team that reviews the charges emailed me and the typing is unprofessional, half the sentences do not make sense and are filled with typos. They will not drop the bogus fuel charge even after having proof of where the gas was when I left there. I do not recommend them unless you want to waste your money and pay for fake charges.
JESSICA A
A&J Tires And Mufflers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fredericton, NB E3A8H5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Friendlier intake. Smiles are good!!
BONNIE TFacility tidyness
BRIAN CThe cargo door lock didn't work.
LUCAS SYour system is the biggest issue … when I booked .. It was all good…. When I got to the location the system was down and there was no way to get my truck … I had to wait until 16:00 hrs and there for had to stay another night and travel home in a snow and rain storm
THOMAS J