The customer service at this location needs improvement. I waited over 30 minutes for the keys for the vehicle When I returned the vehicle, there was no one in the office. I called the office number and the receptionist picked up and told me to find some random person that works in the auto body shop which shares a space with U-Haul, and give him the keys. I told her I didn’t feel comfortable doing that because I didn’t want to be liable for missing keys. She also mentioned she didn’t need to be in the office to make office transactions I spoke to me with a unprofessional tone. I didn’t like my experience at this U-Haul location.
LAUREN M
Royal Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Queens Village, NY 11428
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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All good
Keresha FService was phenomenal, no hassle !
Ashley MThe lady took 20 minutes to verify my reservation. And didn’t even have the courtesy to compensate me for my loss time.
iftiquar r