When I arrived and went through the on-line checkin process I was prepared for the new world order of â€œtouchless pickupâ€ and self service. However, the key storage bin and code were not correct after completing the process. After numerous attempts, a call and some trial and error with the phone support, the key was in a different storage bin with a different passcode. Then, the van did not have the reserved pads I had requested in it. I had to return 45 minutes later to wait for someone to arrive and re-request the pads. Upon arrival, the attendant - without apologizing for their error - indicated â€œWe don't have that many pads,â€ and then tried to place the blame on me by asking â€œwhen did you make the reservation?â€ which I had made 4 days earlier. After opening the storage area, he found they did have pads and placed them outside the door for me to move to the van. While me placing them in the van was not a huge effort, it was 15 feet away and the location should have had them loaded in the van well over an hour earlier when my reservation was to be fulfilled. The van was fine, the â€œserviceâ€ - a generous word to use in this instance - was not.Gerald C.
Moving Truck Rental in Saint Louis, MO at Raymans Auto
(U-Haul Neighborhood Dealer)
Saint Louis, MO 63119
(just east of Laclede Station Rd)
Services at this Location:
- Mon: 9 am - 5 pm
- Tue: 12:30 pm - 5:30 pm
- Wed-Fri: 9 am - 5:30 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 5/22/2021: Closed
- 5/28/2021: 9:00 am - 12:00 pm
- 5/29/2021 - 5/31/2021: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Saint Louis, MO 63119
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Everything went very smoothly. I was extremely impressed with the Uhaul app and ease of use. I will definitely consider Uhaul next time I have a move. Thanks!Chris C.
From start to finish the whole automated check in and drop off was a failure. The phone help wasn't worth the phone call and the man at the facility was less than pleased to help. In the future I will rent fro anyone but you. You need to rethink and rebuild the phone app. It is awful.Bernard G.
The equipment was clean, the tires had good tread, and the latch and gate operated normally. Overall I would consider the equipment maintained, however the rear gate did allow water to leak in when I drove through a moderate to heavy rain.Jason P.
One of the very worst business transactions I have ever had. Notes everywhere on how to get your truck. They were all terrible instructions. I was charged for a dolly that was not with the truck. The gas tank was between 1/2 and 3/4 full. There were smashed Oreo cookies in the bed of the truck. The customer service people were just as bad. They could not determine which lockbox the keys were in. They told me to me to check box one and the combination was 1-1-1. No keys. I kept waiting for further instructions and finally I went to box 2 and tried the combination of 2-2-2 and that box opened, still no keys. I just kept going with the combination matching the box number and found the keys in box 4. The combination was 4-4-4. I will not recommend U-Haul to anyone.Dennis N.
If you need an alternate contact person. I suggest doing it in advance. Not when you are standing at the truck picking it upBrian S.
The office was locked with multiple hand-written instructions for Uhaul drop offs. No one was available for check-in assistance. Eventually we coaxed a couple guys out of a back garage to help park the tow dolly. My advice is to move the franchise to a location where they really want to run the business.John K.
Everything was fine.Mike B.
My issue is not with Raymans but with the UHaul online system. Took about a half hour just to get the pick up process to start working, wouldn't recognize the location, wouldn't let me upload photos of pre-pick up conditions, wouldn't recognize all the steps I did from home when making the reservation so I had to redo them from the parking lot, had one phone trying to do pick up while another phone was on hold trying to talk to someone on the help system but gave up on that after 40 minutes. I have read lots of comments of other people experiencing this too, but apparently it isn't getting fixed.STEVEN T.
The new contactless approach was terrible. It took an hour and 15 minutes to get the truck. I had to redo the reservation. Then to drop off was another 30 minutes wasted. Do not recommend for anyone.Samantha P.
Overall for what I needed for a few hours , the truck was fine. However, The truck is parked in a lot that is muddy so getting into it caused mud tracked into the truck. Its a bit time consuming to go through the picture process and document all the damages. The truck was on empty and wasn't sure if I'd get to the gas station. There was something spilled all down the drivers door and across the floor. Also the app said I reached the picture limit so hopefully I don't get accused of a dent that I couldn't document. There was a dash indicator light that stayed on the entire time for oil or check engine. Overall for the delivery of what I needed it for and the few hours locally It ran fine and all went well.Simon P.
It was a hassle to pick up the truck. There was extra stuff we had to do once we made the reservation. It would have been easier to take care of all that as part of the reservation, versus on our cell phone in the parking lot. Also, what is advertised as $19.95 ended up costing $70! Total ripoff! It was not clear that no one would be there to help and that we would be charged extra for after hours service. We probably won't use UHaul in the future. This has nothing to do with this specific location.Eric K.
Check in process was ridiculous. I tried to check in 3 times online and kept getting an error message "sorry, something went wrong." I called the 800 number and she tried to walk me through it, but I got the same error message. She asked me to click tab, but there is no "tab" on my cell phone. I couldn't click "submit" because it was greyed out. Thank God for the in person attendant. He helped me get checked in. When I called the St. Louis office, the rep named Sharon actually hung up on me.sheryl N.
The check in process was miserable.Bob G.
I already left a Google review expressing my distaste for the customer service at this location specifically (Rayman's Auto), but the short answer is the individual I spoke with on the phone this morning was an absolute a-hole to me and very rude during our whole conversation. He was not kind in answering my questions nor was he receptive to what I was even trying to ask him. He just belittled my knowledge regarding the situation I was in and I will never consider this location again for rentals or reccomend it to friends. If you all want to know more, I can email you the situation or speak to a representative and tell them what occurred and the timestamps of when I had called. I dont know who I was speaking to, but I seriously hope they are removed from handling orders or costumer interactions with how condescending they are.Dorian B.
How to videosAySha W.
Go back to using actual people. Hate your mobile check in and out.Philip S.
The whole check in process was beyond confusing and maddening. The signage at the store was horrible! What should have taken about 15 minutes took an hour and fifteen. Revamp the checkin process, it is convoluted.Phoebe M.
Parking lot was water logged, The 24/7 was a bit frustrating to figure out. The inside cab was dirty, soda spilled all over the counsel, I cleaned that up. The back was clean. My frustration came when returning the truck and not having the option to scan the box for location because it didn't work when picking up the truck because of my phone so not having the same option when dropping off brought a lot of frustration. Finally downloaded the app and it work, my customer service rep was wonderful who I talked with to figure out what to do.William B.
The blankets/moving pads smelled like cigarettesKevin O.
No attendant and took me nearly 30 minutes to get a keyBrice Z.
although helpful, the store attendant was not wearing a face mask, not good!Christopher C.
I had requested to extend my original rental by 24 hours and was told that I would have to have the trailer back by 5 pm Friday due to the trailer being rented out the following morning (so i would only be able to extend 8 hours). This was okay until I went online to rent a trailer that night and was told the closet 6x12 trailer was at Rayman's Auto where I had returned my original trailer. So I booked the trailer and when I got the trailer in the morning it was the exact same trailer I had dropped off the night before. It was definitely frustrating to know that I had lost out on at least 5 hours of moving because I had to return a trailer that I was able to re-rent the following day.Ross V.
Online check in and out is cumbersome.Michael T.
Covid made it difficult to check out vehicle.Brian P.