Great to work with, would use again
Hugo E
Quickhaul Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4G1L3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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About U-Haul: In hindsight, I will reconsider the Truck Share 24/7 option. It was not clear to me that this service meant I would be picking-up the vehicle remotely with no office or personnel on site. I thought it was only to speed up the administrative process by collecting and verifying my license/payment information ahead of time, and allowing me to confirm or manage my appointments, etc. through the phone app. If Truck Share 24/7 is the only option, I will call ahead to ask questions about the service location to ensure I will feel safe. I also suggest a policy to include an instruction sheet in the glove box for basic features, operations and adjustments instead of only emailing the entire vehicle operating manual. That said, I do consider U-Haul’s rental fees to be reasonable and competitive and I will use them again in the future. About the location: Originally, I was supposed to pick-up at 10am, but my plans changed, and I didn't need the vehicle until the evening. I called at 9:30am to request a later pick-up time and appreciated the accommodation, especially since I was picking-up on a Saturday of a mid-month/move-out weekend. This location is at the end of a dead-end street with poor signage and does not have an office and did not have staff on-site. The parking lot is gravel and poorly maintained with several deep potholes. Other than a small sign attached to the fence and seeing the fleet of vehicles, there were no directions to an office or pick up procedure. I called, thinking maybe I was in the wrong place to locate the office. Initially my call was forwarded to an answering service. A few moments later I was called back from a blocked number and was asked if I was at the gate. I said yes and was then told which vehicle to select. The vehicle doors were unlocked, and the key was in a lock box attached to the inside cage. I was given the code to access the key and instructed to take pictures or video of the interior and exterior of the vehicle. I was a little disappointed no one was there to show me the basic operating instructions of the vehicle, nor ensure I was able to adjust the seat, steering wheel and mirrors properly. This service is offered or provided upon request at passenger rental locations in case the driver is operating a new-to-them vehicle for the first time. It’s not a stretch to assume someone is renting a large capacity vehicle for the first time. I was not allowed to leave my personal vehicle on the property, I had to park it on the street for the entire rental period, risking parking tickets or towing. When I arrived for pick-up, it was 6pm, so it was still light outside. When I came back to drop-off the vehicle, it was almost 11pm on a Sunday evening, very dark with the only lighting coming from the street or from across the parking lot. There was no other street traffic what-so-ever. I felt quite unsafe being there alone, especially knowing the vehicles are unlocked and the lot is not visible from the street. There was a random tote box with miscellaneous items in it as well as other debris strewn about in the parking lot, making me fearful that I wasn't alone. The vehicle I rented had food remnants on the floor and empty drink bottles in the cupholders. It is unclear if this was from previous renters or from people hanging out in it. The inside of the windshield and the dashboard were very dusty making it hard to see while driving at night. However, the vehicle had low mileage and seemed to be mechanically well-maintained. Unfortunately, I would not recommend this location to anyone out of concern for personal safety unless you will be accompanied by someone during pick-up or drop-off or attending the property during daylight hours only. If the location would make some changes to the property, I would consider recommending or using them again as they are very convenient to the Leaside & Thorncliffe Park area residents. About the vehicle: I rented a 9' cargo van, and it did ok on fuel. I drove 359 kms (entirely on highway) and refueled 49L to bring the tank back to full. I am only 5' tall and once I learned all the controls, I had no problem adjusting the seat, steering wheel and mirrors to be able to drive confidently and comfortably. I will rent this same vehicle again should the need arise.
Elizabeth MThe pickup process was very easy and done remotely without any physical contact. The only potential issue would be if I was not able to connect with the U-Haul representative via phone, i would have had to call back or wait for a returning call. This point is mute given that I had no issues connecting with the representative. I’d highly recommend and will use this location and service again!
Barry LSo simple!
Walter FThere was extreme lack of coordination by the location and no one was reachable via phone, I was left stranded in the rain for a long time before I received help to pick up the vehicle.
Asad A