Truck cab smelt strongly of cat urine. Vehicle was not ready for me at time I reserved vehicle for. Disaster pick up, since apparently the location was supposed to be closed the weekend I reserved the truck and no one on-site knew how to operate the reservation system, so outside contact was necessary to complete reservation . Charged me for “Safe Move” coverage even though I declined it. I will NEVER use U-Haul again.
Lucas P
BHA Resale Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53704
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Customer Reviews
- 3.5 Average Customer Rating
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Parking lot a little tight but otherwise a great experience. The site contact was very helpful and friendly.
Kari JThe office was in a thrift shop and we uncertain it was a UHaul pick-up location . There was a small UHaul sign , but one couldn't see any trucks . We went to a location on Atlas road and were directed to the location on East Washington because they didn't have the size we needed . Fortunately , the East Washington location was convenient ,as it was closer to the home we were going to .
ANDREW BU-Haul is a side business. No supplies, etc.
TEUNIS VI wasn't greeted when i walked in. It's a mom and pop, slightly dated, resale store. I asked if this was the UHaul drop location, she looked at me like i had 2 heads, and slowly said, 'yea.....'. I was NOT given a reassuring feeling that i was in the correct spot. So i said so. She said, 'oh, i just didnt realize we had a truck coming in for drop off.' And then a another woman in a back room started barking out the letters of my last name, confirming I was indeed in the correct spot. Just a little odd, the whole situation.
BECCA N