Have a more customer friendly experience. I don't like these surveys due to the fact that you don't know what's going on with anyone to make them unpleasant at any particular time.
CHARLENE V
Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45236
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The cargo van had no usb ports and no way to connect phone for navigation. This is necessary.
MICHAEL CIt took at least a half hour to process the truck. That was incoming and outgoing. The same thing happened a couple of months ago. The system was down both times. Very frustrating.
Richard CWhen I picked up the truck I was told that I'd paid for 24 hours and that the return time was only as a guidance so they knew roughly when the vehicle would be returned. I picked up the truck at 11:20am and dropped it back off at 11am the next day but was charged for a whole extra day. I called the store (Ace Hardware) and all the guy kept saying was that "it was in the contract" and then hung up on me. I will never use U-Haul again and will make sure everyone I know does not use them.
ANTONY MMan was not friendly at all He was actually rude
WENDY J