The new contactless approach was terrible. It took an hour and 15 minutes to get the truck. I had to redo the reservation. Then to drop off was another 30 minutes wasted. Do not recommend for anyone.
Trailer Rental & Towing in Saint Louis, MO at Raymans Auto
Moving to or from Saint Louis, MO? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Saint Louis, MO 63119 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Saint Louis, MO
Cargo trailers in Saint Louis, MO are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Raymans Auto!
Utility trailers are perfect for towing large or oversize cargo in Saint Louis, MO 63119. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Raymans Auto provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Saint Louis, MO and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Saint Louis, MO online today!
Trailer and Towing Supplies
Overall for what I needed for a few hours , the truck was fine. However, The truck is parked in a lot that is muddy so getting into it caused mud tracked into the truck. Its a bit time consuming to go through the picture process and document all the damages. The truck was on empty and wasn't sure if I'd get to the gas station. There was something spilled all down the drivers door and across the floor. Also the app said I reached the picture limit so hopefully I don't get accused of a dent that I couldn't document. There was a dash indicator light that stayed on the entire time for oil or check engine. Overall for the delivery of what I needed it for and the few hours locally It ran fine and all went well.
It was a hassle to pick up the truck. There was extra stuff we had to do once we made the reservation. It would have been easier to take care of all that as part of the reservation, versus on our cell phone in the parking lot. Also, what is advertised as $19.95 ended up costing $70! Total ripoff! It was not clear that no one would be there to help and that we would be charged extra for after hours service. We probably won't use UHaul in the future. This has nothing to do with this specific location.
Check in process was ridiculous. I tried to check in 3 times online and kept getting an error message "sorry, something went wrong." I called the 800 number and she tried to walk me through it, but I got the same error message. She asked me to click tab, but there is no "tab" on my cell phone. I couldn't click "submit" because it was greyed out. Thank God for the in person attendant. He helped me get checked in. When I called the St. Louis office, the rep named Sharon actually hung up on me.
The check in process was miserable.
I already left a Google review expressing my distaste for the customer service at this location specifically (Rayman's Auto), but the short answer is the individual I spoke with on the phone this morning was an absolute a-hole to me and very rude during our whole conversation. He was not kind in answering my questions nor was he receptive to what I was even trying to ask him. He just belittled my knowledge regarding the situation I was in and I will never consider this location again for rentals or reccomend it to friends. If you all want to know more, I can email you the situation or speak to a representative and tell them what occurred and the timestamps of when I had called. I dont know who I was speaking to, but I seriously hope they are removed from handling orders or costumer interactions with how condescending they are.
How to videos
Go back to using actual people. Hate your mobile check in and out.
The whole check in process was beyond confusing and maddening. The signage at the store was horrible! What should have taken about 15 minutes took an hour and fifteen. Revamp the checkin process, it is convoluted.
Parking lot was water logged, The 24/7 was a bit frustrating to figure out. The inside cab was dirty, soda spilled all over the counsel, I cleaned that up. The back was clean. My frustration came when returning the truck and not having the option to scan the box for location because it didn't work when picking up the truck because of my phone so not having the same option when dropping off brought a lot of frustration. Finally downloaded the app and it work, my customer service rep was wonderful who I talked with to figure out what to do.
The blankets/moving pads smelled like cigarettes
No attendant and took me nearly 30 minutes to get a key
although helpful, the store attendant was not wearing a face mask, not good!
I had requested to extend my original rental by 24 hours and was told that I would have to have the trailer back by 5 pm Friday due to the trailer being rented out the following morning (so i would only be able to extend 8 hours). This was okay until I went online to rent a trailer that night and was told the closet 6x12 trailer was at Rayman's Auto where I had returned my original trailer. So I booked the trailer and when I got the trailer in the morning it was the exact same trailer I had dropped off the night before. It was definitely frustrating to know that I had lost out on at least 5 hours of moving because I had to return a trailer that I was able to re-rent the following day.
Online check in and out is cumbersome.
Covid made it difficult to check out vehicle.
I prefer to not rent from racists
Your app needs to be clearer about picking up keys at the location. There should not be 2 keys in one box. Signs at the location were shotty. Customer service was less to be desired.
Streamline the pickup process it took almost 45 minutes to get approval. I had a 9am pickup and wasn't able to get keys until almost 10am, while waiting for approval. So much of the approval process can be done while reserving. It just took way too long for the approval. It defeats the use of the online process.
The online pick up is a bit like a scanvenger hunt...I miss humans!
Our vehicle was smaller than the sizes provided on the website and therefore was not useful to move what we needed to move. UHaul's corporate number provided no assistance to resolve this and directed us back to the site we rented from. We tried to call them 7 times and left messages. No one ever answered a call or returned our call. We're paying a very large amount of money for a service that was not usable.
Website to pick up truck and to drop off where not working. Waiting on phone for 30 minutes before anyone answered when I picked up the truck. When dropping off I also waited 20 minutes before the call just dropped. I didn't want a dolly but I was given one. I hope not to be charged.
Mobile checkin process took waaaay too long. Needs improvementâ€”more pre-check-in questions to speed up the pickup time.
I asked for help with pickup and the employees told me to go the website and that it was remote due to Covid. The employees weren't wearing masks in violation of our county order. The website wasn't working on my phone. I couldn't scan the barcode on the key dropbox. I asked for help and the employees ignored me. The website wasn't working at all. I had to call my wife so I could use her phone. To only have a mobile option with employees that aren't following the county mask order is just ridiculous. I definitely will not be using this location ever again. I will likely not use U-Haul again, at least until there's an option for pickup where employees help you pick up the vehicle.
The lock box wasn't locked when we went to get our key. That was a bit worrisome that anyone could have taken the key