Customer Reviews for Sebago Lake Automotive
(U-Haul Neighborhood Dealer)

1,020 reviews

847 Roosevelt Trail   Windham, ME 04062

(207) 892-0741

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(207) 892-0741

847 Roosevelt Trail
Windham, ME 04062

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Justin was THE BEST! He made the process super easy! Thank you! Highly recommend this location!

Barry M. 
Rating:
3.0

Give simple, concise instructions as to how to pick up a truck with the 24/7 service, and fix the App so it gives the correct lock code. Took nearly an hour and two phone calls to do what should have taken 5 minutes.

William B. 
Rating:
5.0

From the time when i walked in, till the time i dropped it back off and left, they were amazing. The benchmark of what you want when renting a Uhaul!

Scott O. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
4.0

Customer did not leave a comment.

bruce J. 
Rating:
5.0

Customer did not leave a comment.

christine W. 
Rating:
5.0

Great experience

MARK C. 
Rating:
5.0

Do nothing. the Man that helped me was great. he treated me like his best friend. he did everything to insure everything went perfectly for me. i will always go back here for my rental needs.

bruce S. 
Rating:
5.0

Thank you!

Rhonda T. 
Rating:
3.0

Customer did not leave a comment.

Anthony Q. 
Rating:
5.0

We had a wonderful experience. Will recommend to our family and friends. Thank you

Roberta O. 
Rating:
4.0

Your app was not working properly during my return and increased the amount of time it took to return.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Shirley H. 
Rating:
5.0

I ordered a appliance dolly and only got a regular one

Cheryl K. 
Rating:
4.0

Improve directions to service desk.

Bruce E. 
Rating:
3.0

Justin was super! Could not get my phone to give location to Uhaul 24/7. Major fail on them and very frustrated customer. CS had me wait 15 minutes just to transfer me to another CS department who's wait time was 20-30 minutes. What a load of hooey!!!

Mark D. 
Rating:
3.0

We did mobile drop off for convenience so I'm satisfied.

Mariana F. 
Rating:
4.0

Service was good and close to home.

Jim C. 
Rating:
1.0

The location was fine but uhaul was awful

Jonathan M. 
Rating:
5.0

The location was great but there was no one there to help so I had to do it online and being over 70 and not friendly with on line stuff it took me 90 minutes, calling another place to speak to someone 4 times (taking up to 10 minutes on hold each time), had to create an account with a password with a picture and then they had to verify the picture by calling someone else. I almost gave up

Jon H. 
Rating:
5.0

Equipment was there and ready to pick up. Got help with the hook-up and was on my way in no time.

James C. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
3.0

Truck was not cleaned snow all over it. Snow all inside of it window was left down.

Clint L. 
Rating:
5.0

Staff was helpful and informative. Process was easy. Would definitely use this location again.

STEPHEN G. 
Rating:
5.0

Date needed was a moving target. Justin was extremely helpful in accommodating me.

roderick C. 
Rating:
5.0

Nothing absolutely great Service and people

BRIAN C. 
Rating:
5.0

Can't improve on perfect customer service from Justin!!

Glenn T. 
Rating:
5.0

great location, great service

MITCHELL W. 
Rating:
5.0

I will use them again

Peter A. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN E. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Don't charge so much for miles for around town give a few free miles.

DEBBIE S. 
Rating:
5.0

Justin was very good Excellent customer service

DORIS R. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

great location, easy access, great service.

KATHERINE W. 
Rating:
5.0

Truck was brand new and in perfect condition :)

OWEN D. 
Rating:
5.0

Very nice and helpful staff Nice truck too

JOSEPH M. 
Rating:
5.0

Easy and exactly what I needed.

Stephen L. 
Rating:
5.0

Cant get any better. They know how great customer works.

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

TOM B. 
Rating:
5.0

Can't think of anything - the entire transaction was seamless! Thanks!

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR D. 
Rating:
5.0

Customer did not leave a comment.

EILEEN E. 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
5.0

Just keep on with what you're doing,

ALFONSO G. 
Rating:
4.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Everything was great during my rental thank you

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
3.0

clean the windows on the truck

ROBERT H. 
Rating:
5.0

The Lady that helped us was wonderful!

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

RALPH T. 
Rating:
3.0

Customer did not leave a comment.

Galen N. 
Rating:
5.0

Customer did not leave a comment.

LILAS B. 
Rating:
3.0

My order was canceled and they never called to confirm. The person in dispatch said they texted and emailed me and they didn't so when I went to pick up the truck they had given it to someone else.

DEBORAH S. 
Rating:
4.0

Customer did not leave a comment.

Micah E. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

COREY M. 
Rating:
4.0

The staff were friendly and helpful, however there was confusion about what kind of equipment would be available when we needed it. Not until the day of moving did we know if we would have what we needed. This was not necessarily the fault of the employees here, but UHaul management needs to work on their reservation logistics to make sure customers have what they reserved weeks prior. The moving blankets we rented were all pretty dirty and this fuzz comes off them and latches onto skin and clothes. It doesn't seem like they get washed very often, if at all. Honestly, for the price of renting the truck, customers should get a few bags of these thrown in for free.

THEODORE M. 
Rating:
5.0

Representative was friendly and efficient. Uhaul truck was easy to operate and perfect size for our move. After hours key drop off worked out great. Overall pleasant experience.

CHERYL Q. 
Rating:
5.0

Customer did not leave a comment.

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

SELINA P. 
Rating:
5.0

Everything was great. I have rented from this location multiple times. Everyone is so helpful and friendly.

JAMES S. 
Rating:
5.0

The Sebago Lake Automotive facility was AMAZING!!! They are so kind and helpful. They really care about how everything goes from picking up the truck rental , the move itself and the return of the vehicle. We totally recommend this Uhaul facility 100% and will be our go to for now on in the future!!!! Thank you for a great experience!!!

MIKE F. 
Rating:
5.0

The lady's that helped me were awesome they checked for deals an made it where I didn't have to worry about anything. what a bunch of great people. I'd go there everytime to move or haul they were awesome .thank you ladies for helping me.

PAMELA S. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
1.0

Online customer service was the worst I have ever experienced. I tried to ask about tolls and how to pay for them after confirming with EZPass that I couldn't use my trans pass and the customer service was horrendous. I was transferred to two different supervisors who were both rude and refused to let me speak with their supervisors. I was trying plan ahead and they said my only option was to pay an administrative fee for every toll I went through after my trip. I even asked to speak with the people that dealt with the tolls and I wasn't allowed to. She would constantly talk over me and only cared about updating the local girl (Karen in Windham) that we were responsible for the tolls and fees because she told us she thought our trans pass would be ok to use. After paying over $1600.00 and having to drive an hour to get the vehicle because the local facility didn't have the equipment we needed I am incredibly disappointed and will never use U-Haul again or recommend it to anyone.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
1.0

I was excited and apparently the lady thought that calling the cops and telling them I was possibly abusing alcohol or drugs was the right thing to do. After dealing with 3 cops at my local Walmart they saw I was not impaired and despite me pleading to do a test they had me carry on my way but not before two or three hundred people saw me as a guilty man, as a criminal, for that time...akin to defamation...certainly not what my reputation needed, especially as I strive to keep that pristine as my world revolves it and is how I feed my family. She rented me the uhaul and basically tried to set a trap for me!

WILLIAM W. 
Rating:
5.0

Quick and easy drop off…very convenient

Christine T. 
Rating:
5.0

Explain what's needed for pickup verification in a form or email when it's reserved, or if it already exists make it stand out in bold writing at 5he top of the reservation.

Rama T. 
Rating:
5.0

Customer service was excellent! She was so good and patient with me because I changed my mind a couple times.

MARYSE C. 
Rating:
5.0

Everything went well - we've used SLAutomotive for UHaul rental in the past and certainly will again.

ROBERTA M. 
Rating:
5.0

Everything was terrific! Lea is exceptional! Helpful and shows she really cares about the customers!

MARYSE C. 
Rating:
5.0

Customer did not leave a comment.

DANA T. 
Rating:
5.0

Easy, people were friendly and the trailer towed like a dream

James H. 
Rating:
5.0

Customer did not leave a comment.

bret S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
4.0

Upgraded check in system since the last time I used Uhaul made check in seem less and a different location made it easier to access.

MICHEAL R. 
Rating:
5.0

The app was practically non responsive, uploaded pictures were not accepted, even with taking the correct pictures, took an hour to return the truck due to the app. Will not use again for this reason.

Barrett S. 
Rating:
5.0

Very helpful and nice folks!

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

REGINALD C. 
Rating:
5.0

Don't change anything.

ALFONSO G. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Very helpful and looks out for customer as they found me cost savings

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
1.0

We rented a UHAUL and pick up was on Sunday. We had to do the online checkin. It was a complete nightmare! It took us 35 minutes to finally get the key! We had great reception but the UHAUL sure said “no network”. I think this location needs to install wIFI or something to correct this problem. In addition, we tried calling UHAUL 800 number and was told by a recording that the wait would be 10-15 minutes. Then it would say 15-20, then 20-30! We never got through. The experience was extremely poor on a 90+ humid day! When dealing with this location when it is open, it is top notch. The checkin online is horrible!

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY W. 
Rating:
5.0

Customer did not leave a comment.

MAURICE H. 
Rating:
5.0

Everything was great!

ROBERT C. 
Rating:
5.0

This is by far the best U-Haul site to use. The staff is very knowledgeable and pleasant. The equipment is well maintained. I truly enjoy going to this site time after time.

BRYAN J. 
Rating:
5.0

U-haul needs to improve the software that the rental locations use to complete the rental pick-ups. I rented a truck 2 weeks in a row from 2 separate locations. Each location had major difficulty with the rental. The 1st location had to finalize the contract cover the phone with the regional u-haul office. The 2nd place tried 2 separate computers in their office before one of the employees checked me in using her phone. Both of these pick-ups took 30 minutes.

SCOTT O. 
Rating:
5.0

Customer did not leave a comment.

DAVIDARNOLD Z. 
Rating:
5.0

Lee and Justin were VERY VERY, helpful !!!!!!!!!!!!!!!

JAMES M. 
Rating:
5.0

Can't think of a single thing. It was outstanding.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

EVERETT H. 
Rating:
5.0

Customer did not leave a comment.

CANDACE C. 
No reviews have been submitted for this location.

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