My only issue was with ur moving help. They were an hour and a half late. I understand things happen but I didn't not recover proper communication. I was just in my apartment waiting for someone to contact me. It wasn't a very good experience. The guys made me feel like they didn't want to do the job, even though I had everything packed and ready to go.Kayla N.
Customer Reviews for Only Way To Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i real like itKALENGA K.
easy pick up and return. the truck was really clean. I really liked the back up camera in the rear view mirrorCARLOS H.
The additional items I ordered weren't available (utility dolly, furniture dolly etc).Jeff K.
Customer did not leave a comment.ELIZABETH O.
They charged us an extra $30 on top of what we paid for the uhaul and everything with it . Would not recommend this placeJacob F.
Customer did not leave a comment.Deena C.
Did in-person pick up of my rental, forgot service rep's name but very friendly and got me on the road quickly. Granted it was Fri at noon, not Fri eve or Sat AM, but thankful for courteous service.Charles B.
They lie and do not do business well.Shawn E.
Customer did not leave a comment.tluang C.
Customer did not leave a comment.William S.
website can be difficult to navigate. Would like to be able to check availability, price, and location more easily. Almost have to start the rental process to find what you are looking for.John D.
Customer did not leave a comment.Jon D.
Customer did not leave a comment.Benjamin L.
Very courteousMartin H.
Customer did not leave a comment.Sandra G.
Customer did not leave a comment.Jacob D.
Login check in was difficult. However, I called to confirm the check-in and all was well.EMILY C.
The overall service was horribleLarry C.
The rental process was quick and easy. Great customer service!! Thankscharles S.
Customer did not leave a comment.Phillip P.
They were great. I will use them again.JUSTIN N.
The service was excellent and the team onsite were friendly and very helpful.Craig W.
Customer did not leave a comment.Harley C.
Customer did not leave a comment.Margy B.
Customer did not leave a comment.Mark F.
Customer did not leave a comment.Veronica F.
Customer did not leave a comment.Michael T.
Clean out truck ! There was about 50 roaches in the truck . The shifter linkage was very loose and it smelled like it was leaking gasâ€¦Thaddeus P.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.jordyn D.
Customer did not leave a comment.JAVIER Z.
Staff was very friendly and helpful.Gary Y.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Carrie C.
Fast, friendly service.Charles W.
Customer did not leave a comment.Paige H.
Customer did not leave a comment.GREGORY F.
Customer did not leave a comment.ELIZABETH P.
Customer did not leave a comment.CYNTHIA S.
Customer did not leave a comment.DEBORAH S.
The drink holder was dirty with liquidâ€¦Michael B.
Customer did not leave a comment.Keith H.
Wonderful! This was our best Uhaul experience. Staff was helpful and friendly.Victoria D.
Staff was very helpful in getting me the unit I needed for my move on short notice. Very friendly and will use this location again and recommend to friendsJason S.
Truck was really old and was making lot of engine noise. Driver cabin was really bad with spilled drink (greasy) in the cup holders and on the floor.Dastagiri N.
With Covid 19 constantly increasing; I feel the inside cab should have been sanitized; other than that the Customerservice was excellent ðŸ’¯; Thanks for your understanding serviceRobert R.
Customer did not leave a comment.Hubert P.
Customer did not leave a comment.Amy S.
Worst experience I've every had with U-HaulJason P.
Customer did not leave a comment.Brianna A.
The entire process only took a few minutes. Fast, friendly and great people! Will definitely use this location again.Ruth J.
I believe that if you offer a service for 29.95 that's what your bill should be when you pay there should be no hidden fees or costs. I even asked the lady on the phone when I was calling and she gave me the price for the U-Haul rental and yet still when I turned it in it was $52.95dean S.
Customer did not leave a comment.Thanga F.
Poor customer serviceâ€¦ I can prove I put 5 gallons of gas into the truck, while only driving 55 miles, but got charged a $30 fee and $27 for 6 gallons of gas after I dropped it off. They would rather overcharge customers while relying on reading the dashboard of a 40-year old truck. Horrible and unfriendly service.Jarrod M.
The outside temp of the day I rented this truck was well over 97 degrees. The trucks ac only worked when the truck was at idle. As soon as you got over 7 mph the ac did not work and blew hot air. This experience was horrible.Jeremiah B.
Customer did not leave a comment.Lori M.
Customer did not leave a comment.Amraj S.
I thought the mobile pick up would be a good idea but upon arrival and after going through the check in procedure I still had to see a person in the store which was not open yet. Also the AC in the van was not working and it was a 90Â° day so it was very uncomfortable driving aroundScott W.
Make sure the truck is clean and maintained. Simple maintenance might have helped my vehicle breakdown. Zero antifreeze in the truck caused overheating on a 90 degree day, and left me stranded for four hoursDouglas B.
Using the mobile app, I checked in and was provided the lock box code for the key. I found that the code was already set and the truck key was unsecured. Thankfully the key was there but could have been taken by someone. I had reserved a hand truck and none was in the truck, yet I was charged for a hand truck AND an appliance dolly that I did not request. I found both in another truck.Gene B.
Customer did not leave a comment.Todd G.
Customer did not leave a comment.Melissa C.
Cleanliness in vehicletim B.
Customer did not leave a comment.Robert B.
If possible, warn customer beforehand if requested equipment will not be available. Customers often rely on that equipment and are operating under time constraints. Better dispatch procedures. I wasn't informed the â€œcheck oilâ€ light would be on continuously, it's a worry customers shouldn't have.Mark M.
Customer did not leave a comment.Brentley N.
Customer did not leave a comment.KAREN C.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.seth D.
Totally satisfied! Great job!Pamela B.
Customer did not leave a comment.Collin R.
Customer did not leave a comment.Charles R.
We ordered and paid for a dolly and they did not have it in there. It was also gross inside with dirty gloves. The change oil was on.Mark P.
Customer did not leave a comment.JORDAN H.
I rented a 10 foot box truck, normally what I rent from Uhaul is clean, however in this case we opened it to load it and there was sheet rock and electrical wires a some kind of black dirt all over in the box. And I don't mean just a little, it was covered in it. we had to sweep it out first. everything else was fine.Samuel R.
Customer did not leave a comment.Clarence S.
Customer did not leave a comment.nicholas P.
Terrible customer service. Truck in poor condition.GREGORY B.
Customer did not leave a comment.Chris G.
I can't think of anything.LOWELL G.
Customer did not leave a comment.Thomas G.
They added ten miles more to the odometer and charged me for it..Suzan E.
Kevin was very nice and efficient.sheila H.
Picked a trailer up at 2pm... stated to the employee I would have it returned late that night after they closed. Employee said it wasn't a issue and I would be charged for 1 day use . Returned the trailer 9 hrs before they opened the next day, and now they are trying to charge me for 2 full days!JIMMY B.
Customer did not leave a comment.Boniface M.
Poor service all aroundPatricia C.
Customer did not leave a comment.Laura D.
Customer did not leave a comment.Amanda B.
The billing was incorrect. They never applied the cash we gave them toward our bill. We did not agree to SafeMove but they put it on our bill anyway. They did not explain the return process (thankfully we had rented from another location prior and knew what to do). The truck bed was dirty and full of moving blankets. Overall, a terrible experience, and we will be disputing the charge.Thomas A.
Was lowest cost for 15 foot box truck I could find and allow me to move what I needed.C P.
The truck was a muddy mess. I got my clothes dirty from riding in the truck. I never received an electronic receipt either. This place does not have time to rent uhauls. They have too many other things to do.Patty C.
When I got to the location to pick up the U-Haul I was told that the location was close and I had to go somewhere elseJeff P.
Customer did not leave a comment.Jerry S.
The van smelled of cigarette smoke and stale beer, it was horrible to drive and made for an excruciatingly miserable dayAaron D.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.John M.
Nothing, everything went well.Terry M.
Customer did not leave a comment.Gary H.