I reserved the trailer for 9 am. I was there at 9:15 and hooked up the trailer. When I called the number, I was told that I should wait 30 minutes for them to come! They came at 10 and I had to hook up the trailer all by myself.moeen M.
Triangle Rent A Car
(U-Haul Neighborhood Dealer)
Richmond, VA 23227
- Mon–Sun9 am–5 pm
Special Operating Hours
- 3/31/2023 - 6/5/2023: 11:30 am - 8:30 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23227
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- 2.5 Average Customer Rating
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I made the reservation at a location near me, then the next day I received a call, a text, and an email stating I needed to pick it up at a second, different location. A few more days go by and I get another call, a text, and an email that the pickup location has changed again to the third address above. My pickup time was 1:30pm and I get there a few minutes early to find a locked door. The location was a small suite in an outdoor strip mall and looked very shady. I rang the Ring doorbell but no one answered, I then called the # from the email and the phone rang several times before being answered. The man stated that the only employee at that location was at lunch and it would be 30 minutes before he was back. The man showed up around the 40 minute mark and sat in his car for about 10 more minutes before acknowledging he was there to help us. We ended up being over an hour late to pickup the items we needed the trailer for. This service sucked and I will go out of my way to never use U-Haul again, as well as tell everyone I know about this bad experience.Anthony C.