Customer Reviews for Froesel Tire
(U-Haul Neighborhood Dealer)

515 reviews

9273 Manchester Rd   Saint Louis, MO 63144
(E Of S Mcknight)

(314) 968-3617

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(314) 968-3617

9273 Manchester Rd
Saint Louis, MO 63144
(E Of S Mcknight)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Find out who you rented to because I never rented anything from your company

ALLAN S. 
Rating:
5.0

Customer did not leave a comment.

Catherine D. 
Rating:
5.0

Nice folks that run this operation….

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

This was my 2nd rental from this U Haul center. Both have been exceptional. Davis and Jayson were some of the best customer service I have dealt. Thank you

Pierre S. 
Rating:
3.0

Had to wait 10 minutes to be waited on

Charles G. 
Rating:
2.0

Truck had wrong fuel amount documented and resulted in $66 fee. Truck had minor undocumented damage and the staff asked us if it looked like a 20 ft vehicle.

Lois S. 
Rating:
2.0

I was scheduled to pick up the truck at 10:00 PM on Sunday night. Without notifying me, the rental was changed to "Hand Delivery" which meant I drove to the location at 10:00 at night and wasn't able to get the truck until the next day. I had to reschedule my movers to come after the place opened the next morning. It also took 30 minutes to talk to the Help Desk about the change.

Tanya Y. 
Rating:
3.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Nothing , they were fabulous.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

The rate advertised is not the real rate. UHaul should say up front to the customer what all the fees are and then give an estimate of the total they would pay. The cab was stinky.

MARIA K. 
Rating:
3.0

Customer did not leave a comment.

steve M. 
Rating:
4.0

Customer did not leave a comment.

Jessica S. 
Rating:
3.0

Drop-off was uneventful. The location didn't have an obvious place to park the truck and there were a LOT of cars around the building because the location is primarily a tire store. Larger and more U-Haul specific signage would be really helpful, and a reserved parking place or two would be lovely. I never went inside, and the key drop box was where I expected it to be, so the minimums were met and I didn't feel like there was a serious issue. The digital drop-off process was as straightforward and reasonable as the pick-up process was maddening. Every step was clearly explained. The camera use was intuitive, and the various technical pieces all worked very well. I felt as if I had a well documented and thorough check-in, and was comfortable walking away knowing the rental was done. Well done!

Richard T. 
Rating:
2.0

The 24/7 check-in process was absolutely horrible. I entered all of the requested information ahead of pick up only to have to enter the same info again and wait for verification (a very slow process) at pickup. This resulted in my rental time being shortened.

Adonika S. 
Rating:
3.0

Customer did not leave a comment.

KAYLIN M. 
Rating:
3.0

Trailer worked fine. Looked a little worn and needed a wash. Wheels were rusted and need some paint.

Carl S. 
Rating:
4.0

Customer did not leave a comment.

Ronald K. 
Rating:
3.0

Customer did not leave a comment.

michael F. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
2.0

Was not expecting to pick up from this location. The people there were very nice and accommodating, but it was strange getting the truck from them. Not sure what to improve here as I understand the business model but I was expecting a more thorough check-in process. Also the truck had the check engine light on and was difficult to drive. Would be nice to know they're taken care of more frequently.

Oliver C. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
3.0

Customer did not leave a comment.

Russell L. 
Rating:
5.0

Make the truck smell less like farts.

Shane B. 
Rating:
1.0

i drove 14 miles and was charged $22 for gas . i should have known but figured i used little or no gas and they told me it would be 450 a gallon not how it turned out to be 20 a gallon is beyond me . these people are rip offs . i've got a big social media presence and will be telling everyone. about this . on top of that after all i had to wait for the guy to go to the bank and walk the office dog . this was a nightmare .

Jamie A. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

It was great!!

Kimberly V. 
Rating:
5.0

Customer did not leave a comment.

Luke D. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

Nilsson E. 
Rating:
5.0

Customer did not leave a comment.

Kendall A. 
Rating:
4.0

Disappointed this location didn't have Mattress Cover.

celia A. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Kirk J. 
Rating:
4.0

Customer did not leave a comment.

GREGG P. 
Rating:
5.0

Customer did not leave a comment.

Vicky L. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
2.0

The furniture dolly was missing, which caused us to have to find other people to help us move heavy items. Uhaul has yet to remove the charge for the dolly rental.

KATHRYN M. 
Rating:
4.0

They didn't have the blankets/pads there and instead of trying to accommodate told me to find another location with them to pick up. After hitching the trailer I didn't want to drive around looking for them so that was a bit frustrating.

CHRISTOPHER E. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

The whole process was easy and just great. The people where wonderful

Maryanne K. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
3.0

This was supposed to be a contactless pick-up, but the truck was not ready when we arrived. They didn't have the correct dolly, so the whole reservation had to be re-started,and the pads weren't in the truck. The office was small, and none of the men working there was wearing a mask, although the man who was helping me put one on when I said that I was not comfortable going inside the office. A contactless pick-up should be just that - ready to go with no or minimal contact.

Carol H. 
Rating:
5.0

I have rented from Froesel Tire in the past and have been please with the condition of the equipment, the friendliness of the staff and the ease of hookup.

Samantha M. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

STEVE W. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Self check-in requires odometer reading. Took me a while to find that as the odometer was on the trip meter and I could not find any way to change that.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

Maureen H. 
Rating:
5.0

Customer did not leave a comment.

Ann J. 
Rating:
4.0

Some additional signage indicating where the uhaul office is located.

Matt N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
1.0

Confusing instructions on the website The lot is full of cars, not sure where to go, packed and very crowded Ended up having to go to a different building than the address on the website Key drop off was just an open box, anyone could've grabbed the key and taken the car

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER K. 
Rating:
4.0

My rental blankets were not in the u haul. I had to wait to find someone who could then go look for some

Monica S. 
Rating:
5.0

The Customer Representatives at the location are very willing to help!

CRAIG J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
3.0

I had selected this location due to the ability to complete the rental as a "mobile pick up" via the app to make this a contactless transaction (trying to maintain physical distancing as a precaution). However, I had to go inside to retrieve the key, which prevented this from being a contactless rental. If you offer "mobile pick up," please ensure that the transaction can be completed without the customer needing to come inside. Thank you!

Kersten H. 
Rating:
5.0

Customer did not leave a comment.

Troy D. 
Rating:
5.0

Don't advertise that the rental is $29.99. We rented a truck and yes, that was $29.99 but after gas mileage and $14 insurance our total was over $127.88. It was still a good value but way more than you think you're going to pay going into it.

Matt G. 
Rating:
4.0

Customer did not leave a comment.

Samantha A. 
Rating:
4.0

quick and friendly

William H. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Alexandra A. 
Rating:
5.0

Great, quick, friendly service! I did drop back off a 1/2 hour before closing and got a text the next day from uhaul saying it hadn't been dropped off yet. All was fine! I didn't get any extra charges or anything. But I thought you might want to know that that can be stressful for the customer if it doesn't get logged in the day of that a truck is returned. Thanks!

Meghan C. 
Rating:
1.0

Terrible pick-up experience using U-Haul mobile app. Very slow verification process, incorrect lockbox code which led to a truck switch because thankfully the other lockbox was not locked and a truck key was inside...not the truck I had rented plus the tank was on empty.

Stephen H. 
Rating:
5.0

The only issue was that the key didn't fit back into the key drop box so I had to call customer service to get that straightened out before I could leave.

Peter Z. 
Rating:
5.0

Nothing. The service at this location was top notch.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Laurie P. 
Rating:
5.0

Customer did not leave a comment.

Christina K. 
Rating:
2.0

Called UHaul to regarding drop off after hours. They stated we could drop off Sunday night and call Frosel in the morning. We did this. No one answered at Froesel, left message with no call back. Two days later got phone call/text from UHaul asking where our the truck was. When called to inform we followed instructions, was scolded that we did not do online check out process. We were not instructed to do this when we called UHaul to ask if we could drop off at Froesel. Very unpleasant and messy experience.

Alexander C. 
Rating:
4.0

I had the pick up the equipment at a different location from the one I reserved. Went to the one I reserved, then had to drive to a different location. Didn't like that.

Shawn J. 
Rating:
5.0

Customer did not leave a comment.

Mitchell F. 
Rating:
5.0

Customer did not leave a comment.

Margaret O. 
Rating:
5.0

Customer did not leave a comment.

Alexandra B. 
Rating:
5.0

Excellent customer service

beverly J. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
3.0

Customer did not leave a comment.

Blake E. 
Rating:
3.0

I returned it on time but got a call the next day while at work. The first thing that was said was, “You DIDN'T return the truck!” Ummmmmm....yes, I did earlier than I was told to. Apparently someone had to move the 10 ft truck after I returned it so another truck could fit into the same space. I just didn't appreciate the accusatory phone call. I even put more gas in than I used. Ughhh. I've always been a good customer over many years and a number of states but this is how I was treated.

Terri T. 
Rating:
3.0

No help on light connection

Jim W. 
Rating:
4.0

More prepared when customer enter to cut down on check-in/check-out time.

Doug G. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
4.0

I may have missed it, but I did not see instructions/location for key return when using the app return method. I did however find key drop box. I paid $10 for the use of 12 moving pads. There was only 5 on the truck. Great experience overall.

Gary W. 
Rating:
5.0

very friendly and courteous services.

Jose S. 
Rating:
5.0

Good experience. Friendly worker.

Jeremy K. 
Rating:
4.0

I would like a refund for the appliance dolly. I asked for a hand truck. The appliance dolly was if no use to us. Please refund $7.00 for this. Otherwise great

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Les V. 
Rating:
4.0

Customer did not leave a comment.

Wenjie W. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
4.0

Customer did not leave a comment.

JOE S. 
Rating:
4.0

Great service - quick, efficient. Truck looked great.

Susan I. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
No reviews have been submitted for this location.

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