Customer did not leave a comment.Murphy M.
Customer Reviews for Pic N Pac
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rosa H.
Customer did not leave a comment.WILLIAM O.
Customer did not leave a comment.RANDALL B.
Customer did not leave a comment.Neil W.
This is not the location I reserved my truck at. It was 19 miles from the reserved pick up location. Despite knowing my reservation for two months, no one offered to bring the Uhaul to the correct location. The extra 38 miles was not ideal.Megan P.
Customer did not leave a comment.Gloria C.
I was overcharged for service, and charge two extra days. U-haul corporation changed the pickup and drop location from the previously agreed upon location. It was a logistical nightmare in which the lack of training at U-haul corporation (phone service) resulted in no one knowing how to do their job.Michael T.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Karen H.
This location for me was out of the way.Stanley W.
Customer did not leave a comment.BETHEL S.
I was treated well by staff. This location was easy to enter & exit with the truck, too. So far I have been satisfied with this rental experience.Kirsten C.
Customer did not leave a comment.Adrienne S.
Customer did not leave a comment.Denis L.
let us know how much tank holds as I turned it in with a lot more gas than I was surspose too.Daniel H.
Customer did not leave a comment.Guy M.
Make it easier to contact your provider of equipment. It was impossible to talk to UHaul about my rental.Kenneth B.
Customer did not leave a comment.Steven M.
All of the trucks at this location did not look well taken care of. Specifically, the truck we rented seemed as though it had little to no transmission fluid and even though it was a 2012 model it seemed MUCH older due to the state of disrepair it was in. Both the ramp and the door were also very hard to close as if the mechanisms were not well lubricated. During the pick up experience the clerk at this location kept moving us to the side so that he could check out customers for the convenience store that this location is adjoined with. It took exponentially longer to get the check in process complete than the other times I have rented a U-Haul truck in the past because of this. Overall, I will not ever return to this location to rent a truck as I would rather pay more for mileage than repeat this experience.Emma S.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.JOHN W.
I just wanted a copy of my contract with the exact amount charged to my account which the employees made very difficult and just referred me to the U-Haul website which I had to then wait on the phone for an extended period of time.Sarah C.
Customer did not leave a comment.Tonia L.
Customer did not leave a comment.Hilary M.
Customer did not leave a comment.Sharoon S.
Location was a convenience store with no support products. I had to go to a Lowes to buy a receiver.Louis F.
Good peopleTammy A.
The staff at the drop off location was friendly and helpful and a welcome change from the shoddy service that I received in trying to pick up my trailer rentalPatrick G.
Everything that was presented to me online, on the phone with customer service and with the owner of my pickup location was wrong. This was the worst experience I have ever had with any company in my entire life. I plan on posting this sentiment on every review site I can find.Mark P.
I was able to rent the truck I needed without a reservation.Ileana G.
As a first time mobile pick up customer it was somewhat confusing. I did the prompts and received a code, but had no instructions that I needed to go into the mobile location to ask for keys with the code given. Next time will be a lot smoother for sure.Chad B.
Customer did not leave a comment.Terry M.
The tank was full. This was very much appreciated. The gentleman at Pic and PAC was very efficient and helpful.David B.
Customer did not leave a comment.Phillip G.
Customer did not leave a comment.rachel C.
Customer did not leave a comment.gail J.
Customer did not leave a comment.Christopher H.
There was no key in the pick-up box!Bryant M.
dropped keys as office was closed.Richard P.
Customer did not leave a comment.BARRETT M.
The store employees here barely spoke a word of English. I finally made them by saying "U-haul", the woman picked up the phone and called someone. She said that help would be here in a minute. I waited for over 20 minutes until a man drove up to me outside and I asked if he was here to help and he said yes. I followed him inside where it took another 20 minutes to get through the paperwork. He followed me back outside but he did not know how to hook up the trailer or connect the electrics. I have a plug receptacle on my truck for trailer lighting and the man said "I no have that here", pointing to my plug receptacle. I had to take apart my truck plug wiring harness and connect directly to the trailer, then connect the trailer to the hitch, compele the electrics, and all of this MYSELF in a pouring rain. I should also mention that I am a disabled veteran and was most certainly expecting a higher level of customer service. ANY customer would have been better than NO customer serice.MATTHEW R.
Customer did not leave a comment.Dawn M.
Customer did not leave a comment.Sara G.
Very helpful made sure we understood the contract expectations. Convenient too.ann E.
Owner was extremely helpful and pulled through for me in a pinch!Daniel K.
We put 25$ in gas to put it on half tank, than they charged me again stating it was not half. Horrible. Never againkirby S.
Customer did not leave a comment.Rachel R.
I tried to explain to the staff that I could not drive form the pickup location to my house to pick up the furniture, drive to furniture drop off location and back to the truck drop off location in 91 miles. He siad there was no way to adjust; however, in Nov 17 the last time I did this the staff asked how many miles it would take and I said 150 and he updated the rental. What changed?Albert P.
We asked for truck in Luray and had to drive 30 milesSteven T.
Customer did not leave a comment.Kalina S.
Customer did not leave a comment.James R.
Customer did not leave a comment.Anthony G.
The person who had to check in was alone and it took almost an hour to get the tow trailer in hitched from the truck as he had to run in every time a customer came to his store.christine S.
Customer did not leave a comment.Rachel G.
Customer did not leave a comment.Rachel G.
Customer did not leave a comment.CHRIS H.
I appreciated everything about the above location. However, we had scheduled to pick up a truck in Harrisonburg and were notified the day before we were to pick up the truck that the location had been changed to an hour away. I would have liked more notice.Daniel H.
This was 45 minutes away from where I reserved the truck. A completely different town and county.Elise W.
Customer did not leave a comment.Kirk D.
The trailer was kinda shot. Straps, ratchets and crank were rusty and in need of oil also a bit muddy. The trailer was just a bit beat up. The gentleman was nice but They did not offer a restroom. When I asked I was told no.Charles H.
Customer did not leave a comment.Thomas S.
We rented uhaul because it was going to rain as we have a truck and trailer already. We load to move stuff it rains and the cab of the truck leaks and has water all over us as was dangerous while driving. I called place where I got it to see if they could give me another truck they said call 800 go uhaul. It took me 2 1/2 hours to reach a person. They tell me they will make a report but nothing they can do and they could not get us another truck. They would report it to escalation and since it was weekend I would not hear back from anyone until Tuesday or Wednesday. You all will refund me some of my money. This is a ridiculous process.Robyn S.
Walked in and the first thing I see is drug paraphernalia being sold. I can definitely say I will not be back to that store. I returned the truck and there was no offer of emailing a confirmation of return. I had to call U-Haul to ask for that. There is just something unnerving about returning a rental vehicle and not getting something that says the vehicle has been returned and is in good condition. I would hate to leave and have someone else damage the vehicle and then blame me. I want an inspection and a written document that confirms the vehicle's condition.Charles C.
Send me a receipt via e-mail before I get one asking to rate u. Or better yet give me a receipt when I pay for the vehicle.doris S.
The building was not marked at all and it was hard to know where to bring the vehicle. Dropped it off at noon and was charged for another day. That didn't seem right as they said to return at noon.connie T.
Very friendly customer service. Easy in and easy out. The only recommendation is that they need a better way to interact with the person checking out/in the rental.Daniel S.
I had set up my rental online to have self pick up at 8 am. When I arrived the online tool said no equipment was set up for me. I called customer service. Took 40 minutes to get the location to have someone to come in. I was told I would get a 50 dollar refund and that didn't happen. After pickup and doing everything online I went to the house and started packing up. Then the agent called and said I had to come all the way back to fill out a contract which in turn added mileage I had to pay for. Very unorganized. Not professional at all.Dennis W.
Customer did not leave a comment.Gordon S.
Negative person, his 8 year so so kid on the computer, I had to wait. No restroom available. Quoted $30 dollars more, then admitted the extra was insurance I had not requestedGlen R.
Customer did not leave a comment.John E.
Customer did not leave a comment.ANNA P.
Customer did not leave a comment.James B.
Customer did not leave a comment.Julee D.
Had to unhitch trailer myself.Mary S.
Customer did not leave a comment.Brian E.
Customer did not leave a comment.Richard G.
This location no longer handles U-Hauls!!! I spent over an hour on the phone with UHaul trying to find a new drop-off site at 9pm! Update your information UHaul!Alexander H.
Dropped uhaul and all blankets and I said it got great gas mileage and leftrick S.
I had requested a dolly. He told me he didn't have one. I was like," but I need one." HE LAUGHED AT ME. Very rude !! Couldn't give a care. Went down the street to Spottswood Storage (?), Chuck was excellent !!Mukanday M.
Customer did not leave a comment.REGINALD J. L.
Customer did not leave a comment.Alexander A.
Customer did not leave a comment.DONALD B.
Sunny and his wife, the proprietors of the store who rent the U-Hauls, were a pleasure to deal with. They were professional, courteous, and enjoyable to talk with. They are excellent representatives of your company.KEVIN L.
Customer did not leave a comment.JOSE G.
Customer did not leave a comment.PAMELA S.
Customer did not leave a comment.Howard W.
Could not find the drop box for Uhaul. I just slid the key under the front door.Jack D.
The place was dirty and the person at the counter not friendly. He did not tell me about extra charges or that he was going to charge my card $300Simone G.
Customer did not leave a comment.Ernest S.
I wouldn't know. I was pleased.Andreanna S.
Uhaul is the most customer unfriendly company for a one way move.They "guarantee" a reservation, but will not tell you the pick up and drop off location. I had to talk to scheduling four times to get a convenient pick up and drop off location. After I picked up the truck they called to give me a drop off location, then sent me a text with a different location. I had to drop off in a totally different zip code. I will never use this company again.Matthew G.
late for the scheduled time and much further than reserved location.Xiao T.
Hell no, I blame uhaul for not vetting their franchises more closely, and having to travel to two different locations from where we made the reservation was asinine. Why did we bother picking a location that was close to the apartment and construction free. Uhaul needs to get a clue and do a much better job in Charlottesville VA.Joshua E.
Fortunately it seems that they will no longer offer Uhaul rentals here and that's a good thing. When I showed up I was turned away and told that they don't do that and had to go to a different location. This was after having already received 2 confirmation phone calls the previous day and having called the location less that 15 minutes before actually arriving to pick it up. After a call to the regional office they resolved the issue and got them to release the one and only truck they had there.EINSTEIN E.
The personal was polite and efficient I wish more vehicles for that location...LYNDON N.
Could have more trucks to choose from. Should have more knowledgable employees.ASHLEY B.
very good attentionLALY W.
Customer did not leave a comment.ORELVIS V.
Customer did not leave a comment.