The car itself was perfect, but I didn’t get the dolly I had reserved, and no one informed me about this until I picked up the vehicle. This was very frustrating and left me without an essential item for my move.
Ata S
Tag and Title Boutique
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arlington, VA 22201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I have never had a worse experience in my entire life after renting 50 + U-Haul vehicles in the last 25 years in 10 states. This location does not have any staff or an office or signage. If you are lucky there is a truck outside to mark the location. You must be there the minute your reservation is; no earlier and no later. Our reservation was for noon but they close at noon; no one there to help and the app wouldn’t let us access the truck. Thank goodness for the lovely lady on the 833 number provided who helped us gain access. They need to close this location since there is no on site customer service and we were in a panic over getting the truck; took 45 minutes to arrange. Would much rather deal with a location that has customer service available.
Mark GGet the check in process to work on the app. I received no code for the lock box and had to call the number. Also when returning, I hit the returning button and nothing happened. I had to call for that too. The woman was great and got me going. The app interaction was very challenging. The vehicle was great!
Thomas VI had a good experience with picking up my vehicle from this location. The only downside is that they did not have a hand truck available even though I reserved one. It would be helpful to know if a location is out of stock on certain equipment so I can plan reservations better.
John FTruck should be checked for trash and boxes before renting out to the next customer. The truck was filled with boxes and leftover trash when we opened it to start loading things for moving, and it took up 1/3-1/2 of the truck. This was unacceptable.
Kellen L