Customer Reviews for Raymans Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Raymans Auto

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Samantha P.
Rating:

The new contactless approach was terrible. It took an hour and 15 minutes to get the truck. I had to redo the reservation. Then to drop off was another 30 minutes wasted. Do not recommend for anyone.

Simon P.
Rating:

Overall for what I needed for a few hours , the truck was fine. However, The truck is parked in a lot that is muddy so getting into it caused mud tracked into the truck. Its a bit time consuming to go through the picture process and document all the damages. The truck was on empty and wasn't sure if I'd get to the gas station. There was something spilled all down the drivers door and across the floor. Also the app said I reached the picture limit so hopefully I don't get accused of a dent that I couldn't document. There was a dash indicator light that stayed on the entire time for oil or check engine. Overall for the delivery of what I needed it for and the few hours locally It ran fine and all went well.

Eric K.
Rating:

It was a hassle to pick up the truck. There was extra stuff we had to do once we made the reservation. It would have been easier to take care of all that as part of the reservation, versus on our cell phone in the parking lot. Also, what is advertised as $19.95 ended up costing $70! Total ripoff! It was not clear that no one would be there to help and that we would be charged extra for after hours service. We probably won't use UHaul in the future. This has nothing to do with this specific location.

Steve D.
Rating:

Customer did not leave a comment.

sheryl N.
Rating:

Check in process was ridiculous. I tried to check in 3 times online and kept getting an error message "sorry, something went wrong." I called the 800 number and she tried to walk me through it, but I got the same error message. She asked me to click tab, but there is no "tab" on my cell phone. I couldn't click "submit" because it was greyed out. Thank God for the in person attendant. He helped me get checked in. When I called the St. Louis office, the rep named Sharon actually hung up on me.

Bob G.
Rating:

The check in process was miserable.

Steve M.
Rating:

Customer did not leave a comment.

Dorian B.
Rating:

I already left a Google review expressing my distaste for the customer service at this location specifically (Rayman's Auto), but the short answer is the individual I spoke with on the phone this morning was an absolute a-hole to me and very rude during our whole conversation. He was not kind in answering my questions nor was he receptive to what I was even trying to ask him. He just belittled my knowledge regarding the situation I was in and I will never consider this location again for rentals or reccomend it to friends. If you all want to know more, I can email you the situation or speak to a representative and tell them what occurred and the timestamps of when I had called. I dont know who I was speaking to, but I seriously hope they are removed from handling orders or costumer interactions with how condescending they are.

Charles L.
Rating:

Customer did not leave a comment.

AySha W.
Rating:

How to videos

Philip S.
Rating:

Go back to using actual people. Hate your mobile check in and out.

Phoebe M.
Rating:

The whole check in process was beyond confusing and maddening. The signage at the store was horrible! What should have taken about 15 minutes took an hour and fifteen. Revamp the checkin process, it is convoluted.

William B.
Rating:

Parking lot was water logged, The 24/7 was a bit frustrating to figure out. The inside cab was dirty, soda spilled all over the counsel, I cleaned that up. The back was clean. My frustration came when returning the truck and not having the option to scan the box for location because it didn't work when picking up the truck because of my phone so not having the same option when dropping off brought a lot of frustration. Finally downloaded the app and it work, my customer service rep was wonderful who I talked with to figure out what to do.

Kevin O.
Rating:

The blankets/moving pads smelled like cigarettes

Brice Z.
Rating:

No attendant and took me nearly 30 minutes to get a key

Christopher C.
Rating:

although helpful, the store attendant was not wearing a face mask, not good!

Ross V.
Rating:

I had requested to extend my original rental by 24 hours and was told that I would have to have the trailer back by 5 pm Friday due to the trailer being rented out the following morning (so i would only be able to extend 8 hours). This was okay until I went online to rent a trailer that night and was told the closet 6x12 trailer was at Rayman's Auto where I had returned my original trailer. So I booked the trailer and when I got the trailer in the morning it was the exact same trailer I had dropped off the night before. It was definitely frustrating to know that I had lost out on at least 5 hours of moving because I had to return a trailer that I was able to re-rent the following day.

Michael T.
Rating:

Online check in and out is cumbersome.

Janet R.
Rating:

Customer did not leave a comment.

Gina M.
Rating:

Customer did not leave a comment.

Brian P.
Rating:

Covid made it difficult to check out vehicle.

donna P.
Rating:

I prefer to not rent from racists

Melissa H.
Rating:

Customer did not leave a comment.

Feliz T.
Rating:

Your app needs to be clearer about picking up keys at the location. There should not be 2 keys in one box. Signs at the location were shotty. Customer service was less to be desired.

Stacey M.
Rating:

Customer did not leave a comment.

Thomas M.
Rating:

Streamline the pickup process it took almost 45 minutes to get approval. I had a 9am pickup and wasn't able to get keys until almost 10am, while waiting for approval. So much of the approval process can be done while reserving. It just took way too long for the approval. It defeats the use of the online process.

charity R.
Rating:

The online pick up is a bit like a scanvenger hunt...I miss humans!

Scott S.
Rating:

Our vehicle was smaller than the sizes provided on the website and therefore was not useful to move what we needed to move. UHaul's corporate number provided no assistance to resolve this and directed us back to the site we rented from. We tried to call them 7 times and left messages. No one ever answered a call or returned our call. We're paying a very large amount of money for a service that was not usable.

Nikole G.
Rating:

Customer did not leave a comment.

Juan B.
Rating:

Website to pick up truck and to drop off where not working. Waiting on phone for 30 minutes before anyone answered when I picked up the truck. When dropping off I also waited 20 minutes before the call just dropped. I didn't want a dolly but I was given one. I hope not to be charged.

Kevin D.
Rating:

Mobile checkin process took waaaay too long. Needs improvement—more pre-check-in questions to speed up the pickup time.

Joseph P.
Rating:

I asked for help with pickup and the employees told me to go the website and that it was remote due to Covid. The employees weren't wearing masks in violation of our county order. The website wasn't working on my phone. I couldn't scan the barcode on the key dropbox. I asked for help and the employees ignored me. The website wasn't working at all. I had to call my wife so I could use her phone. To only have a mobile option with employees that aren't following the county mask order is just ridiculous. I definitely will not be using this location ever again. I will likely not use U-Haul again, at least until there's an option for pickup where employees help you pick up the vehicle.

LAGAIL L.
Rating:

Customer did not leave a comment.

Elizabeth M.
Rating:

Customer did not leave a comment.

Anthony R.
Rating:

Customer did not leave a comment.

Brian M.
Rating:

The lock box wasn't locked when we went to get our key. That was a bit worrisome that anyone could have taken the key

Amelia E.
Rating:

The pick up was a little stressful using the website. I didn't get why after I arrived I had to give all my information again and wait after arrival to get approved. This should be done before the day of pickup in case the renter does not get approved and needs to find a new resource. I had to get the key from the store clerk anyway because the U-Haul arrived late so the key wasn't in the lockbox yet. The Raymond's employees were very helpful and polite!

Robert C.
Rating:

Customer did not leave a comment.

tina P.
Rating:

Customer did not leave a comment.

Stacy C.
Rating:

Customer did not leave a comment.

Ludwig L.
Rating:

Customer did not leave a comment.

Dan M.
Rating:

The contactless app didn't work. The truck I rented was not at the location. I had to call and have a rep provide me with the combination for several different lock boxes none of which had keys in them. Once I finally opened a box with keys I was forced to walk around the entire lot trying the various keys on each vehicle to see if any worked.

Lauren S.
Rating:

There needs to be more clear instructions when using the contactless pick-up with the bar code. The office staff did not have knowledge to help us. Another customer had to instruct the remaining groups struggling to get access to the lock box. The process would have been much simpler if the staff could have assisted.

John H.
Rating:

The check in process was frustrating. It took a lot longer than it should have. The mobile app couldn't find our reservation. The website wouldn't accept the alternate phone number and the original truck that was assigned to us was not on the lot. I would have liked more info on exactly what the steps were and additional items I might need like the passport u asked for

Stephen K.
Rating:

They have more than one set of keys in a box and this isn't explain good enough. Say that there are 2-sets of keys per box, just take the key that matches the truck number. Leave the 2nd set in box. Thanks

Kent G.
Rating:

Never again.

Elizabeth M.
Rating:

No dollie was provided yet I was charged for one. The receipt I got was for 98$ which was more then my quote but 128$ was taken from my bank. So I was lied to. And robbed as well will never use your service again. Shame on you

Dale F.
Rating:

Customer did not leave a comment.

Steve S.
Rating:

Store was locked. I had to go to the garage to find someone to take the keys

JOHN S.
Rating:

Customer did not leave a comment.

Randall M.
Rating:

No one these. I used the app

Robert P.
Rating:

Truck Pick up was awesome with the guys at the shop. Tried the mobile return..... never again. Your web based truck return in is a dumpster fire.

Gent R.
Rating:

Customer did not leave a comment.

Jim M.
Rating:

No one on site, so had to set up on line, which took a bit longer than expected.

Kelley D.
Rating:

There needs to be a sign on step by step of how to turn in A truck on your phone. Since there was no one there and no instructions, I spent almost an hour on the phone with U haul trying to figure it out.

Terry H.
Rating:

I rented a 12 x 8 ft trailer which was clean and road ready. Picked it up around 5 pm went and loaded the trailer with my items pulled it 75 miles one way but to keep from them charging me over $100.00 I had to return it to the store I rented it from. And had to have it there by 1:00 the next day or I would have gotten charged for another day.

Tiffany B.
Rating:

Customer did not leave a comment.

Dennis P.
Rating:

Did very well during Covid crisis.

Matthew S.
Rating:

I was charged $20 for an after hours fee. I dropped off at 3pm a day early. Please refund.

Richard G.
Rating:

Customer did not leave a comment.

Shawn K.
Rating:

Customer did not leave a comment.

Kathleen B.
Rating:

Customer did not leave a comment.

David J.
Rating:

Loved being able to do the ENTIRE process with zero contact with anyone. It was easy and fairly quick.

Keri N.
Rating:

Customer did not leave a comment.

Bryan H.
Rating:

Staff had zero personality and zero help. Hours of operation sucked! Trailer interior was dirty.

shane L.
Rating:

Customer did not leave a comment.

Kyle M.
Rating:

Customer did not leave a comment.

Jennifer C.
Rating:

No one arrived till 9:20 and my p/u was for 0900 - then i was charged a fee of $20 for after hour drop off and i dropped my truck off 4 hours before it was due back and checked in with UHaul via phone b/c my WiFi wasn't reading the location to check in on my app... the girl said she check me in... so was not happy at all with Uhaul. thought $130.00 was really steep for renting a truck for 5.5 hours,...

Kathryn M.
Rating:

I was overcharged. I will never use Uhaul again!

Angela S.
Rating:

The drop off point was not open because we needed to drop it off on Sunday BUT the directions about how to do a closed drop off point was very good and we had no problems. Thanks.

Sarah S.
Rating:

The process of picking up the vehicle was terrible! In theory, the process should work well, but there is nobody there to help when it does not. It took 45 minutes for me to successfully access the keys to the vehicle because the "review process" was not working properly. I ended up having to call the 800 number for help with the reservation. Even then, the code didn't immediately work to open the lock box for the keys. The person I spoke to said I would be credited $50 for my trouble. I was not! It was also not obvious that there was anything other than turning in the keys prior to the deadline that needed to be done. I realized the next morning that I had to do an electronic turn-in process as well - at the location. I was told by customer service at the 800 number that they could not help me. I had to go to the location. Not happy. I have rented from UHaul previously with only minor issues, but based upon this experience, I am not likely to ever do so again.

Mike B.
Rating:

Customer did not leave a comment.

John G.
Rating:

Customer did not leave a comment.

brenda W.
Rating:

Customer did not leave a comment.

Tery S.
Rating:

Rude on phone will dealing with equipment. Never help hook up or showed how to operate equipment. Straps were not put away correct. Went to another store for repairs on trailer. Will never use again this store.

Michael J.
Rating:

I don't have an issue with this location, but with U-Haul. They changed my reservation from a location convenient for me to this location (which did not open until 2 hours after I needed the rental vehicle). An unhelpful operator at the U-Haul customer service number told me I had to use the remote app to get the keys to the vehicle. The rental location had not cleared a large snow fall from the lot and there was nothing (scrapper, broom, etc.) to help me clean the windows of the van. I had ordered a utility hand truck and there wasn't one. All-in-all a bad experience. I have recently rented several times prior to this with U-Haul and have had a good experience. This one did not live up to expectations. Again, not the fault of this location, but of U-Haul.

Anthony G.
Rating:

Warn customers (more explicitly, if you already do, because I don't remember) of the length of time it takes to self check pick-up. Would have planned the day differently if I had known.

Roland S.
Rating:

The website is focked up because it would not recognize my location.

Kayla D.
Rating:

I love how easy the process is. Also this was my favorite truck I ever rented.

David W.
Rating:

Customer did not leave a comment.

Cody S.
Rating:

Customer did not leave a comment.

Anthony P.
Rating:

Customer did not leave a comment.

Julia C.
Rating:

Location pick up was not what we requested. (Where we went was above and beyond in friendliness). My aunt who had a separate reservation at the same requested pick up spot also had to go elsewhere. Very disappointing it was not communicated or explained why requested pick up spot was unavailable.

Michael S.
Rating:

Customer did not leave a comment.

Roger N.
Rating:

Customer did not leave a comment.

Todd G.
Rating:

The location was fine, it was the app experience (checking in via your phone rather than with a person inside). I will NEVER do that. It kept crashing and was not user friendly.

Todd J.
Rating:

Customer did not leave a comment.

William D.
Rating:

Customer did not leave a comment.

Natalie W.
Rating:

Customer did not leave a comment.

Matthew S.
Rating:

Owner was very helpful!

Florence B.
Rating:

Customer did not leave a comment.

Sue B.
Rating:

Customer did not leave a comment.

Shawna A.
Rating:

The man I dealt with at Raymans Auto (in St. Louis, MO) where I was scheduled to pick up the trailer was beyond extremely rude. He kept trying to tell me I had added extra items when I made the reservation that I had not added. He said he could not alter the reservation items and I was going to have to pay for them. I told him I would not pay for items I know I didn't request. I even showed him my confirmation I received via email. It showed exactly what I had requested and the price I would be charged. He said it was not his problem and that U-Haul had strict policies and he could not alter it. He kept interrupting me when I was trying to talk and saying “ma'am, I've told you I can't help you”. He also said I had not filled out the online form correctly, that I hadn't entered my address, he rudely said “all you entered was 9715, that isn't even a street, don't you know your own address) and then said I hadn't entered my Drivers License number. I have rented from U-Haul for 10 years and I have never been asked to enter my DL number on a reservation form. I told him that and Told him furthermore I would never give that info online I again showed him the confirmation email I received clearly showing my name, address, the type of trailer etc. at that point he still insisted that I was wrong and that I had not done these things. I had the confirmation printed out and in my hand, I do not understand how he could still insist I did everything wrong. He was sarcastic and belittling me. I don't know if maybe he has a problem with women or what. After about an hour of arguing with him, he finally said he would do ME a favor and go against U-Haul policy and change everything and only charge me the $18.95 fee for the 5'x8' trailer I had reserved. I was highly insulted by that comment because he was NOT doing me a favor he was honoring the reservation I had. I knew he was lying about everything the entire time I was talking to him. He was arrogant, deceitful, condescending, sarcastic, belittling and rude. I will NEVER EVER do business with them again. Unfortunately if this is the type of person and company U-haul contracts with I have to consider whether I want to do business with U-Haul again.

Blake F.
Rating:

Super easy and nice. Very well maintained vehicles.

Alan W.
Rating:

The service was great. Raymond did an excellent job of guiding me thru the rental and return process and he was very helpful in choosing the correct vehicle. I chose Raymond's auto over other u-hall rental spots closer to my home Alan W.

Mike D.
Rating:

Customer did not leave a comment.

david B.
Rating:

Customer did not leave a comment.

kay S.
Rating:

Customer did not leave a comment.

PATRICIA S.
Rating:

Customer did not leave a comment.

Brandi B.
Rating:

We did not receive a truck with a full tank of gas and were required to refill the truck.

No reviews have been submitted for this location.

Back
To Top