Customer did not leave a comment.Vernon P.
Customer Reviews for All American Sinclair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kristina M.
Customer did not leave a comment.Trevor B.
The lady was very helpful and understanding. For a dealer location it was al in a convenient location.Billy S.
Customer did not leave a comment.EDDIE P.
Ali was helpful and kind. Quickly helped us with what we need, I would be happy to go use this service againDaniel A.
Vehicle was clean and ran like a charm.STEPHEN A.
The attendee was very kind and accommodating. Excellent service and clean vehicle.zak E.
This was the worst uhaul experience I have ever encountered. The lady assisting us this morning was unprofessional, unorganized and provided awful customer service. Every time a gas station customer walked up she would stop in the middle of helping us to check them out, this happened over 5 times. She stopped so many times that she had to start over. We were there for over 30 minutes which is ridiculous. When we finally got the uhaul it was super dirty in the back with a bunch of broken glass. Would definitely avoid this location at all costs, don't waste your time, they are a joke.Brandon L.
Customer did not leave a comment.TAYLOR F.
Customer did not leave a comment.TONIA B.
Two hundred for a 1 day rental is @#$& outrageous. The truck had a tire that kept going flat yet the staff had me take it knowing it had issues. I use to rely on Uhaul for my moving but I can see they don't care about the customer. $1,19 per mile, at that rate hire someone to drive it for me. Sorry I will never use uhaul ever again.Steve H.
Horrible, unorganized experience.Beth H.
Customer did not leave a comment.Justin N.
best customer service. recommend to everyone that looking for the best servis.SAMUEL S.
Customer did not leave a comment.ERIN MORRISON K.
Customer did not leave a comment.CHRISTOPHER C.
Well they told me they had to charge me a minimum of 90 miles so brought the price to $119 and I still have not gotten my money back even though they told me it would be back on my card as soon as they got the truck back also the main guy was not there to receive the truck and the employee was completely ignorant on how they do uhaul rentals.Mercedes L.
Customer did not leave a comment.Shawn D.
Clean uhaul better running truck and better customer serviceKIMBRA S.
I've always rented my uhaul from Westview automotive. I've always had a top notch experience there. The Sinclair station pickup was the worst. She made up all her own rules, following none of the uhaul rules, and nothing like anything posted on your site. The truck was snow covered with no brush. The mileage listed on the paperwork was incorrect by 2 miles to actual. The gas was incorrect according to paperwork. We didn't walk the truck to make sure there was no damage. The cash deposit was 200.00 instead of 100.00. She estimated my miles at 50 instead of asking how many miles I estimated. The whole experience was aggravating and started my move off badly. The only good thing I can say was when I returned it way earlier than i thought I would that lady was very kind. Otherwise I would NEVER recommend that spot to rent from and will never do it again. They should NOT be a part of uhaul.Christina D.
Everything was Fast and friendlyMiguel R.
Customer did not leave a comment.SHARON L.
It would have been nice to know that a dollie was not available at this location.Ross J.
I didn't catch his name but the guy who helped us was very friendly and efficient. Will be coming back again this weekend to finish our move.ROSELLE R.
Both Ali and Cory we're both friendly and quick on their feet to get my check in completedâ€¦ They came right out check the mileage did a walk around of the truck, inspected the return of my utility dolly, refrigerator dolly and floor dolly & 60 blanketsreturnedâ€¦ Their location and drop off is very convenient and the staff was very friendlyâ€¦ I recommend using U haul on Huron!!John L.
OVERALL THE SERVICE WAS OK.. THE TRUCK WAS CLEAN BUT WHEN I RETURN AND RECIEVED MY RECIEPT I NOTICED THAT I WAS CHARGED FOR EXTRA MILES THAT I DID NOT USE AND WAS CHARGED $38.00 FOR HIGH MILAGE WHICH I HAD ONLY DROVE 14 MILES AND THE RECEIPT SAID I DROVE 35 WHICH WAS INCORRECT. FOR FUTURES CUSTOMERS MAKE SURE THAT YOU TAKE A PHOTO THE MILAGE BEFORE DRIVE AWAY AND WHEN RETURN THE TRUCK YOU DON'T GET OVER CHARGED.Leona D.
When I got to this location to pick up the truck, the individual on duty didn't really know how to perform the transaction. The person that usually does it wasn't there, it took over a half hour for me to get out of there. Windshield on the truck was so dirty you could hardly see out. However the truck itself worked fine had no issues. This is the second time in a month I have had problems with pickup, the time before I had to go to another location because the truck was not at the location I reserved it at. It cost me about an extra hour which is a lot when you've got people waiting around to help you.james D.
Customer did not leave a comment.Cam Yen L.
Customer did not leave a comment.Tony S.
I was charged more money than what I was told I would be. And they can't say it was for gas cause I have the receipt where I put gas before returning it. I will never rent these trucks again.Tammy S.
Great job. Would rent at this location all the timeCarol H.
Customer did not leave a comment.sterling S.
Booked online, even went so far as checking in online, still had to take 10-15 minutes talking to the U-Haul people and giving them credit card info and my address and phone number the day of. Very annoying.Michael M.
Customer did not leave a comment.Jeremy W.
Customer did not leave a comment.Michael M.
This location was amazing. I had no idea how clean and safe the inside and outside of the store was, and I sure was shocked. The customer service excellent as well. Definitely will buy uhaul's from here again!Steven G.
While All American Sinclair appears very unassuming, their customer service was outstanding and courteous. Cory not only took good care of me and setting up my rental, but was more than accommodating by letting me bump my time back not once, but TWICE, without batting an eye...I was having a bad day. Later, I locked my keys in my car at All American. I asked for help and Tony, who took over the next shift, was awesome and pointed me in the right direction to the fire dept. next door, to help get my keys out...again, I was having a really bad day. I was also worried I was going to go over my rented time. Tony assured me, that as long as I have it back by 9pm, no worries. Which was more than ample time for me to unload into my new apartment and return the truck. All American Sinclair exceeded my expectations for such a small place. Great service, super helpful and very friendly. I would highly recommend.Travis W.
My online reservation was a bit screwed up but Cody, the one at the counter was knowledgeable and professional. He got us taken care of and on the road with a minimum of delay or hassle. Thank you Cody!Sara B.
this location was amazing! honestly, i was quite worried to rent a uhaul instead of hiring movers, but this dealer made it so easy for us. i'm very happy with their work! absolutely recommend this dealer if you want fast and safe customer service.fRANK F.
This was a very satisfying experience. I would especially like to give a thumbs up to Ali . He was very helpful and friendly.JOHN M.
Ali is the best. Runs his business like a family. Would recommend to everyone.Jorge V.
Excellent service and the people were very friendly and professional. I have already recommended them to a friend of mine.Gary R.
Best customer service experience and most definitely I doReferral too everyone special thanks to Ali I believe he's the OwnerAnd congratulation to U-Haul For having this kind employeeVelma G.
Customer did not leave a comment.Andrew D.
Customer did not leave a comment.Samuel H.
I was late for a couple hours to return but Ali He was Nice enough after I explain to him what was the raisin not even He didn't charge me Any late drop he was So kind reopen the store and returned in my truckHannah K.
Customer did not leave a comment.Kim M.
Customer did not leave a comment.Daniel M.
I had left my brand new 1100 phone in the truck and one of the workers retrieved it and the owner called my secondary number to return it. They're such honest workers and I'm so glad to have had rented a truck from them.robert C.
Customer did not leave a comment.Angela S.
Customer did not leave a comment.nicole S.
Computer didn't work well, so in order not to be hours we needed to fill out the information from the other side of the counter. I felt very uncomfortable because of the surroundings.lois C.
Customer did not leave a comment.Leona D.
So convenience and best customer service Plus easy to fill up the gas for sure I recommend all my friend and neighbor Ali Deserve to get the raiseVickie V.
Customer did not leave a comment.Ginger D.
The POS did not accept my card so I had to withdraw cash. They told me I would get a refund at the store upon return of the equipment.john P.
Customer did not leave a comment.cesar S.
There was a lot of miscommunication regarding this location and UHaul. We were scheduled for a truck at 5:30 and didn't get the keys until 6:30pm. UHaul also called to "confirm" the pickup, but when they asked for my info, they just hung up, and after that our reservation disappeared from the system for more than 20 minutes. It was an absolute cluster getting the contract. Would not recommendJoshua H.
I am using U-Haul for the last five years but this one best Service and experience I mean best of the best and I do recommend for everyoneAlyxandria L.
Nothing thank you.Ramona C.
Customer did not leave a comment.Ariel B.
THANK YOU SO MUCH TONY FOR ALL YOUR HELP AND UNDERSTANDING! OUTSTANDING CUSTOMER SERVICE. IF I MOVE AGAIN I KNOW WHERE I WILL BE COMING BACK ??Santanna O.
This location especially Lisa was an excellent person to work with.ARLENE A.
Do NOT rent from this location. I was charged TWICE for one rental fraudulently. When I arrived to pickup the truck, the dealer walked me through the rental agreement and said I would have to redwood the card I used to hold the truck. I provided the woman with my card, to which she replied â€œit's easier for me if I just click â€˜customer card not present' so I don't have to type in all the numbers.â€ I was okay with the arrangement, until I realized that it appears that the dealer used this method to double charge me for a single rental. I contested the charge with my bank, to which the dealer provided fraudulent documents stating I rented two units, despite the fact that I have a receipt and reservation email proving I only ordered one truck for one day.Ashley B.
Super convenient and they had the best customer service. I will definitely recommend this location to people I know.Morgan P.
Customer did not leave a comment.Stephanie S.
Their service was efficient. They have a really clean and safe store that cares for their customers. Luckily their dealership was open unlike other stores or Uhaul dealerships due to the Coronavirus. They deserve a very special thank you!Stacy H.
You'll need fast and friendly service ask for AliJoseph L.
Thank you U-Haul you're made my moving so easy especially thanks For this locationChelsea G.
Customer did not leave a comment.tony O.
Customer did not leave a comment.Vanessa M.
Customer did not leave a comment.Nick G.
Customer did not leave a comment.KYLE S.
Customer did not leave a comment.Marybel M.
Best customer serviceHenry S.
jest keep good work.john B.
Customer did not leave a comment.Omar A.
Customer did not leave a comment.Barbara E.
Customer did not leave a comment.Robert B.
Excellent location! Ali (the owner I believe) was so kind! He even offered us gloves and hand sanitizer due to the recent outbreak of coronavirus! This would've been the first time I had ever been treated so well when reserving a uhaul. Would recommend to everyone looking for fast and efficient service.Sarah M.
Excellent customer service. Efficient working. Ali was very fast.afshin P.
such an amazing location with great employees! Ali was the person that helped us and he really got the job done fast and efficiently. He really cares about the northglenn community and he put everyone before himself! I will be going back!KATHY W.
Such a friendly place! the employee really dispatched my truck really fast! He was very kind and he made hilarious jokes. I recommend going to this dealership if you need to move things. fast and easy service.josh S.
Customer did not leave a comment.Jessica S.
Best experience I recommend to everybody needs the rent a truck Ask for LisaRuiz H.
Best customer service. I recommend for everyone planning on moving/move items to come here.BRANDI M.
Customer did not leave a comment.Marco S.
Customer did not leave a comment.Shane M.
Customer did not leave a comment.Nicole G.
Customer did not leave a comment.Lindsey T.
The lady, Lisa who rented me the truck, told me the wrong info which lead me to get way overcharged, then on top of it, she keeps trying to charge me again for what I already paid for! I will be calling Uhauls customer service department today. I will never rent another uhaul from a gas station attendant.Alexandria T.
Customer did not leave a comment.Dixie H.
The lady didn't have the Uhaul system Even running. My reservation was for 10:30 and it took over a hour for her to get me checked it. The trailer was hooked to a moving truck she didn't know how to unhook it or hook it up to my truck. She didn't do anything! She didn't even check the trailer or lights. It was the worst experience you could imagine.! It was at a super busy gas station and she couldn't leave the cash register she just made me wait as she checked tons of people out. It was ridiculous.Roy H.
Terrible doesn't even get 1 star, My card got charged 51$ and then Ali called me and told me I still owe money went in and paid the rest in cash which was a total of 93$ Between card and cash and then the uhual is emailing me I owe another 50$. I didn't go that far. PSA: DONT USE THIS LOCATION if you do write down mileage get receipts for everything if you pay in cash or a card don't let him email you a receipt let him print it out for you so you have it because he never emailed me my receiptJennifer B.
Customer did not leave a comment.Sha K.
The personnel on site were not knowledgeable of the product. it was a convenience store. There was only one lady there managing the store, service station and Uhaul. She could not help with the trailer check out, did not know what devices were needed for the lights. I had to call the area manager to send someone to check the trailers safety. It took almost 2.5 hours to get it hooked up and rolling. I am very disappointed in this experience.Keith B.
I was assured they would have an appliance dolly waiting there for me the rope that I had purchased and none of the above was true I ended up having to pay a person to help me get a freezer into the back of the trailer I hurt my back did not get my rope had a very bad experience. Would never go back to the location and I'm really having real high concerns about whether I even wanted to shop at a U-Haul again.Bernard M.
The pick up locations were fine, the actual rental was an expensive nightmare. Made reservations for 26 ft truck pick up in Denver, one month in advance. Drive to WI. 2 days before pickup as we were going to fly out, I called to check something, 800 #. No truck for me!!. They had a 15 ft one was it. Outraged. Tried to check other places but nothing available. Some of my stuff still in Denver storage. Would never use them again.pam F.
Sincere thanks to Lisa who was working the service counter when we arrived. The truck reserved for us was not available due to the previous renters keeping the keys. She tried several things to get us a truck that morning, ultimately with success. That kind of service is very much appreciated and it helped keep our move on schedule.Brett M.