From start to finish the whole automated check in and drop off was a failure. The phone help wasn't worth the phone call and the man at the facility was less than pleased to help. In the future I will rent fro anyone but you. You need to rethink and rebuild the phone app. It is awful.Bernard G.
Customer Reviews for Raymans Auto
(U-Haul Neighborhood Dealer)
Saint Louis, MO 63119
(just east of Laclede Station Rd)
Services at this Location:
- Mon: 9 am - 5 pm
- Tue: 12:30 pm - 5:30 pm
- Wed-Fri: 9 am - 5:30 pm
- Sat: 9 am - 1 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was clean, the tires had good tread, and the latch and gate operated normally. Overall I would consider the equipment maintained, however the rear gate did allow water to leak in when I drove through a moderate to heavy rain.Jason P.
One of the very worst business transactions I have ever had. Notes everywhere on how to get your truck. They were all terrible instructions. I was charged for a dolly that was not with the truck. The gas tank was between 1/2 and 3/4 full. There were smashed Oreo cookies in the bed of the truck. The customer service people were just as bad. They could not determine which lockbox the keys were in. They told me to me to check box one and the combination was 1-1-1. No keys. I kept waiting for further instructions and finally I went to box 2 and tried the combination of 2-2-2 and that box opened, still no keys. I just kept going with the combination matching the box number and found the keys in box 4. The combination was 4-4-4. I will not recommend U-Haul to anyone.Dennis N.
If you need an alternate contact person. I suggest doing it in advance. Not when you are standing at the truck picking it upBrian S.
The office was locked with multiple hand-written instructions for Uhaul drop offs. No one was available for check-in assistance. Eventually we coaxed a couple guys out of a back garage to help park the tow dolly. My advice is to move the franchise to a location where they really want to run the business.John K.
Everything was fine.Mike B.
My issue is not with Raymans but with the UHaul online system. Took about a half hour just to get the pick up process to start working, wouldn't recognize the location, wouldn't let me upload photos of pre-pick up conditions, wouldn't recognize all the steps I did from home when making the reservation so I had to redo them from the parking lot, had one phone trying to do pick up while another phone was on hold trying to talk to someone on the help system but gave up on that after 40 minutes. I have read lots of comments of other people experiencing this too, but apparently it isn't getting fixed.STEVEN T.
Customer did not leave a comment.Theresa S.
Customer did not leave a comment.Anne P.
The new contactless approach was terrible. It took an hour and 15 minutes to get the truck. I had to redo the reservation. Then to drop off was another 30 minutes wasted. Do not recommend for anyone.Samantha P.
Overall for what I needed for a few hours , the truck was fine. However, The truck is parked in a lot that is muddy so getting into it caused mud tracked into the truck. Its a bit time consuming to go through the picture process and document all the damages. The truck was on empty and wasn't sure if I'd get to the gas station. There was something spilled all down the drivers door and across the floor. Also the app said I reached the picture limit so hopefully I don't get accused of a dent that I couldn't document. There was a dash indicator light that stayed on the entire time for oil or check engine. Overall for the delivery of what I needed it for and the few hours locally It ran fine and all went well.Simon P.
It was a hassle to pick up the truck. There was extra stuff we had to do once we made the reservation. It would have been easier to take care of all that as part of the reservation, versus on our cell phone in the parking lot. Also, what is advertised as $19.95 ended up costing $70! Total ripoff! It was not clear that no one would be there to help and that we would be charged extra for after hours service. We probably won't use UHaul in the future. This has nothing to do with this specific location.Eric K.
Customer did not leave a comment.Steve D.
Check in process was ridiculous. I tried to check in 3 times online and kept getting an error message "sorry, something went wrong." I called the 800 number and she tried to walk me through it, but I got the same error message. She asked me to click tab, but there is no "tab" on my cell phone. I couldn't click "submit" because it was greyed out. Thank God for the in person attendant. He helped me get checked in. When I called the St. Louis office, the rep named Sharon actually hung up on me.sheryl N.
The check in process was miserable.Bob G.
Customer did not leave a comment.Steve M.
I already left a Google review expressing my distaste for the customer service at this location specifically (Rayman's Auto), but the short answer is the individual I spoke with on the phone this morning was an absolute a-hole to me and very rude during our whole conversation. He was not kind in answering my questions nor was he receptive to what I was even trying to ask him. He just belittled my knowledge regarding the situation I was in and I will never consider this location again for rentals or reccomend it to friends. If you all want to know more, I can email you the situation or speak to a representative and tell them what occurred and the timestamps of when I had called. I dont know who I was speaking to, but I seriously hope they are removed from handling orders or costumer interactions with how condescending they are.Dorian B.
Customer did not leave a comment.Charles L.
How to videosAySha W.
Go back to using actual people. Hate your mobile check in and out.Philip S.
The whole check in process was beyond confusing and maddening. The signage at the store was horrible! What should have taken about 15 minutes took an hour and fifteen. Revamp the checkin process, it is convoluted.Phoebe M.
Parking lot was water logged, The 24/7 was a bit frustrating to figure out. The inside cab was dirty, soda spilled all over the counsel, I cleaned that up. The back was clean. My frustration came when returning the truck and not having the option to scan the box for location because it didn't work when picking up the truck because of my phone so not having the same option when dropping off brought a lot of frustration. Finally downloaded the app and it work, my customer service rep was wonderful who I talked with to figure out what to do.William B.
The blankets/moving pads smelled like cigarettesKevin O.
No attendant and took me nearly 30 minutes to get a keyBrice Z.
although helpful, the store attendant was not wearing a face mask, not good!Christopher C.
I had requested to extend my original rental by 24 hours and was told that I would have to have the trailer back by 5 pm Friday due to the trailer being rented out the following morning (so i would only be able to extend 8 hours). This was okay until I went online to rent a trailer that night and was told the closet 6x12 trailer was at Rayman's Auto where I had returned my original trailer. So I booked the trailer and when I got the trailer in the morning it was the exact same trailer I had dropped off the night before. It was definitely frustrating to know that I had lost out on at least 5 hours of moving because I had to return a trailer that I was able to re-rent the following day.Ross V.
Online check in and out is cumbersome.Michael T.
Customer did not leave a comment.Janet R.
Customer did not leave a comment.Gina M.
Covid made it difficult to check out vehicle.Brian P.
I prefer to not rent from racistsdonna P.
Customer did not leave a comment.Melissa H.
Your app needs to be clearer about picking up keys at the location. There should not be 2 keys in one box. Signs at the location were shotty. Customer service was less to be desired.Feliz T.
Customer did not leave a comment.Stacey M.
Streamline the pickup process it took almost 45 minutes to get approval. I had a 9am pickup and wasn't able to get keys until almost 10am, while waiting for approval. So much of the approval process can be done while reserving. It just took way too long for the approval. It defeats the use of the online process.Thomas M.
The online pick up is a bit like a scanvenger hunt...I miss humans!charity R.
Our vehicle was smaller than the sizes provided on the website and therefore was not useful to move what we needed to move. UHaul's corporate number provided no assistance to resolve this and directed us back to the site we rented from. We tried to call them 7 times and left messages. No one ever answered a call or returned our call. We're paying a very large amount of money for a service that was not usable.Scott S.
Customer did not leave a comment.Nikole G.
Website to pick up truck and to drop off where not working. Waiting on phone for 30 minutes before anyone answered when I picked up the truck. When dropping off I also waited 20 minutes before the call just dropped. I didn't want a dolly but I was given one. I hope not to be charged.Juan B.
Mobile checkin process took waaaay too long. Needs improvementâ€”more pre-check-in questions to speed up the pickup time.Kevin D.
I asked for help with pickup and the employees told me to go the website and that it was remote due to Covid. The employees weren't wearing masks in violation of our county order. The website wasn't working on my phone. I couldn't scan the barcode on the key dropbox. I asked for help and the employees ignored me. The website wasn't working at all. I had to call my wife so I could use her phone. To only have a mobile option with employees that aren't following the county mask order is just ridiculous. I definitely will not be using this location ever again. I will likely not use U-Haul again, at least until there's an option for pickup where employees help you pick up the vehicle.Joseph P.
Customer did not leave a comment.LAGAIL L.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.Anthony R.
The lock box wasn't locked when we went to get our key. That was a bit worrisome that anyone could have taken the keyBrian M.
The pick up was a little stressful using the website. I didn't get why after I arrived I had to give all my information again and wait after arrival to get approved. This should be done before the day of pickup in case the renter does not get approved and needs to find a new resource. I had to get the key from the store clerk anyway because the U-Haul arrived late so the key wasn't in the lockbox yet. The Raymond's employees were very helpful and polite!Amelia E.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.tina P.
Customer did not leave a comment.Stacy C.
Customer did not leave a comment.Ludwig L.
The contactless app didn't work. The truck I rented was not at the location. I had to call and have a rep provide me with the combination for several different lock boxes none of which had keys in them. Once I finally opened a box with keys I was forced to walk around the entire lot trying the various keys on each vehicle to see if any worked.Dan M.
There needs to be more clear instructions when using the contactless pick-up with the bar code. The office staff did not have knowledge to help us. Another customer had to instruct the remaining groups struggling to get access to the lock box. The process would have been much simpler if the staff could have assisted.Lauren S.
The check in process was frustrating. It took a lot longer than it should have. The mobile app couldn't find our reservation. The website wouldn't accept the alternate phone number and the original truck that was assigned to us was not on the lot. I would have liked more info on exactly what the steps were and additional items I might need like the passport u asked forJohn H.
They have more than one set of keys in a box and this isn't explain good enough. Say that there are 2-sets of keys per box, just take the key that matches the truck number. Leave the 2nd set in box. ThanksStephen K.
Never again.Kent G.
No dollie was provided yet I was charged for one. The receipt I got was for 98$ which was more then my quote but 128$ was taken from my bank. So I was lied to. And robbed as well will never use your service again. Shame on youElizabeth M.
Customer did not leave a comment.Dale F.
Store was locked. I had to go to the garage to find someone to take the keysSteve S.
Customer did not leave a comment.JOHN S.
No one these. I used the appRandall M.
Truck Pick up was awesome with the guys at the shop. Tried the mobile return..... never again. Your web based truck return in is a dumpster fire.Robert P.
Customer did not leave a comment.Gent R.
No one on site, so had to set up on line, which took a bit longer than expected.Jim M.
There needs to be a sign on step by step of how to turn in A truck on your phone. Since there was no one there and no instructions, I spent almost an hour on the phone with U haul trying to figure it out.Kelley D.
I rented a 12 x 8 ft trailer which was clean and road ready. Picked it up around 5 pm went and loaded the trailer with my items pulled it 75 miles one way but to keep from them charging me over $100.00 I had to return it to the store I rented it from. And had to have it there by 1:00 the next day or I would have gotten charged for another day.Terry H.
Customer did not leave a comment.Tiffany B.
Did very well during Covid crisis.Dennis P.
I was charged $20 for an after hours fee. I dropped off at 3pm a day early. Please refund.Matthew S.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Shawn K.
Customer did not leave a comment.Kathleen B.
Loved being able to do the ENTIRE process with zero contact with anyone. It was easy and fairly quick.David J.
Customer did not leave a comment.Keri N.
Staff had zero personality and zero help. Hours of operation sucked! Trailer interior was dirty.Bryan H.
Customer did not leave a comment.shane L.
Customer did not leave a comment.Kyle M.
No one arrived till 9:20 and my p/u was for 0900 - then i was charged a fee of $20 for after hour drop off and i dropped my truck off 4 hours before it was due back and checked in with UHaul via phone b/c my WiFi wasn't reading the location to check in on my app... the girl said she check me in... so was not happy at all with Uhaul. thought $130.00 was really steep for renting a truck for 5.5 hours,...Jennifer C.
I was overcharged. I will never use Uhaul again!Kathryn M.
The drop off point was not open because we needed to drop it off on Sunday BUT the directions about how to do a closed drop off point was very good and we had no problems. Thanks.Angela S.
The process of picking up the vehicle was terrible! In theory, the process should work well, but there is nobody there to help when it does not. It took 45 minutes for me to successfully access the keys to the vehicle because the "review process" was not working properly. I ended up having to call the 800 number for help with the reservation. Even then, the code didn't immediately work to open the lock box for the keys. The person I spoke to said I would be credited $50 for my trouble. I was not! It was also not obvious that there was anything other than turning in the keys prior to the deadline that needed to be done. I realized the next morning that I had to do an electronic turn-in process as well - at the location. I was told by customer service at the 800 number that they could not help me. I had to go to the location. Not happy. I have rented from UHaul previously with only minor issues, but based upon this experience, I am not likely to ever do so again.Sarah S.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.John G.
Customer did not leave a comment.brenda W.
Rude on phone will dealing with equipment. Never help hook up or showed how to operate equipment. Straps were not put away correct. Went to another store for repairs on trailer. Will never use again this store.Tery S.
I don't have an issue with this location, but with U-Haul. They changed my reservation from a location convenient for me to this location (which did not open until 2 hours after I needed the rental vehicle). An unhelpful operator at the U-Haul customer service number told me I had to use the remote app to get the keys to the vehicle. The rental location had not cleared a large snow fall from the lot and there was nothing (scrapper, broom, etc.) to help me clean the windows of the van. I had ordered a utility hand truck and there wasn't one. All-in-all a bad experience. I have recently rented several times prior to this with U-Haul and have had a good experience. This one did not live up to expectations. Again, not the fault of this location, but of U-Haul.Michael J.
Warn customers (more explicitly, if you already do, because I don't remember) of the length of time it takes to self check pick-up. Would have planned the day differently if I had known.Anthony G.
The website is focked up because it would not recognize my location.Roland S.
I love how easy the process is. Also this was my favorite truck I ever rented.Kayla D.
Customer did not leave a comment.David W.
Customer did not leave a comment.Cody S.
Customer did not leave a comment.Anthony P.
Location pick up was not what we requested. (Where we went was above and beyond in friendliness). My aunt who had a separate reservation at the same requested pick up spot also had to go elsewhere. Very disappointing it was not communicated or explained why requested pick up spot was unavailable.Julia C.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Roger N.
The location was fine, it was the app experience (checking in via your phone rather than with a person inside). I will NEVER do that. It kept crashing and was not user friendly.Todd G.
Customer did not leave a comment.Todd J.
Customer did not leave a comment.William D.
Customer did not leave a comment.Natalie W.
Owner was very helpful!Matthew S.
Customer did not leave a comment.Florence B.