Customer Reviews for J&J Repair
(U-Haul Neighborhood Dealer)

12 reviews

1375 Saddle Ridge Rd   Laurel, MT 59044

(406) 628-8003

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(406) 628-8003

1375 Saddle Ridge Rd
Laurel, MT 59044

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Contacted me and good comunication

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

Bob V. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE P. 
Rating:
1.0

Showed up and no one was there. Called the number several times with no answer. Finally, I called Uhaul and they got in touch with the regional manager who was able to contact them. After 35 min someone finally showed up. Horrible customer service and horrible experience.

Schafer P. 
Rating:
2.0

I reserved the trailer to pickup at 8am. I arrived a few minutes after 8am. I went to the business door and it said hrs were 9am-5pm. Door was locked and no one there for me to pick up the trailer. Also the website hours on Saturdays says 8am open. Either fix the website and actual open time, or notify the customer before they arrive and have to waste an hour waiting.

RICHARD W. 
Rating:
4.0

Joe was super helpful - they arrived early and stayed late, helped hook up the trailer, and lent me a hitch when mine didn't work for the trailer I was renting. Call and ask for Joe - they're great and were really kind and helpful.

Amanda S. 
Rating:
2.0

On arrival at the location, it was not staffed. A member of the ranch where this uHaul is located knew the phone number for a staff member and was able to call for them to attend, but I had to wait around 15 minutes. The trailer wiring harness did not work and had to be replaced before I left the location. Tires were in poor condition but no other trailers were available. A few hours after pickup, the trailer developed a flat tire and I then had to wait an hour for a tow truck to come replace it. Overall, the worst uHaul experience I have had to date.

Zachary N. 
Rating:
5.0

This Uhaul is co-located with another business. A second employee stopped what he was doing and assisted in getting me all hooked up and checked out. Same employees helped unhook the trailer when I returned it. They were very attentive as to how my experience was, wanting to know if I experienced any issues with the equipment. I have rented in the past, not from them, and my experience has been drop off the equipment and have a nice day.

Eugene F. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Customer did not leave a comment.

YVETTE META P. 
Rating:
2.0

Be more helpful and friendly.

Steven C. 
No reviews have been submitted for this location.

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