Showed up and no one was there. Called the number several times with no answer. Finally, I called Uhaul and they got in touch with the regional manager who was able to contact them. After 35 min someone finally showed up. Horrible customer service and horrible experience.Schafer P.
Moving Truck Rental in Laurel, MT at J&J Repair
(U-Haul Neighborhood Dealer)
Laurel, MT 59044
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 2 pm
- Sun: Closed
Special Operating Hours
- 5/7/2021: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Laurel, MT 59044
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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I reserved the trailer to pickup at 8am. I arrived a few minutes after 8am. I went to the business door and it said hrs were 9am-5pm. Door was locked and no one there for me to pick up the trailer. Also the website hours on Saturdays says 8am open. Either fix the website and actual open time, or notify the customer before they arrive and have to waste an hour waiting.RICHARD W.
Joe was super helpful - they arrived early and stayed late, helped hook up the trailer, and lent me a hitch when mine didn't work for the trailer I was renting. Call and ask for Joe - they're great and were really kind and helpful.Amanda S.
On arrival at the location, it was not staffed. A member of the ranch where this uHaul is located knew the phone number for a staff member and was able to call for them to attend, but I had to wait around 15 minutes. The trailer wiring harness did not work and had to be replaced before I left the location. Tires were in poor condition but no other trailers were available. A few hours after pickup, the trailer developed a flat tire and I then had to wait an hour for a tow truck to come replace it. Overall, the worst uHaul experience I have had to date.Zachary N.
This Uhaul is co-located with another business. A second employee stopped what he was doing and assisted in getting me all hooked up and checked out. Same employees helped unhook the trailer when I returned it. They were very attentive as to how my experience was, wanting to know if I experienced any issues with the equipment. I have rented in the past, not from them, and my experience has been drop off the equipment and have a nice day.Eugene F.
Be more helpful and friendly.Steven C.