Not all the location issues. Uhaul attempted to move the reservation to a different location 10-15 miles away and DID NOT notify us. The Rainbow Forest Automotive attendant was filling in for normal staff being off that day, Rainbow Forest was very kind and helpful and trying to fix what Uhaul had created by trying to move the reservation to a different location. Not a good experience for us or the staff at Rainbow Forest due to Uhaul making a reservation change and not communicating.Roger M.
Trailer Rental & Towing in Roanoke, VA at Rainbow Forest Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Roanoke, VA 24012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Took over half an hour to check out as the website was acting up again. I have had a few problems before with uhaul and not being a quick and fast check out with a reservation. But the equipment worked well with no issues.JOHNPAUL W.
All good.Eduardo C.
Closed early about 1 hr called and they told us to just drop trailer next to hwy. we spent the next hour trying to confirm drop off as the U Haul representatives at the location would not come out of his home that was next door very disappointed considering how professional they were at pick upPhilip H.
Really sketch people. Tried to pull one over on us and charge us more and change our drop off locations. Also, our location for pick up was switched at the last minute. Really disappointed and dissatisfied with U-Haul overall. Will never use again and upset I was even charged for the run around and hassle.shane B.
Convenient location. Dropped off after hours. Staff processed drop off without any difficultyJames I.
Needed truck today, Rainbow Forest Automotive solved my problem. richard GriffithsRichard G.
Just a side note, the original drop off place on my rental contract was no longer in business when I got to my destination. I had to research this place myself. Rainbow Forest Automotive was very friendly and accommodating and I would highly recommend them. U-Haul should be up to date on their agents.George G.
Dropped truck off after hoursSteven D.
Business owner was very rude, hung up on me several times when I called because I said â€œpardonâ€ when I couldn't understand his mumbling. Was not helpful in answering questions either.Rachel W.
The location itself is a good location right on 460 but the facility is a dump.Benjamin D.
They would not unhook takedowns for car to auto transport trailer citing insurance issues. I had to crawl under the trailer to unhook safety chains and tire tie downs. Interestingly, when I put the car on the trailer at my origin point, U-Haul staff insisted they hook-up the car to the trailer.RANDALL B.
Send the email confirmation about the dropoff location. I never got it - neither did the drop off place.Rebecca D.
Cab was very dirty. Bed was not clean. I cleaned the bed before return but not cab ,was filthy I did not touch and refuse to pay a cleaning fee for thatDAVID G.
We ended up being overcharged as the dealer indicated that we put at least 50 miles on the truck. We did not, as we traveled only from the Town of Troutville to Rainbow Forest. We put about 20 miles on the truck, at the most. My husband indicated that the miles indicated at the onset were incorrect, but we had no proof. From now on, we will take a photo of the mileage and check the mileage listed on the rental agreement before we leave the lot. Live and learn!David W.
Quick and easy process. Super friendly staff. Claen and well mantained vehicles.DEvi M.
..very helpful and close by..richard G.
Consider making customer service a priorityallison M.
When I rented equipment I was told the location I wanted was available. The day before I was instructed to drive an hour away to pick up truck. Unacceptable. On my instructions to return truck I also had to drive about 35 minutes each way to drop off truck.elizabeth S.
We reserved 2 trucks and they were not available.Hisham A.
They were not open. I unhooked the trailer and drove away.Patrick F.
all was goodwendell D.
The property is not well lit for nighttime drop offs and the spots for leaving the trailer are few and not obvious. U-Haul telephone Customer Service was very poor; either a borderline rude representative or no one every answered the phone after 15 minutes of waitingDaniel C.
This place almost turned out to be an awful experience. Not taking into account that my truck broke down the night before and I was switched to this location, then I get there and the gentlemen had rented my truck that morning to someone else because he did not bother to check for rentals that came in. I actually spoke directly with that location the night before and confirmed that they had my truck, etc. Then it was clear that was Uhaul traffic told him to give me the truck he was still hesitant to do so and Uhaul traffic told him to do so because I had the reservation first. It would have been one thing to mess up and apologize but to mess up, blame it on others and take no responsibility was just flat wrong. Not to mention the other folks that were standing behind me that had to leave because they had no vehicle.Megan I.
This is not against the pick up location- I reserved the 15 ft truck for a one way trip under the impression that it was at the location indicated. The follow up email stated that the truck was across town. Please try to improve the accuracy of what each location has available.CLAIRE F.