Customer Reviews for Fry Road Self Storage
(U-Haul Neighborhood Dealer)

277 reviews

926 S Fry Rd   Katy, TX 77450

(281) 398-4081

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 4:30 pm

Services at this Location:

Contact Us

(281) 398-4081

926 S Fry Rd
Katy, TX 77450

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Awesomeness!!

AARON O. 
Rating:
5.0

Preregistered online and when I went to pickup the trailer, the process was seamless.

Mitchell I. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
3.0

Truck smelled, asked how to adjust truck mirrors and got no assistance from the elder man who was working at the time of my pickup. This location calls and texts your phone too much; like you're moving I need time to get back to the drop off location and Houston's traffic is insane!

Lameika C. 
Rating:
5.0

The people were friendly Knowledgeable and very efficient I would definitely recommend this location.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

daniel H. 
Rating:
5.0

Excellent customer service

LISA P. 
Rating:
5.0

Customer did not leave a comment.

MEHRDAD G. 
Rating:
5.0

MPG is bad. Got 12 MPG

STEPHEN Z. 
Rating:
5.0

I feel that I had mileage that wasn't used in the one way trip and I should have been credited back on my credit card.

Heidi S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Dalton H. 
Rating:
5.0

Customer did not leave a comment.

Aimee P. 
Rating:
5.0

The only issue: please improve the gas mileage on your truck. I think most likely I drove about 15 miles and I put 5 gallons of gas in the tank. Maybe there was issues with the truck.

ESMAEIL A. 
Rating:
5.0

Customer did not leave a comment.

Valerie H. 
Rating:
4.0

I had a very good experience

John M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Great people at this site, they even call me about the gloves I forgot in the truck.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

JAY S. 
Rating:
5.0

Excelente atención.

ALI G. 
Rating:
4.0

Customer did not leave a comment.

Manzoor Q. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

JAVIER C. 
Rating:
5.0

Customer did not leave a comment.

Cristiano C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

Fry Road Self Storage worked with my changing schedule so many times and they talked to me like I was a favorite customer. I had so many issues trying to get that house closed out and Sara worked with me, she was so helpful!! The entire team there was top notch!

Richard D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Reymundo H. 
Rating:
5.0

Customer did not leave a comment.

JON R. 
Rating:
5.0

Owners are so nice and helpful. It was an easy process, which I wasn't sure could be possible with moving.

Victoria B. 
Rating:
5.0

Nothing with this location. Representative was nice, friendly and efficient. The 24 hour share website is a nightmare however

Dana L. 
Rating:
5.0

Customer did not leave a comment.

Julian R. 
Rating:
5.0

All was fine and clear process

Amir M. 
Rating:
5.0

Customer did not leave a comment.

Carrie T. 
Rating:
5.0

Customer did not leave a comment.

Ilsa P. 
Rating:
3.0

I did the online, and paid online, I still had too wait 30 plus minute just get the truck 🚛 That is unacceptable.. When you did online service, I should have just walk in.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Blanca V. 
Rating:
5.0

Customer did not leave a comment.

MARCO D. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
3.0

The cashier on duty when I checked out the truck told me I needed to return the truck to this same location or I would be charged 150.00 for one way rental. I have given a lot of business to UHall and in the past I always saved gas milage by turning in the truck at the nearest U-HAUL to my destination. I feel I was charged extra gas milage by her telling me I needed to return the truck back to her location Very Disappointed

Dorothy B. 
Rating:
5.0

Customer did not leave a comment.

Alma P. 
Rating:
5.0

Great job

De Antez P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Very professional!!!!

LONNIE R. 
Rating:
5.0

Customer did not leave a comment.

ONILDO S. 
Rating:
5.0

I had a serous problem with checking in after hours with the website. I was able to call the storage place & Sarah came out & helped me check in. She really went above & beyond! Such a courteous & nice lady, she helped on a very stressful day. We need more folk like this.

Jordan O. 
Rating:
5.0

Customer did not leave a comment.

Chinedu A. 
Rating:
5.0

Uhaul truck need servicing bad hydraulics, too noisy, parts falling off.

Sanil K. 
Rating:
5.0

Customer service was above and beyond.

Maribel G. 
Rating:
1.0

Customer did not leave a comment.

Chelsea R. 
Rating:
5.0

Customer did not leave a comment.

Hadi M. 
Rating:
5.0

Everything went well. Fairly high mileage truck, but clean and in good condition.

Bruce T. 
Rating:
5.0

NONE NEEDED THE STAFF WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!

Glynda O. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

kent B. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Felix Edgardo P. 
Rating:
3.0

Prices aren't good. Customer service gave wrong information. Overall, not happy with the service.

JAVON C. 
Rating:
5.0

Very friendly location, easy to check in and out.

Janet C. 
Rating:
5.0

Customer did not leave a comment.

CHESTER MARTIN J C. 
Rating:
5.0

Very nice and accommodating.

Clinton Y. 
Rating:
5.0

Customer did not leave a comment.

Martha R. 
Rating:
5.0

The computer too slow. The card reader sometimes not working

Song L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

Ayokunle O. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth O. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
5.0

Great and easy experience. Will use this location for my next move.

Dalton L. 
Rating:
3.0

The space was small so it was difficult to maneuver the truck out.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

Pete S. 
Rating:
5.0

Customer did not leave a comment.

Adam A. 
Rating:
1.0

I requested a 10 foot truck and confirmed with debit card. Upon arrriving, I was told a 15 foot truck was only available since the 10 ft had some sort of maintenance issue. Both the lady and gentlemen working said it would be the same price as the 10 ft. Upon looking at my receipt this morning, I was charged $29.95 (for the 15 ft) instead of the $19.95 (for the 10 ft). The attendants should do what they say.

KURT G. 
Rating:
4.0

hated the online check in. do not understand why you needed to call references.

Austin H. 
Rating:
5.0

Customer did not leave a comment.

SUSANA S. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Great customer service

sean Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
4.0

Customer did not leave a comment.

WADAH A. 
Rating:
5.0

Customer did not leave a comment.

ANA M L. 
Rating:
4.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Evreting good

jose V. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

Customer did not leave a comment.

Joan A. 
Rating:
5.0

Customer did not leave a comment.

shannon M. 
Rating:
5.0

Very nice and helpful adverts working in the store Friday. Everything went very smoothly. Nice to write a good review, they deserved it.

Carol G. 
Rating:
5.0

Awesome service , quick and friendly.

Khoi T. 
Rating:
4.0

Customer did not leave a comment.

Julian M. 
Rating:
5.0

Easy check in/ out. Equipment was ready and the folks were great to work with.

Ricky L. 
Rating:
5.0

Very helpful and provided exactly what I asked for!

Robin D. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Geary C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
No reviews have been submitted for this location.

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