Customer Reviews for Only Way To Go

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Only Way To Go

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Darlene W. on

Rating:

The van broke down during the move and we had to call someone for it to be repaired.

CARON R. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Customer did not leave a comment.

Almuhannad A. on

Rating:

Service vehicles and equipment before let customers rent it, the truck i had needs an alignment keeps deflection, and trailer i got pulled over from police "no ticket " there is light not working, i believe the indicator.

Marilyn P. on

Rating:

Customer did not leave a comment.

Terry K. on

Rating:

I paid for 24 pads and I received six. The guy put them in the front seat of my car I didn’t think anything about it until at the end of my move when I was counting them up and realized there is no way he gave me 24 pads because he put them between my seat and my dashboard

max H. on

Rating:

Transaction went smooth all the way.

Melissa S. on

Rating:

Customer did not leave a comment.

wendy T. on

Rating:

Great staff!! Always very customer friendly!

RON S. on

Rating:

Customer did not leave a comment.

JAMES H. on

Rating:

Very nice and easy to deal with. No problems at all

Connor L. on

Rating:

Reserved a 15ft truck online, got there and it was doubled booked so all he had was a 10ft or a 26ft, the truck was about 10k miles over its next scheduled oil change, the check engine light was on. It was a complete shit show and the truck was a piece of shit

James H. on

Rating:

Customer did not leave a comment.

Nachelle O. on

Rating:

Customer did not leave a comment.

Jennifer P. on

Rating:

Service was great!

Jeff B. on

Rating:

Issue with the call center, not the U-Haul location itself. Agent didn’t input my email address correctly, and I had to call back because I hadn’t received a confirmation of my reservation as promised. Agent at pick up site was very personable and professional. Will definitely use this location in the future.

Kelly B. on

Rating:

Customer did not leave a comment.

don D. on

Rating:

The A/C Fan only operated on High. It needs to be fixed. Other than that everything was great.

PAT K. on

Rating:

Not charge them 3 times for the rental

Matthew S. on

Rating:

Customer did not leave a comment.

Troy B. on

Rating:

I was supposed to pick up my truck on East Street in Indianapolis. Even though I had a reservation for a 17 foot truck they did not have anything for me and had to send me to the Greenwood store. This cost me time and money. Not to mention my truck Shrink to a 15 footer. I really enjoyed the Greenwood store and the manager who helped me. It was not his fault that the other U-Haul store screwed up. I’m still waiting for my $50 credit and until it shows up I cannot recommend you haul. In fact I will go out of my way to tell people What I went through

Lawrence H. on

Rating:

Very courteous and friendly staff

DOUGLAS S. on

Rating:

Customer did not leave a comment.

DENISE W. on

Rating:

Location was not the issue. Truck was pretty clean, full tank, but your online booking system is not very clear on rate and mileage fees. This was way overpriced. We will not use again.

Bruce C. on

Rating:

Customer did not leave a comment.

Diane L. on

Rating:

Customer did not leave a comment.

JoAnn H. on

Rating:

Customer did not leave a comment.

sam R. on

Rating:

Customer did not leave a comment.

Jerry F. on

Rating:

This location is not a full service uhaul place, so I guess the service suffers because of that. Individual had a hard time signing me up for rental.

THOMAS T. on

Rating:

Customer did not leave a comment.

Josh M. on

Rating:

The best customer service I’ve had in a long time from any rental store I have been to.

Mark D. on

Rating:

Very assessable and easy to pick up and drop off the truck.