Something was not completed at this pick up location and my reservation ended up being canceled after I picked up the truck. There was a bandanna tied around the passenger windshield wiper and when it started raining the bandanna came loose and the wiper did not clean the window. When I spent a few hours on the phone the morning I wanted to return the truck they told me that the issue with the wiper had been reported and no one fixed it. This was a horrible experience with uhaul. I spent hours on the phone so I could drop off the truck. and I drove a truck a long way without even having a contract or reservation for it.
Moving Truck Rental in Richmond, VA at Farmers Auto LLC
Moving to or from Richmond, VA 23222? Get FREE truck rental rate quotes at Farmers Auto LLC.
Get FREE moving truck, pickup truck and cargo van rental quotes at Farmers Auto LLC
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, VA.
Cargo vans and pickup truck rentals in Richmond, VA
U-Haul cargo van rentals and pickup trucks in Richmond, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, VA 23222. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I was not given clear instructions on how to properly do the return from my mobile device, and on the location found it very hard to find so I was not able to do. The location processed the miles wrong and ended up charging me almost $300. I left them a message and no one called me back. I spent 25 minutes on the phone with U-Haul, the woman told me that records show that amount has been refunded (which was never communicated to me) - however that has not been posted to my bank account yet. Overall my experience with U-Haul up to this point had been very favorable, but this return situation has left a very bad taste in my mouth.
Mr. Roy and Mr. James was very helpful and explained everything to me. The pick up and return process was very easy. Thank you so very much.
Tiny little run down garage off the beaten path. If you have any issues with picking up your rental, DO NOT go here. We were supposed to pick up our vehicle somewhere else and our reservation was changed to this place with no notice.
It took three days to get them to submit the return ( returned it the day after I rented it, a Sunday) and it wasn't logged in until Wednesday morning.
The truck was very clean and smelled great
I was over charged and spoke with a representative 4 different times referencing the fact i NEVER received the equipment i paid for. I needed to extend my truck rental by 4 hours, might I add I rented the truck at 7 am at a price of $19.95 a day and just needed to return it at 4 instead of 12 due to the fact there was no equipment that i paid for, and was overcharged for that also. Will NEVER use uhaul again, especially when the last customer service representative - Barbara - that i spoke with ensured me this wouldn't happen. Disappointed is a understatement.
I thought it was a little pricey. I rented a 16 ft truck for a little over $100 more.
was closed when we returned the trailer so did not interact with anyone.
No one was present during normal office hours or available by phone number listed. I dropped the truck off and the receiving location did not check in the truck on time. I was subsequently charged an extra $40 which I will be disputing.
I rented a 5x8 trailer with no rental insurance. When I received my final bill I was charged $8.00 for insurance that I should not have been charged.
The young lady that I spoke with is always nice and professional which is another reason I decided to go back to that location
Ms. Farmer was EXCELLENT!. She provided me with information that I needed. She was extremely helpful. Great disposition. Very accommodating to my needs at such a short notice. I would recommend her location to any friends and family. She eased the stress associated with the for a rental. Thank You.
I USED UHAUL BEFORE BUT I FELT OVERCHARGED WITH THIS LOCATION. I RENTED A $19.99 TRUCK TO GO FROM NORTHSIDE TO FAR SOUTHSIDE, I PAID 125.00 - THE MOST I HAVE EVER PAID! I HAVE RENTED TRUCKS TO MOVE, MADE NUMEROUS TRIPS AND DID NOT PAY THIS MUCH. I NEVER ASKED FOR EXTRA INSURANCE AS I HAVE CAR INSURANCE; WE RETURNED A CLEAN, UNDAMAGED TRUCK AND REPLACED GAS USED AND STILL WAS CHARGED TOO MUCH. I WILL NEVER USE THAT LOCATION AGAIN AND WILL NOT RECOMMEND IT.
The young lady who helped us Latoya was just SUPER HELPFUL!! and just very customer service orientied. I had to go out of my way to get this truck, but am actually THANKFUL that the Mechanicsville location was booked up. Latoya really was helpful and went over everything step by step and I just cannot say enough good things about her. I am a Real Estate Agent and know all about customer service. So, Latoya's postive, helpful and upbeat attitude was very appreciated!!!! Thank you for these people
I loved the friendly customer service at Farmers Auto LLC! Thanks for your service. I will be sure to send friends, family and coworkers here. Cheryl
Truck had a leak in the roof and my items was damaged and this information was not told to me
Customer service was great!!
great service ,great to deal with
Great friendly folks who represent U-haul well.
this site needs customer service training - called for itemized information and the office help hung up the telephone on me, charges added that were not told to me beforehand. never again
Somewhat inconvenient for our request for pickup in Hanover. However truck was excellent, but a little bigger than what we needed -
Friendly, helpful service. Relatively quick (using the early check-in). Small, not a lot of equipment, but I would use it again.
The trailer I rented did not have a jack on it. It was impossible to lift up the trailer tongue to put it on trailer hitch when the trailer was loaded. Lifting the trailer tongue took 3 men and injured 2 of them by pulling muscles in their backs! I had to go to Advance Auto and buy a hand jack so that I could remove the trailer from the vehicle. Also, the right side brake and turn lights did not work. I want a refund!
Very sweet and helpful