Had to pay $100 deposit and still waiting for my money back. The vehicle had a leak in the roof
ZACHARY H
Esso Oakland Foods
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland, ON N0E1L0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Staff had no idea how to deal with a u haul pick up. Lied repeatly about who to contact and not having that contact but when I went in there after about an hour of waiting all of a sudden they had his number. Was told I could pick up early if I got there before time I listed. Was told by staff they had no idea how to do it. One employee said this is why I don't deal with u haul. Was told I had to wait an hour for someone named jack to show up and he never did. Claimed they had keys but when I went back in because I was having issues with the combo lock another lady pulled a set of u haul keys off the shelf.. not a good experience with this location. Staff need to be trained properly as well as trained better on how to deal with customers who come in for a u haul pick up appropriately
Bonnie SU haul, You guys suck. You gave me a broken truck and said you would give me 50% of my money back. This is from your district service rep Sam cell #519 614 4183. I called well in advance for rental of 26ft truck from your head office. There was no truck there when I arrived because your booking was off by a month. The representative said there would be no charge for extra mileage and then you charged me for it anyways. Overall very poorly run company full of lies and false promises. Wouldn’t recommend this nightmare to anyone!! Absolutely brutal rip off artists.
Brad WI lost a lot of time and money in this rental. It was a complete mess from the original location not being able to provide access to the truck to the delayed and down sizing of the truck. The worst ever and now I have to pay to U-Haul for messing up my move!!!
BAHAEE KWhen I was ordering the truck the person from uhaul got my Gmail account wrong Person behind counter no help at esso said there was nothing he could do to help fill out the app told me to call someone to help Site has very poor internet service unable to connect to wi fi to complete uhaul app & was told no app no truck& Call someone who can help that he was unable to help Had to call family member from Brantford to come & drive around until we got wi fi service to fill out app This took approximately 1 hour Once the app was filled out I was told the truck had a quarter tank of gas in it turned out it was only an eighth of a tank & had no choice but to fill the tank at Esso Again person at Esso said there was nothing he could do "I can't change the info on the computer " This person did not want to help & didn't care if the truck was rented or not We are in a pandemic & the truck had coffee stains on the console & cloths strewn around the cargo area
scott l