The truck was dirty (floors were filthy in the interior of the cab of the van), when it was picked up in Cranbrook BC and there was a bunch of confusion due to the original sized truck we rented not being available and we were upgraded by uhaul. Uhaul had called us the day before pickup to advise of the change and had told us the original price for the 15ft truck would be honoured even though we were getting a larger truck the next day. We were fine with the larger truck however there was a bit of a run around while my husband was paying as they were trying to charge us for the larger truck price. So there was a delay in picking up the truck. Also, because the truck was different than the original request, we had to pick it up at a different location than the car hauler we had also rented. (The pickup for the car hauler was smooth and as rented)
Budd W
McGibbons Auto and Truck Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranbrook, BC V1C3P3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff is very helpfully.
Balwinder SRemote drop-off after hrs. location was ok.
RICKY BNone
SYDNEY RWas told not to park at the location= where should a paying customer park then?
RAJ G