It's a little awkward because you're entering the lobby of an Econolodge and then the lobby clerk puts you on speakerphone with someone else and it's all handled via text / email on your smartphone. There was problem with the return. I returned the unit within 12 hours of renting and then I got a demand letter the next day demanding that I return the trailer and that they were in the process of notifying law enforcement. I logged onto the uhaul website and used the chat feature - they were able to resolve the issue very quickly. Overall not a great experience, but, the location is good for me and it wasn't so bad that I would turn people away. I'll use this location again in the future, but I'll be sure to have a return receipt before leaving after I return the rental.
Steve D
Econolodge of Vero Beach
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vero Beach, FL 32960
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Customer Reviews
- 3.5 Average Customer Rating
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They are one of the worse U-Haul dealer that I have worked with. The aren’t well mark of where to drop off equipment off. I would not recommend this location for a U-Haul drop or pick up. Nor would I recommend it to family to stay at. Worse experience with U-Haul I have had and I have used U-Haul quite a bit in my 39 years!!
Whitney PAm extremely disappointed with the whole rental process. Was charged double the amount then what was originally agreed upon, the rental manager never closed out my contract when I dropped it back off indicating I had the truck for 5 days rather than 3 hours, and now I’m waiting for a refund when I have bills that are needing to be paid and a child that needs to be taken care of. Very disappointed in the whole experience
Adara IVery nice and brand new trucks
GIBRAN CProvide transaction documents in larger typeface and/or PDF to be readable.
Roger S