I would be happy to increase this rating, but I rented 5 or 6 vans for less than a week and was charged the full price. The charges should be prorated based on the rental period ending on 10/20/25. However, the statements I'm seeing do not reflect that adjustment. Could someone please follow up with me via email at dbolddsp@outlook.com? Thank you.
DeJon B
BHA Resale Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53704
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Customer Reviews
- 3.5 Average Customer Rating
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Truck cab smelt strongly of cat urine. Vehicle was not ready for me at time I reserved vehicle for. Disaster pick up, since apparently the location was supposed to be closed the weekend I reserved the truck and no one on-site knew how to operate the reservation system, so outside contact was necessary to complete reservation . Charged me for “Safe Move” coverage even though I declined it. I will NEVER use U-Haul again.
Lucas PParking lot a little tight but otherwise a great experience. The site contact was very helpful and friendly.
Kari JThe office was in a thrift shop and we uncertain it was a UHaul pick-up location . There was a small UHaul sign , but one couldn't see any trucks . We went to a location on Atlas road and were directed to the location on East Washington because they didn't have the size we needed . Fortunately , the East Washington location was convenient ,as it was closer to the home we were going to .
ANDREW BU-Haul is a side business. No supplies, etc.
TEUNIS V