Customer Reviews for Rainbow Forest Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rainbow Forest Automotive

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Lonnie H. on

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Customer did not leave a comment.

George G. on

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Just a side note, the original drop off place on my rental contract was no longer in business when I got to my destination. I had to research this place myself. Rainbow Forest Automotive was very friendly and accommodating and I would highly recommend them. U-Haul should be up to date on their agents.

Steven D. on

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Dropped truck off after hours

Ryan T. on

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Customer did not leave a comment.

Rachel W. on

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Business owner was very rude, hung up on me several times when I called because I said “pardon” when I couldn’t understand his mumbling. Was not helpful in answering questions either.

Benjamin D. on

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The location itself is a good location right on 460 but the facility is a dump.

billy S. on

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Customer did not leave a comment.

RANDALL B. on

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They would not unhook takedowns for car to auto transport trailer citing insurance issues. I had to crawl under the trailer to unhook safety chains and tire tie downs. Interestingly, when I put the car on the trailer at my origin point, U-Haul staff insisted they hook-up the car to the trailer.

Rebecca D. on

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Send the email confirmation about the dropoff location. I never got it - neither did the drop off place.

Blaine C. on

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This is not a up to date facility and a very old local garage, but the assistance was fine without any delays.

DAVID G. on

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Cab was very dirty. Bed was not clean. I cleaned the bed before return but not cab ,was filthy I did not touch and refuse to pay a cleaning fee for that

David W. on

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We ended up being overcharged as the dealer indicated that we put at least 50 miles on the truck. We did not, as we traveled only from the Town of Troutville to Rainbow Forest. We put about 20 miles on the truck, at the most. My husband indicated that the miles indicated at the onset were incorrect, but we had no proof. From now on, we will take a photo of the mileage and check the mileage listed on the rental agreement before we leave the lot. Live and learn!

DEvi M. on

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Quick and easy process. Super friendly staff. Claen and well mantained vehicles.