I waited more than 90 minutes. I already reserved the truck but for some reason the reservation was not processing completely at the business. While the rep was understanding of my time- he mentioned this had happened before. I would certainly have the reservation process looked at. It wasn't a great start to the day or move. The Uhaul broke down on I-81. A tire shredded apart. Nothing about this move with Uhaul was pleasant. And I certainly wasn't prepared for a break down on the Interstate.KAY N.
Customer Reviews for Star City Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jacob T.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Dave B.
Customer did not leave a comment.Kathe P.
Had to wait an hour to get my rental as the â€œU-Haul guyâ€ stepped out to pay his insuranceMarc G.
Customer did not leave a comment.KATILUCIA T.
They did not have the truck that uhaul online said they would. The location was a dump. It took 45mins to get my rental partly because neither their computer or their card reader worked. The person who assisted me was helpful though.Mark B.
I was told that the location I originally reserved the truck did not have one available and was sent to a second location which also did not have my truck available. The second location sent me to Star City because they had the truck. Also, since I had purchased boxes and supplies on my original on-line order the I had to go BACK to the original location to pickup the supplies. I wasted all morning when I should have been home loading the truck. This was a complete mess.Anthony D.
Customer did not leave a comment.Mark C.
Very Excellent Customer Service Thank You!Lucretia Z.
U-HAUL standards for Neighborhood Dealers is very low or nonexistent. It seems anyone with extra parking space qualifies.Gary R.
Customer did not leave a comment.Mary Ellen O.
Customer did not leave a comment.Christina K.
Don't think they knew we had rental truck, so took a little time to get it ready and going, but overall they were awesome, friendly and very helpful! We appreciate everything they did to help us get moving! Thanks!Robert C.
Customer did not leave a comment.Steven F.
Customer did not leave a comment.John F.
Person who rented trailer to me informed me that I could drop off at any drop off which was wrong. Told him three times where I would drop off, did and got charged extra fee which is in process of reimbursement , just a hasslemicheal L.
Staff friendly and helpful.brian H.
One hour out of the way to drop off, added two hours around trip to my journey , place was dangerous and no drop box. Spend andother hour figuring out what to do with the van key, uhaul hung up on me so I used another phone to call again. And I was charged more for having to drop off the van there!!!! Never will I use uhaul again or recommend itMaria B.