The truck was not clean. I reeked of marijuana and was filthy with stuff spilled on the console. I took it through the car wash before returning it because it was so dirty and cleaned up the interior. I still wash charged the full amount which didn't seem reasonable!JENNIFER JAYNE S.
Moving Truck Rental in Portland, OR at Vans 76 Gas Station
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Portland, OR 97211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
the application would cut out if left on a step too long. I was afraid that I would not be able to finish my pickup and drop off with this situation. Please look into maintaining an active page through the app when people have to walk to get to the keys when they are not near the vehicle. Do a better job of rating the amount of fuel used or allow people to refuel the vehicle themselves to the previous amount and provide a receipt for proof of purchase. I had calculated about 15 miles needed for my move. I was charged $26 dollars and change for fuel costs and had the issue with the page not holding location again while trying to check the vehicle in after use. The app is in severe need of an overhaul so that it will not lose a customer's location during check-in or check-out and the options for fuel rather than getting reamed cost-wise at your desired fuel rate while sing the no contact app for pickup and drop off.Eric R.
WTFVICTORIA LEIGH B.
We did not receive the blankets and additional items we requested.Jarrod A.
The uhaul was not swept out from the previous person and they used furniture pads that were all unfolded in the attic area so we had to put them in the front seat to use the attic space. Tried calling the location with no answer.Whitney L.
I believe the U-Haul experience was A-OK. The downside is that moving a truck full of furniture can be hard on an old guy ... but that has nothing to do with the equipment & service provided by U-Haul. Thank you!!JAMES H.
Space not pleasant but staff was excellentAIDEN B.
The employee is top notch. Helpful and positive attitude.JEFFREY H.
Took far too long to get keys. Did not receive a dolly. Workers at gas station were rudeMikkel H.
The saleman at the front desk was awesome. He took pride in his job and in himself. It made the experience better.Gregg R.
Overall, my experience with trying to get a trailer, and them a vehicle, to move furniture donated to my non-profit, was awful. From my first encounter where I found out that the item I reserved wasn't there and the counter person could clearly not care less, to the ridiculous hoops one needed to jump through to use the mobile check in - really. my passport and business lease? And the wait times to get through to a representative were over 30 minutes, at which point I just hung up. Disappointed on all counts.IAN M.
Stores should have well train clerks to handle U haul customers. I had to go to another location.ANTOINETTE W.
You're customer service rep made false charges on my card that need to be immediately rectified, or I'll have to call my bank to dispute fraudulent charges.CODY JAMES C.
The vehicle had low tire warning light on. The gas light was also on. Had to go out of my way immediately to put gas in it and then find some place to put air in the tire. A total pain. It's nearly impossible to contact anybody. I sat on hold for 45 minutes.Emily S.
I returned the truck after hours. Parking was limited in the crowded lot. Not the best area of town. Personnel was somewhat helpful. Consumers do not have much choice over location with UHaul, so I don't feel that my recommendation matters much.ALISON A.
I love coming to this location. The staff is extremely knowledgeable very friendly and courteous. I would definitely recommend this locationSarina P.
The whole log-in experience took too much time.Elizabeth T.
Tried to rip me on gas, didn't reverse the $47 charge until I called 3 times. Worst experience with a business I've had in years.Christopher P.
The uhual app sucked, waste of time. Cant take a pic bc won't access camera. 6 mos ago I told you the same thing and still haven't fix it. How hard is it to fix this the app. Waste of time not helpful at all actually cause me to waste my time. If anyone else to use I wouldJONATHAN MEYER B.
1. I selected the 24/7 mobile option when placing my reservation, but when I arrived at the reservation time the system sent an error that my '24/7 pick up would require hand delivery and the location is not yet open.' According to the local scheduler this was because the location didn't have their system online for some reason. 2. When i returned to the location during open hours, the online reservation system finally was accessible (maybe the operator leaves it off on purpose when he's closed?) , but I had many problems with it due to lack of clear instructions (eg that an alternate contact can't be someone already on the reservation, that including a contact number will prompt a phone call to the person so they should be ready to receive the call, what 'lease agreement' was meant to refer to, etc) The system was also super buggy - once i got the error that an alternate contact can't be someone on the reservation, the system would not let me 'clear' and enter another name, so I had to start completely over 3. I have been billed for dollies I did not use and were not provided. One dolly was affixed to the truck with a zip tie, which is still in place as proof I did not use it. There was not a second dolly in the truck. 4. The operator seemed understaffed - at least 10 parties were waiting to pick up their truck when I arrived at their opening time, and with only one person to run keys, equipment, or manually process reservations, it was very inefficient. My reservation started two full hours later than I had requested it.Laura F.
My son reserved a U haul truck, but for there wasn't one made on when we arrived. A bigger truck was comp'd in its place.JAMES PATRICK W.
?WILEY RUTH T.
Eh, just a major delay in getting my truck.Paul J.
Asking me to phone a friend for verification once I got to the location was traumatic. I had to stand out of a gas station in a poor neighborhood where multiple men verbally abused me all because I had to spend fifteen minutes on the phone trying to find someone available to verify my identity. I took an Uber to this location so that my car wouldn't remain there and the attendant led to to believe I would not have any options if I didn't find a friend for Uhaul to call. In all of my years of using Uhaul this will be my last time. I was demeaned by the attendant for â€˜not having any friends.' I've been an independent person all of my life and enjoyed the fact that I could move myself on my own. Goodbye! I will not use your services again and will just pay the extra money for a professional moving service. Perhaps I will be respected then. Also I was charged for some blankets and a dolly I did not order or use.JENNIFER LYNN T.
This location billed us for an erroneous charge, even though the truck was checked in. The employee failed to complete and a day later this location charged a late fee. The phone number they list does not work and the mailbox is full...there was no way to contact this location and I have been on hold for UHaul customer service for 60 minutes. I would never us Uhaul again.Michael D.